Account Manager (Sales) Test
The Account Manager (Sales) Test is an untimed online screening tool designed to identify candidates who possess the right balance of customer service skills and cognitive agility to excel in client management roles. Typically taking 60 to 90 minutes to complete, this comprehensive evaluation is divided into two distinct parts: a 145-question personality inventory and a 44-item general cognitive aptitude test covering verbal, numerical, and abstract reasoning.
About this Test
Ensure that you hire account managers with the skills required to provide excellent customer service and client account management using the Account Manager (Sales) test.
Purpose
This assessment helps you identify people who are comfortable working with customers either face-to-face or on the phone, capable of handling a lot of detailed tasks, who can stay calm under pressure, find answers to problems by figuring out things out on their own, work in a team-oriented atmosphere, coordinate with various people / departments in your company to solve customer needs, and put forth a lot of effort to deal with multiple demands.
What It’s Best Used For
It helps employers vet customer service and account management candidates before hiring by:
- Evaluating Pressure Tolerance & Detail Orientation: Assessing how candidates handle stress, competing demands, and administrative details.
- Measuring Coordination & Problem-Solving: Gauging teamwork across departments and the mental agility to solve complex client issues.
- Providing Interview Support: Generating immediate reports with score graphs, developmental notes, and suggested interview questions.
Available in English and Spanish, the unproctored assessment is also legal for use in Canada.
Optional Add-On
A Career Development Report for Individuals is available to be added for a nominal charge.
Who Is It For
Customer Service/Account Managers
About the Test
This test consists of two parts (1) a 145 question personality inventory, (2) a 44 item test of general cognitive aptitude with about equal number questions for verbal reasoning, numerical reasoning, and abstract reasoning. It probably takes about 60-90 minutes to complete it although this will vary from person to person because it is untimed.
What the Report Gives You
Graphical display of scores, narrative interpretation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.
Testing Process
Online testing provides immediate reporting. Proctoring is desirable but not required.
The Account Manager (Sales) Test Evaluates
Sample Questions
Additional information
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