Showing all 90 results

• Account Manager – Short Form

  The Account Manager test helps you hire leaders with the communication, project coordination and management skills they need to handle client accounts effectively. – We’re sorry, this test has been discontinued, updated, and replaced with the Sales Professional 7.0.

   

• Account Manager (Sales) Test

  $45.00

  The Account Manager (Sales) identifies candidates with the skills required to provide excellent customer service and client account management.

• Agency Manager Solution

  Use the Agency Manager Solution for assessing candidates for mid-level and front line sales management positions. – We’re sorry, this test has been discontinued, updated, and replaced with the Manager 7.0.

• At Home Agent Test

  Use the At Home Agent for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment. – We’re sorry, the At Home Agent With Sales has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.

• At Home Agent With Sales

  Use the At Home Agent With Sales for job candidates applying to entry-level positions where the main focus of the job is both customer service and sales and is performed in a remote work environment. – We’re sorry, the At Home Agent has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.

• Banking Services Representative Test

  $50.00

  Use the Banking Services Representative Test to assess friendliness, cross-selling and customer service skills in applicants for all banking service roles.

• Business Process Reengineering

  Use the The Business Process Reengineering test to screen candidates for successful implementation of business processes skills and a vast array of related skills.

• Business Retention Agent

  Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis  for problem solving, phone etiquette and data entry skills. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.

• Call Center Customer Service Representative Test

  $80.00

  Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.

• Categorization Ability Aptitude Test

  $22.00

  Use the Categorization Ability Aptitude Test to screen candidates for the ability to read quickly, compare sets of information accurately, and make simple decisions.

• Change Management (U.S.)

  $25.00

  Use the Change Management to test for knowledge of large-scale change in organizations and skills like analysis, management and planning.

• Claims/Customer Service Representative

  The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued, updated, and replaced with the Customer Service Phone Solution.

• Claims/Customer Service Representative (Insurance)

  Use the Claims/Customer Service Representative (Insurance) to screen entry-level insurance positions that involve lots of phone interaction with customers, taking orders, solving problems, and stress tolerance.  – We’re sorry, this test will soon be discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.

   

• Contact Center – eChat Support Agent – Short Form

  Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat. – We’re sorry, this test has been discontinued.

• Contact Center Agent

  Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.

• Contact Center Agent – Advanced – Short Form

  Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution – Click Here

• Contact Center Collections Agent – Short Form

  Hire the right person with the Contact Center Collections Agent for entry-level call center overdue accounts collection positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.

• Contact Center Manager – Short Form

  Hire the right person with the Contact Center Manager for mid to upper-level contact center managerial positions like team leader or supervisor. – We’re sorry.  This test has been discontinued and replaced with the Manager 7.0

• Contact Center Team Lead-Coach – Short Form

  Use the Contact Center Team Lead-Coach for screening the management potential of entry-level managers who supervise hourly employees. – We’re sorry, this test has been discontinued and replaced with the Supervisor 7.0.

• Contact Center Technical Support Agent – Short Form

  Use the Contact Center Technical Support Agent for screening entry-level technical support customer service positions, data entry, problem solving and more. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.

• Count Out The Money

  $37.00

  Use the Count Out The Money test to screen a candidate’s money handling ability for all retail and cashier roles where speed/accuracy and basic math is needed.

• Customer Effort Contact Center Agent Series

  $67.00

  Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.

• Customer Service 5.5

  $67.00

  Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers

• Customer Service Career Battery

  $94.00

  The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.

• Customer Service Phone Simulation/Solution

  The Customer Service Phone Simulation or Solution is for contact center roles that involve sales or sales related behaviors such as recommending products or services and retaining customers.  We’re sorry, This test has been discontinued and replaced with the Contact Center Simulations tests – Click Here

• Customer Service Profile – 3rd Revision

  $80.00

  Use the Customer Service Profile to identify candidates with the necessary skills and traits to be a good customer service representative.

• Customer Service Representative for High Security Positions

  $22.00

  Use the Customer Service Representative for High Security Positions to identify honest hard working dependable customer service applicants.

• Customer Service Representative I Test

  $26.00

  Use the Customer Service Representative I to identify cooperative, high-achieving, ethical candidates for customer service roles.  See the Customer Service Representative II as well.

• Customer Service Representative II Test

  $51.00

  Use the Customer Service Representative II to identify cooperative, high-achieving, ethical candidates for customer service roles.  See the Customer Service Representative I as well.

• Customer Service Skills Profile

  $43.50

  Use the Customer Service Skills Profile Online to identify warm helpful trusting customer service employees for all customer service roles.

• Customer Service With Sales – Short Form

  $67.00

  Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.

• eChat Support Agent

  The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. – We’re sorry, this test has been discontinued.  See our Customer Service category for alternatives.

• Entry Level Customer Service (Retail & Contact Centre)

  $34.00

  The Entry Level Customer Service (Retail & Contact Centre) is for entry level positions in which employees interact with customers by providing information or carrying out customer requests related to an organization’s products or services.

• Entry Level Hotel Front Desk

  The Entry Level Hotel Front Desk Solution is for entry-level customer service positions in the hospitality industry. – We’re sorry, this tool has been discontinued.  Please see the Guest Service Team 7.0 as an alternative.

• Field Sales Test I

  $51.00

  Use the Field Sales Test I to identify candidates who have drive, initiative, charm and customer service skills, a desire to make money, go the extra mile.

• Field Sales Test II

  $66.00

  Use the Field Sales Test II to identify candidates who have drive, initiative, charm and customer service skills, a desire to make money, go the extra mile.

• Financial Services Representative Solution

  The Financial Services Representative solution is for senior-level professional positions in the insurance industry that sell life insurance to businesses and individuals on behalf of insurance companies. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales.

• Gaming Associate Solution

  The Gaming Associate Solution tests entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money. – We’re sorry, the Gaming Associate has been discontinued and replaced with the Manager 7.0.

• Guest Service Team 7.0

  $34.00

  The Guest Service Team 7.0 is designed for team-oriented entry-level positions that involve a high degree of interaction with customers.

• Guest Services Solution

  The Guest Services Solution assesses entry to mid-level highly customer service focused positions in the hospitality industry with few to no sales components. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0.

• Healthcare Billing and Collections Agent

  The Healthcare Billing and Collections Agent Test  assesses entry-level collections positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.

• Healthcare Call Center Agent

  The Healthcare Call Center Agent solution is for entry-level positions in an inbound healthcare call center environment. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.

• Hospitality Retail Associate Solution

  The Hospitality Retail Associate Solution is for customer centered entry-level positions that may or may not include a sales component. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0 –  Click here

• Human Resources

  $16.00

  The Human Resources Test assesses the candidate’s measures the knowledge and understanding of the basic concepts of human resources management.

• Human Resources Manager Test

  $66.00

  Use the Human Resources Manager Test to identify candidates who have top leadership qualities, great ethics and efficiency.

• Human Resources Recruiter Test

  $66.00

  Use the Human Resources Recruiter Test to identify hard working, team players who can communicate, persuade and promote your company well.

• Human Resources Specialist Test

  $66.00

  Use the Human Resources Specialist Test to identify candidates who can communicate, cooperate, lead, be reliable and represent your company positively.

• Insurance Agent Solution

  The Insurance Agent Solution tests mid-level professional positions in the insurance industry that sell property, casualty, automotive, or other types of insurance. – We’re sorry, this test has been discontinued, updated, and replaced with the Sales Professional 7.0, Professional 8.0, or Manager 8.0.

• Insurance Customer Service Test

  $51.00

  Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.

• Insurance Sales Manager

  The Sales Manager solution is for entry- to mid-level management positions that involve supervising employees working in an insurance organization and have a substantial portion of their job performance based on sales

• Negotiation Aptitude Profile

  $34.00

  The NAP will assess whether a person has a knack for deal-making in the business world.

• Occupational Personality Questionnaire

  The Occupational Personality Questionnaire measures how aspects of an individual’s behavioural style will affect his or her performance at work.

• Phone Banker Test

  The Phone Banker Test assesses learning potential, dependability, persistence and planfulness, sales focus, customer focus. – We’re sorry, this test has been discontinued and replaced with the Sales & Service Phone Solution – Click Here

• Professional 7.0 and Professional + 7.0

  Designed for all non-managerial professional individual contributor positions. Sample tasks for these jobs include, but are not limited to: gathering requirements, analyzing data, managing projects, producing products or services. Potential job titles that use this solution include: Engineer, Human Resource Consultant, Business Analyst, Data Scientist, and IT Analyst.

• Professional Career Battery

  $94.00

  The Professional Career Battery helps accelerate and improve hiring by quickly identifying individuals who possess the profile critical for professional success in today’s demanding environment.

• Professional Individual Contributor

  Use the Professional Individual Contributor Solution to screen upper-level, non-managerial roles like Engineer, Human Resource Consultant, Business Analyst, and IT Analyst. – We’re sorry, this test has been discontinued and replaced with the Professional 7.0 and Professional + 7.0 Click Here

• Reading for Customer Service Reps & Telemarketers

  $22.00

  Use the Reading for Customer Service Reps & Telemarketers Test to assess applicants for the reading comprehension skills you need to ensure success.

• Reservation Agent Solution

  The Reservation Agent Solution is for customer centered entry-level positions within the hospitality industry. – We’re sorry, the Reservation Agent has been discontinued and replaced with the Entry Level Hotel Front Desk Associate.

• Restaurant Server Test

  $18.00

  Use the Restaurant Server Test to assess your candidates for conscientiousness, extroversion, drive and customer service skills.

• Restaurant Supervisor Solution

  The Restaurant Supervisor Solution is for management level positions in the hospitality industry, focusing on problem solving, decision making and customer service. – We’re sorry, this test has been discontinued, updated, and replaced with the Supervisor 7.0

• Retail Consultant Solution

  Use the Retail Consultant Solution to assess entry to mid-level retail candidates in which employees proactively sell products to customers. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Customer Service (Retail & Contact Centre).

   

• Retail Sales Associate Solution

  The Retail Sales Associate Solution is for entry-level retail positions in which employees proactively sell products to customers and have their pay and/or performance based on sales revenue. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution.

• Retail Sales Evaluation

  $80.00

  The Resale-R will assesses whether the personality traits and abilities a person possesses match those required to be a successful retail sales person.

• Retail Store Sales – Commission Based

  $59.00

  Use the Retail Store Sales – Commission Based Test to assess sales candidates who have retail skills and the persuasiveness, money-motivation, customer service attitude, and willingness to go the extra mile to produce solid results.

• Retail Store Sales Associate – Non-Commission Based

  $34.00

  Use the Retail Store Sales – Non-Commission Based Test to assess sales candidates who have retail skills and the persuasiveness, money-motivation, customer service attitude, and willingness to go the extra mile to produce solid results.

• Sales Career Battery

  $113.00

  The Sales Career Battery (SCB) helps quickly identify individuals who possess the profile critical for sales success in today’s demanding environment.

• Sales Insight Inventory

  $94.00

  The Sales Insight Inventory (SII) helps quickly identify individuals who possess the profile critical to success in your sales environment.

• Sales Manager Portfolio

  Use the Sales Manager Portfolio test to assess 11 competencies shown to differentiate outstanding sales managers. – We’re sorry.  This test has been discontinued.  Please see alternatives in our SALES category section of this site.

• Sales Portfolio

  Assess your sales force to emphasize and develop the behaviors that drive sales performance with this 360º tool to help to differentiate between outstanding sales people.  – We’re sorry.  This test has been discontinued.  Please see alternatives in our SALES category section of this site.

• Sales Professional 7.0

  $94.00

  The Sales Professional 7.0 solution is designed for entry to mid-level sales positions in which employees proactively sell products to customers, develop relationships with repeat customers, and have their pay and/or performance heavily based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, persuading customers to buy products, and building ongoing customer relationships.

• Sales Professional Solution

  Use the Sales Professional Solution test to assess sales candidates who proactively sell products to customers, develop relationships and are paid on performance.  We’re sorry, this test has been discontinued and updated.  Please see the Sales Professional 7.0 instead.

• Sales Readiness Assessment

  $94.00

  The Sales Readiness Assessment assesses the personal attributes and competencies critical to success in sales positions.

• Sales Representative Solution

  Use the Sales Representative Solution test to assess sales candidates who proactively sell products to customers, develop relationships and are paid on performance. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution.

• Sales Support Specialist Solution

  Use the Sales Support Specialist Solution to assess entry to mid-level sales support positions in which employees work primarily under the guidance of an account manager. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution.

• Salesperson Personality Profile

  $80.00

  The Salesperson Personality Profile assesses personality and skills that could help an individual land a successful career in sales.

• Senior Insurance Agent Solution

  The Senior Insurance Agent tests senior-level professional positions in the insurance industry that sell a portfolio of insurance products, including property, casualty, automotive, health, and life. – We’re sorry, this test has been discontinued, updated, and replaced with the Sales Professional 7.0, Professional 8.0, or Manager 8.0.

• Senior Sales Professional Solution

  The Senior Sales Professional Solution is high-level sales positions in which employees proactively sell products to customers and whose revenue depends heavily upon performance. – We’re sorry, this test has been discontinued and updated.  Please see the Sales Professional 7.0 instead.

• Service and Sales Agent

  The Service and Sales Agent test is for entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.

• Service Associate Solution

  The Service Associate Solution is for entry-level hospitality positions that are primarily task focused but may include a customer service component, like Housekeeper, Buffet Server, Room Service Attendant, and Valet. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0.

• Social Personality & Skills Assessment

  $34.00

  Use the Social Personality & Skills Assessment – Revised to assess whether a person’s social skills are helping or hindering their interactions with others.

• Stock Clerk Solution

  Use the Stock Clerk Solution for entry-level retail positions in which employees work primarily in the stockroom handling incoming and outgoing shipment and keeping the sales floor fully stocked. – We’re sorry, this test has been discontinued, updated, and replaced with the General Entry-Level 7.0 – All Industries.

• SureHire

  SureHire is an assessment specifically designed to measure the competencies necessary for job success in a retail environment and measures, Problem Solving, Work Orientation, and Customer Service Orientation.

• Technical Sales Associate Solution

  Use the Technical Sales Associate Solution for entry-level retail positions in which employees proactively sell a specific line of products that requires substantial knowledge about the products and have their pay and/or performance based on sales revenue. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution.

• Technical Support Representative Test

  $51.00

  The Technical Support Representative Test identifies people who are solution-oriented, capable of asking questions to build an understanding of complex information, and who can explain things clearly.

• Telemarketing Agent Test

  The Telemarketing Agent Test – Revised will assess whether an individual will become defensive in response to constructive criticism.

• Telemarketing Test

  $51.00

  The Telemarketing Test identifies people with sales, customer service, telephone and communication skills for all call centre roles.

• True-to-Life™ Sales

  $80.00

  The True-to-Life™ Sales immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.

• True-to-Life™ Service

  $80.00

  The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.

• ViewPoint Assessments

  Use the ViewPoint Assessments to assess attitudes and characteristics critical for success in a wide range of jobs, from hourly and entry-level to management level, in virtually all industries.

• Waiter-Server Solution

  $45.00

  The Waiter-Server Solution is for entry-level positions in the hospitality industry and is focused on work ethic, customer focus and sales.