Specific Job Area Tests

Showing 1–99 of 109 results

• Account Manager – Short Form

  The Account Manager test helps you hire leaders with the communication, project coordination and management skills they need to handle client accounts effectively. – We’re sorry, this test has been discontinued, updated, and replaced with the Sales Professional 7.0.  For alternatives to this and other discontinued assessment products click here.

   

• Account Manager (Sales) Test

  The Account Manager (Sales) identifies candidates with the skills required to provide excellent customer service and client account management.

• Agency Manager Solution

  Use the Agency Manager Solution for assessing candidates for mid-level and front line sales management positions. – We’re sorry, this test has been discontinued, updated, and replaced with the Manager 7.0.

• Applicant Potential Inventory (API ™)

  We’re sorry, this assessment is no longer available but there are many alternatives to choose from.  For alternatives to this and other discontinued assessment products click here.

• At Home Agent Test

  Use the At Home Agent for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment. – We’re sorry, the At Home Agent With Sales has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.

• At Home Agent With Sales

  Use the At Home Agent With Sales for job candidates applying to entry-level positions where the main focus of the job is both customer service and sales and is performed in a remote work environment. – We’re sorry, the At Home Agent has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

• Banking Services Representative Test

  Use the Banking Services Representative Test to assess friendliness, cross-selling and customer service skills in applicants for all banking service roles.

• Business Process Reengineering

  Use the The Business Process Reengineering test to screen candidates for successful implementation of business processes skills and a vast array of related skills.

• Business Retention Agent

  Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis  for problem solving, phone etiquette and data entry skills. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.

• Call Center Customer Service Representative Test

  Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.

• Categorization Ability Aptitude Test

  Use the Categorization Ability Aptitude Test to screen candidates for the ability to read quickly, compare sets of information accurately, and make simple decisions.

• Change Management (U.S.)

  Use the Change Management to test for knowledge of large-scale change in organizations and skills like analysis, management and planning.

• Claims/Customer Service Representative

  The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued, updated, and replaced with the Customer Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

• Claims/Customer Service Representative (Insurance)

  Use the Claims/Customer Service Representative (Insurance) to screen entry-level insurance positions that involve lots of phone interaction with customers, taking orders, solving problems, and stress tolerance.  – We’re sorry, this test will soon be discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

   

• Contact Center – eChat Support Agent – Short Form

  Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat. – We’re sorry, this test has been discontinued.  For alternatives to this and other discontinued assessment products click here.

• Contact Center + 8.0 – Customer Service

  The Customer Service + 8.0 Job Focused Assessment is designed for entry-level positions in a contact center environment where the main focus is customer service, and takes approximately 10 minutes longer than the Customer Service 8.0 .

• Contact Center + 8.0 – Sales & Service

  The Contact Center + 8.0 – Sales & Service Job Focused Assessment is designed to measure the skills, competencies, and behaviors needed for success in contact center roles that involve sales-related behaviors such as recommending products or services and retaining customers, and takes approximately 10 minutes longer than the Sales & Service 8.0.

• Contact Center 8.0 – Customer Service

  The Customer Service 8.0 Job Focused Assessment is designed for entry-level positions in a contact center environment where the main focus is customer service.

• Contact Center 8.0 – Sales & Service

  The Sales & Service 8.0 Job Focused Assessment is designed for contact center roles that involve sales or sales-related behaviors such as recommending products or services and retaining customers.

• Contact Center Agent

  Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

• Contact Center Agent – Advanced – Short Form

  Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution – Click Here

• Contact Center Collections Agent – Short Form

  Hire the right person with the Contact Center Collections Agent for entry-level call center overdue accounts collection positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

• Contact Center Manager – Short Form

  Hire the right person with the Contact Center Manager for mid to upper-level contact center managerial positions like team leader or supervisor. – We’re sorry.  This test has been discontinued and replaced with the Manager 7.0  For alternatives to this and other discontinued assessment products click here.

• Contact Center Team Lead-Coach – Short Form

  Use the Contact Center Team Lead-Coach for screening the management potential of entry-level managers who supervise hourly employees. – We’re sorry, this test has been discontinued and replaced with the Supervisor 7.0.  For alternatives to this and other discontinued assessment products click here.

• Contact Center Technical Support Agent – Short Form

  Use the Contact Center Technical Support Agent for screening entry-level technical support customer service positions, data entry, problem solving and more. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

• Count Out The Money

  Use the Count Out The Money test to screen a candidate’s money handling ability for all retail and cashier roles where speed/accuracy and basic math is needed. – NO LONGER OFFERED – Oct 2025

• Customer Effort Contact Center Agent Series

  Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.

• Customer Service 5.5

  Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers

• Customer Service Applicant Inventory

  The Customer Service Applicant Inventory is designed for entry-level, customer service positions and identify candidates with strong attitudes toward customer service. Unfortunately, we no longer offer this product. For alternatives to this and other discontinued assessment products click here.

• Customer Service Career Battery

  The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.

• Customer Service Phone Simulation/Solution

  The Customer Service Phone Simulation or Solution is for contact center roles that involve sales or sales related behaviors such as recommending products or services and retaining customers.  We’re sorry, This test has been discontinued and replaced with the Contact Center Simulations tests – Click Here

• Customer Service Profile

  Hire the right person with the Customer Service Profile to screen entry-level candidates who will succeed in service positions. Unfortunately, we no longer offer this product.  For alternatives to this and other discontinued assessment products click here.

• Customer Service Profile – 3rd Revision

  Use the Customer Service Profile to identify candidates with the necessary skills and traits to be a good customer service representative.

• Customer Service Representative for High Security Positions

  Use the Customer Service Representative for High Security Positions to identify honest hard working dependable customer service applicants.

• Customer Service Representative I Test

  Use the Customer Service Representative I to identify cooperative, high-achieving, ethical candidates for customer service roles.  See the Customer Service Representative II as well.

• Customer Service Representative II Test

  Use the Customer Service Representative II to identify cooperative, high-achieving, ethical candidates for customer service roles.  See the Customer Service Representative I as well.

• Customer Service Skills Profile

  Use the Customer Service Skills Profile Online to identify warm helpful trusting customer service employees for all customer service roles.

• Customer Service With Sales – Short Form

  Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.

• eChat Support Agent

  The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. – We’re sorry, this test has been discontinued.  See our Customer Service category for alternatives.  For alternatives to this and other discontinued assessment products click here.

• Entry Level Customer Service

  The Entry Level Customer Service assesses a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job. – NO LONGER OFFERED – Oct 2025

• Entry Level Customer Service (Retail & Contact Centre)

  The Entry Level Customer Service (Retail & Contact Centre) is for entry level positions in which employees interact with customers by providing information or carrying out customer requests related to an organization’s products or services.

• Entry Level Customer Service 7.1

  The Entry Level Customer Service Solution 7.1 is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services.

• Entry Level Hotel Front Desk

  The Entry Level Hotel Front Desk Solution is for entry-level customer service positions in the hospitality industry. – We’re sorry, this tool has been discontinued.  Please see the Guest Service Team 7.0 as an alternative.

• Entry Level Sales 7.1

  The Precise Fit Entry Level Sales 7.1 Solution is for entry-level positions in which employees proactively sell products or services to customers and have their compensation and/or performance based on sales revenue.

• Field Sales Test I

  Use the Field Sales Test I to identify candidates who have drive, initiative, charm and customer service skills, a desire to make money, go the extra mile.

• Field Sales Test II

  Use the Field Sales Test II to identify candidates who have drive, initiative, charm and customer service skills, a desire to make money, go the extra mile.

• Financial Services Representative Solution

  The Financial Services Representative solution is for senior-level professional positions in the insurance industry that sell life insurance to businesses and individuals on behalf of insurance companies. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales.  For alternatives to this and other discontinued assessment products click here.

• Gaming Associate Solution

  The Gaming Associate Solution tests entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money. – We’re sorry, the Gaming Associate has been discontinued and replaced with the Manager 7.0.  For alternatives to this and other discontinued assessment products click here.

• Guest Service Team 7.0

  The Guest Service Team 7.0 is designed for team-oriented entry-level positions that involve a high degree of interaction with customers.

• Guest Services Solution

  The Guest Services Solution assesses entry to mid-level highly customer service focused positions in the hospitality industry with few to no sales components. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0.  For alternatives to this and other discontinued assessment products click here.

• Healthcare Billing and Collections Agent

  The Healthcare Billing and Collections Agent Test  assesses entry-level collections positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

• Healthcare Call Center Agent

  The Healthcare Call Center Agent solution is for entry-level positions in an inbound healthcare call center environment. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

• Hospitality Retail Associate Solution

  The Hospitality Retail Associate Solution is for customer centered entry-level positions that may or may not include a sales component. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0 –  Click here or For alternatives to this and other discontinued assessment products click here.

• Host Test

  The Host test is designed for entry level positions in the hospitality industry, focusing on work ethic, professionalism, conscientiousness, and strong customer service focus.

• Human Resources

  The Human Resources Test assesses the candidate’s measures the knowledge and understanding of the basic concepts of human resources management.

• Human Resources Manager Test

  Use the Human Resources Manager Test to identify candidates who have top leadership qualities, great ethics and efficiency.

• Human Resources Recruiter Test

  Use the Human Resources Recruiter Test to identify hard working, team players who can communicate, persuade and promote your company well.

• Human Resources Specialist Test

  Use the Human Resources Specialist Test to identify candidates who can communicate, cooperate, lead, be reliable and represent your company positively.

• Insurance Agent Solution

  The Insurance Agent Solution tests mid-level professional positions in the insurance industry that sell property, casualty, automotive, or other types of insurance. – We’re sorry, this test has been discontinued, updated, and replaced with the Sales Professional 7.0, Professional 8.0, or Manager 8.0.  For alternatives to this and other discontinued assessment products click here.

• Insurance Customer Service Test

  Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.

• Insurance Sales Manager

  The Sales Manager solution is for entry- to mid-level management positions that involve supervising employees working in an insurance organization and have a substantial portion of their job performance based on sales

• Interviewing and Hiring Concepts Test

  The Interviewing and Hiring Concepts Test is designed to measure candidate knowledge of the interviewing and hiring process. – NO LONGER OFFERED – Oct 2025

• Negotiation Aptitude Profile

  The NAP will assess whether a person has a knack for deal-making in the business world.

• Occupational Personality Questionnaire

  The Occupational Personality Questionnaire measures how aspects of an individual’s behavioural style will affect his or her performance at work.

• Phone Banker Test

  The Phone Banker Test assesses learning potential, dependability, persistence and planfulness, sales focus, customer focus. – We’re sorry, this test has been discontinued and replaced with the Sales & Service Phone Solution – Click Here or For alternatives to this and other discontinued assessment products click here.

• Professional 7.0 and Professional + 7.0

  Designed for all non-managerial professional individual contributor positions. Sample tasks for these jobs include, but are not limited to: gathering requirements, analyzing data, managing projects, producing products or services. Potential job titles that use this solution include: Engineer, Human Resource Consultant, Business Analyst, Data Scientist, and IT Analyst. – NO LONGER OFFERED – Oct 2025

• Professional Career Battery

  The Professional Career Battery helps accelerate and improve hiring by quickly identifying individuals who possess the profile critical for professional success in today’s demanding environment.

• Professional Individual Contributor

  Use the Professional Individual Contributor Solution to screen upper-level, non-managerial roles like Engineer, Human Resource Consultant, Business Analyst, and IT Analyst. – We’re sorry, this test has been discontinued and replaced with the Professional 7.0 and Professional + 7.0 Click Here  or For alternatives to this and other discontinued assessment products click here.

• Reading for Customer Service Reps & Telemarketers

  Use the Reading for Customer Service Reps & Telemarketers Test to assess applicants for the reading comprehension skills you need to ensure success.

• Reid Report, The®

  We’re sorry, this assessment is no longer available but there are many alternatives to choose from. For alternatives to this and other discontinued assessment products click here.

• Reservation Agent Solution

  The Reservation Agent Solution is for customer centered entry-level positions within the hospitality industry. – We’re sorry, the Reservation Agent has been discontinued and replaced with the Entry Level Hotel Front Desk Associate.  For alternatives to this and other discontinued assessment products click here.

• Restaurant Server Test

  Use the Restaurant Server Test to assess your candidates for conscientiousness, extroversion, drive and customer service skills.

• Restaurant Supervisor Solution

  The Restaurant Supervisor Solution is for management level positions in the hospitality industry, focusing on problem solving, decision making and customer service. – We’re sorry, this test has been discontinued, updated, and replaced with the Supervisor 7.0.  For alternatives to this and other discontinued assessment products click here.

• Retail Consultant Solution

  Use the Retail Consultant Solution to assess entry to mid-level retail candidates in which employees proactively sell products to customers. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Customer Service (Retail & Contact Centre).  For alternatives to this and other discontinued assessment products click here.

   

• Retail Sales and Service Simulation

  The Retail Sales and Service Simulation is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. – NO LONGER OFFERED – Oct 2025

• Retail Sales Associate Solution

  The Retail Sales Associate Solution is for entry-level retail positions in which employees proactively sell products to customers and have their pay and/or performance based on sales revenue. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution.  For alternatives to this and other discontinued assessment products click here.

• Retail Sales Evaluation

  The Resale-R will assesses whether the personality traits and abilities a person possesses match those required to be a successful retail sales person.

• Retail Store Sales – Commission Based

  Use the Retail Store Sales – Commission Based Test to assess sales candidates who have retail skills and the persuasiveness, money-motivation, customer service attitude, and willingness to go the extra mile to produce solid results.

• Retail Store Sales Associate – Non-Commission Based

  Use the Retail Store Sales – Non-Commission Based Test to assess sales candidates who have retail skills and the persuasiveness, money-motivation, customer service attitude, and willingness to go the extra mile to produce solid results.

• Sales Career Battery

  The Sales Career Battery (SCB) helps quickly identify individuals who possess the profile critical for sales success in today’s demanding environment.

• Sales Engineer

  The Sales Engineer solution is designed for use with professional level telecommunications engineers with distinct sales responsibilities. The solution is focused on positions that involve the design of telecommunications networks for specific customer applications, and places an emphasis on reasoning ability and sales ability.

• Sales Insight Inventory

  The Sales Insight Inventory (SII) helps quickly identify individuals who possess the profile critical to success in your sales environment.

• Sales Manager Portfolio

  Use the Sales Manager Portfolio test to assess 11 competencies shown to differentiate outstanding sales managers. – We’re sorry.  This test has been discontinued.  Please see alternatives in our SALES category section of this site.  For alternatives to this and other discontinued assessment products click here.

• Sales Portfolio

  Assess your sales force to emphasize and develop the behaviors that drive sales performance with this 360º tool to help to differentiate between outstanding sales people.  – We’re sorry.  This test has been discontinued.  Please see alternatives in our SALES category section of this site.  For alternatives to this and other discontinued assessment products click here.

• Sales Professional 7.0

  The Sales Professional 7.0 solution is designed for entry to mid-level sales positions in which employees proactively sell products to customers, develop relationships with repeat customers, and have their pay and/or performance heavily based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, persuading customers to buy products, and building ongoing customer relationships.

• Sales Professional 7.1

  The Sales Professional 7.1 solution is designed for entry to mid-level sales positions in which employees proactively sell products to customers, develop relationships with repeat customers, and have their pay and/or performance heavily based on sales revenue.

• Sales Professional Assessment Inventory (SPAI)

  Use the SPAI to ensure that your sales applicants have sales motivation and interest, arithmetic, customer service, and ethics you’re looking for.  Unfortunately, we no longer offer this product.  For alternatives to this and other discontinued assessment products click here.

• Sales Professional Solution

  Use the Sales Professional Solution test to assess sales candidates who proactively sell products to customers, develop relationships and are paid on performance.  We’re sorry, this test has been discontinued and updated.  Please see the Sales Professional 7.0 instead.  For alternatives to this and other discontinued assessment products click here.

• Sales Readiness Assessment

  The Sales Readiness Assessment assesses the personal attributes and competencies critical to success in sales positions.

• Sales Representative Solution

  Use the Sales Representative Solution test to assess sales candidates who proactively sell products to customers, develop relationships and are paid on performance. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution.

• Sales Support Specialist Solution

  Use the Sales Support Specialist Solution to assess entry to mid-level sales support positions in which employees work primarily under the guidance of an account manager. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution.  For alternatives to this and other discontinued assessment products click here.

• Salesperson Personality Profile

  The Salesperson Personality Profile assesses personality and skills that could help an individual land a successful career in sales.

• Senior Insurance Agent Solution

  The Senior Insurance Agent tests senior-level professional positions in the insurance industry that sell a portfolio of insurance products, including property, casualty, automotive, health, and life. – We’re sorry, this test has been discontinued, updated, and replaced with the Sales Professional 7.0, Professional 8.0, or Manager 8.0.  For alternatives to this and other discontinued assessment products click here.

• Senior Sales Professional Solution

  The Senior Sales Professional Solution is high-level sales positions in which employees proactively sell products to customers and whose revenue depends heavily upon performance. – We’re sorry, this test has been discontinued and updated.  Please see the Sales Professional 7.0 instead.

• Service and Sales Agent

  The Service and Sales Agent test is for entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

• Service Associate Solution

  The Service Associate Solution is for entry-level hospitality positions that are primarily task focused but may include a customer service component, like Housekeeper, Buffet Server, Room Service Attendant, and Valet. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0.  For alternatives to this and other discontinued assessment products click here.

• Social Personality & Skills Assessment

  Use the Social Personality & Skills Assessment – Revised to assess whether a person’s social skills are helping or hindering their interactions with others.

• Stock Clerk Solution

  Use the Stock Clerk Solution for entry-level retail positions in which employees work primarily in the stockroom handling incoming and outgoing shipment and keeping the sales floor fully stocked. – We’re sorry, this test has been discontinued, updated, and replaced with the General Entry-Level 7.0 – All Industries.  For alternatives to this and other discontinued assessment products click here.

• SureHire

  SureHire is an assessment specifically designed to measure the competencies necessary for job success in a retail environment and measures, Problem Solving, Work Orientation, and Customer Service Orientation.