Customer Service Representative for High Security Positions
The Customer Service Representative for High Security Positions assessment is a specialized online screening tool designed to identify honest, dependable, and hard-working customer service candidates for sensitive roles. Taking approximately 30 minutes to complete in a single sitting, this 103-question untimed personality inventory screens for core service competencies while specifically evaluating an applicant’s resistance to workplace theft or fraud. The assessment generates an immediate graphical report to help HR managers look past standard resumes to flag high-risk traits—like proneness to stress or cutting corners—before placing candidates in high-trust environments.
About this Test
Hire the right person with the Customer Service Representative for High Security Positions and identify honest, hard working, dependable customer service candidates.
Purpose
The Customer Service Representative for High Security Positions will help you identify the person will demonstrate good job performance, i.e., easy to get along with, good with customers, dependable and hard working, plus they have the type of personality that makes them more resistant to opportunities for theft or fraud.
What It’s Best Used For
- Hiring for High-Trust Customer Roles: Screening new external applicants or current employees who will handle sensitive data, proprietary client files, or financial accounts.
- Preventing Internal Theft and Fraud: Identifying and filtering out applicants who display specific high-risk personality factors linked to financial misconduct or theft.
- Vetting Team Amiability and Cooperativeness: Benchmarking an individual’s “Agreeableness” and “Customer Service Orientation” to ensure they are easy to get along with and genuinely enjoy serving people.
- Evaluating Stress Resilience: Predicting how well an agent will remain calm, level-headed, and professional when dealing with high-pressure situations or difficult clients.
- Measuring Work Ethic and Initiative: Evaluating “Work Drive” and conscientiousness to select personnel who are willing to go the extra mile rather than doing the bare minimum.
- Flexible Corporate Customization: Utilizing the provider’s validation and modification services to establish company-specific scoring or custom-tailor report formats to your precise operational benchmarks.
About the Test
This test battery has a 103 question untimed personality inventory. This test will probably take most people about 30 minutes to complete although it will vary from person to person because it is untimed.
What the Report Gives You
Graphical display of scores. Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.
Options
Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.
Validity Information: Available upon request.
Undesirable Behaviors
- Argumentative
- Fails to live up to promises
- Not service minded
- Overreacts to stress, gets upset easily
- Has a number of high risk personality factors that increase chance of theft
- Does the minimum
Test Content Measures
- Agreeableness
- Contentious
- Customer Service Orientation
- Emotional Resilience
- Potential Fraud / Theft
- Work Drive
Desirable Behaviors
- Easy to get along with, amiable,
- Dependable, reliable
- Enjoys serving people
- Calm, level-headed,handles stress well
- Resistant to opportunities for theft
- Willing to go the extra mile
Customer Service Representative for High Security Positions Evaluates
Additional information
| Appropriate For | |
|---|---|
| Administration Time | |
| Format | |
| Scoring Options | |
| Language | |
| Legal in Canada? |
Search for Other Tests:
Not sure if this test fits your needs?
We can help you to make the right choice.