Guest Service Team 7.0

The Guest Service Team 7.0 solution is designed for team-oriented entry-level positions that involve a high degree of interaction with customers. The solution covers a wide variety of positions, and assesses competencies critical to interacting with customers including: persisting to meet guest needs; behaving responsibly and appropriately; effectively working alongside others; preparing and/or delivering customer orders; following rules and policies; and communicating effectively.

The Guest Service Team 7.0 is an 18-minute, unproctored online screening test designed to evaluate entry-level job applicants or existing employees for positions that require a high amount of customer interaction. The multiple-choice assessment consists of 50 questions that look beyond basic technical skills to measure core workplace behaviors, helping hiring managers evaluate an individual’s natural patient demeanor, reliability, and cooperative team focus before investing time and money into hands-on training.

Potential job titles that use this solution include: Server, Hostess, Guest Services Team Member, Customer Service Champion.

Job Level: Entry-level
Job Family/Title: Customer Service
Time Recommended: 18 minutes
Number of Questions: 50 items
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Multiple Choice

What’s It Best Used For

• Pre-Employment Screening: Rapidly vetting incoming applicants early in the recruitment pipeline to isolate high-potential service professionals and keep dropout rates low.
• Vetting Frontline Service Roles: Vetting frontline candidates tracking into specific hospitality and customer service job families, including servers, hostess personnel, guest services team members, and customer service champions.
• Evaluating Customer Patience and Focus: Identifying friendly, polite staff members who calmly tolerate rude patrons, apologize sincerely for store inconveniences, and show enthusiasm when assisting guests.
• Auditing Accountability and Grit: Measuring personal responsibility to pinpoint dependable individuals who proactively complete tasks, follow structural rules, and stay dedicated during mundane daily routines.
• Benchmarking Team Chemistry: Spotting cooperative, stable team players who communicate openly, help others willingly, and remain calm in tense group situations.
• Internal Promotion Reviews: Auditing existing personnel to make data-backed choices for internal transfers or professional advancement.

It’s legal for use in Canada.

Guest Service Team 7.0 – Knowledge, Skills, Abilities and Competencies Measured

Customer Focus: This is a measure of the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences; being patient; tolerating rude customers calmly; and searching for information or products for customers.

Professional Potential: This is a measure of the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Responsibility: This trait is a measure of a person’s responsibility for their own actions and a commitment to performing assigned tasks. This trait is characterized by: reliability; proactive involvement in work; and a dedication to complete even the most mundane tasks.

Teamwork: The tendency to work effectively in teams. High scorers are likely to be polite and friendly, put forth effort to help others, stay calm in tense situations, communicate openly and directly with other team members, and display a willingness to help others.