Customer Service Tests
Assessments for a variety of customer service and related skills in various situations, including retail, healthcare, hospitality, service, call centre and other roles.
Showing all 52 results
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Account Manager (Sales) Test
The Account Manager (Sales) identifies candidates with the skills required to provide excellent customer service and client account management.
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Automotive Sales Test
Use the Automotive Sales Test to test for automotive knowledge and customer service skills in automotive sales candidates.
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Banking Services Representative Test
Use the Banking Services Representative Test to assess friendliness, cross-selling and customer service skills in applicants for all banking service roles.
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Barista Test
The Barista Test measures outstanding customer and can-do service attitude and flair for flavour (including cinnamon!) in applicants for coffee shop service roles.
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Basic Skills Test (BST®)
Use the Basic Skills Test (BST®) to assess 15 skills including vocabulary, problem solving, language, reading, computation for identifying fundamental reasoning, numerical, perceptual abilities of applicants for clerical, administrative and customer service roles.
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Becoming A Customer Service Star
The Becoming A Customer Service Star helps individuals learn ways to improve their performance in five critical service areas.
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Call Center Customer Service Representative Test
Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.
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Call Center Skills Test
The Call Center Skills Test screens candidates for call center and telemarketing roles where phone etiquette attention to detail, math and professionalism are necessary.
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Chiropractic Assistant Test
Use the Chiropractic Assistant Test to screen for customer oriented abilities, office skills, empathy, efficiency, handling insurance and medical records.
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Comprehensive Personality Profile
The Comprehensive Personality Profile screens for roles such as customer service, telemarketing, and sales. Match personalities to position requirements.
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Contact Center + 8.0 – Customer Service
The Customer Service + 8.0 Job Focused Assessment is designed for entry-level positions in a contact center environment where the main focus is customer service, and takes approximately 10 minutes longer than the Customer Service 8.0 .
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Contact Center + 8.0 – Sales & Service
The Contact Center + 8.0 – Sales & Service Job Focused Assessment is designed to measure the skills, competencies, and behaviors needed for success in contact center roles that involve sales-related behaviors such as recommending products or services and retaining customers, and takes approximately 10 minutes longer than the Sales & Service 8.0.
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Contact Center 8.0 – Customer Service
The Customer Service 8.0 Job Focused Assessment is designed for entry-level positions in a contact center environment where the main focus is customer service.
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Contact Center 8.0 – Sales & Service
The Sales & Service 8.0 Job Focused Assessment is designed for contact center roles that involve sales or sales-related behaviors such as recommending products or services and retaining customers.
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Contact Center Business Retention Agent – Short Form
The Contact Center Business Retention Agent is for screening job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis.
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Contact Center Simulations
The four different Contact Center Simulations provide an opportunity for candidates to interact with simulated customers in a contact center environment. They include:
- Customer Service Phone Simulation
- Customer Service Phone Solution
- Sales & Service Phone Simulation
- Sales & Service Phone Solution
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Contact Center Virtual Scenario
Use the Contact Center Virtual Scenario for screening entry-level call bilingual center employees for roles such as Customer Service Representative.
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CORE20™ Tests
$10.00 – $16.00Price range: $10.00 through $16.00CORE20™ Tests – are a set of four individually sold assessments for Clerical, Management, Personality and Sales-Customer Service
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Customer Care Simulation
Use the Customer Care Simulation to assess speed and accuracy at listening and entering information in call centre environments.
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Customer Complaint Situation
The Customer Complaint Situation™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
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Customer Effort Contact Center Agent Series
Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.
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Customer Service 5.5
Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers
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Customer Service Aptitude Profile
Use the Customer Service Aptitude Profile to identify candidates for customer service roles who are motivated and likely to follow through.
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Customer Service Career Battery
The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.
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Customer Service Manager Test
Use the the Customer Service Manager Test to identify candidates with the leadership qualities to create a customer oriented culture
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Customer Service Profile – 3rd Revision
Use the Customer Service Profile to identify candidates with the necessary skills and traits to be a good customer service representative.
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Customer Service Representative for High Security Positions
Use the Customer Service Representative for High Security Positions to identify honest hard working dependable customer service applicants.
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Customer Service Representative I Test
Use the Customer Service Representative I to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative II as well.
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Customer Service Representative II Test
Use the Customer Service Representative II to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative I as well.
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Customer Service Skills Profile
Use the Customer Service Skills Profile Online to identify warm helpful trusting customer service employees for all customer service roles.
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Customer Service Skills Test
Use the Customer Service Skills Test to assess basic skills and customer service aptitude for all customer service roles in any organization.
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Customer Service With Sales – Short Form
Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.
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Dental Assistant/Hygienist
Use the Dental Assistant/Hygienist test to identify candidates who are customer-oriented and empathetic in dental and healthcare roles.
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Entry Level Customer Service (Retail & Contact Centre)
The Entry Level Customer Service (Retail & Contact Centre) is for entry level positions in which employees interact with customers by providing information or carrying out customer requests related to an organization’s products or services.
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Entry Level Customer Service 7.1
The Entry Level Customer Service Solution 7.1 is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services.
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Envisioning a Culture for Quality
The Envisioning a Culture for Quality™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
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Guest Service Team 7.0
The Guest Service Team 7.0 is designed for team-oriented entry-level positions that involve a high degree of interaction with customers.
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Host Test
The Host test is designed for entry level positions in the hospitality industry, focusing on work ethic, professionalism, conscientiousness, and strong customer service focus.
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Insurance Customer Service Test
Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.
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Interpersonal Skills Test
The Interpersonal Skills Test assess candidates on their interpersonal, customer service and teamwork skills as well as their workflow management abilities.
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Kenexa Skills Assessments – List
The Kenexa Skills Assessments are designed to test a candidate’s skills or personality. These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.
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Occupational: Customer Service
Use the Occupational: Customer Service to measure speed and accuracy, verbal, and numerical abilities and work style for service roles.
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Reading for Customer Service Reps & Telemarketers
Use the Reading for Customer Service Reps & Telemarketers Test to assess applicants for the reading comprehension skills you need to ensure success.
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Restaurant Server Test
Use the Restaurant Server Test to assess your candidates for conscientiousness, extroversion, drive and customer service skills.
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Service Skills Survey
The Service Skills Survey is a pre-employment measure that is designed to assess job candidates for roles where customer service is important.
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SkillCheck® Assessments
The SkillCheck® Assessments cover the broadest range of clerical, software, call center, financial, healthcare, industrial, legal, and technical candidate competencies.
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SureHire
SureHire is an assessment specifically designed to measure the competencies necessary for job success in a retail environment and measures, Problem Solving, Work Orientation, and Customer Service Orientation.
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Telemarketing Test
The Telemarketing Test identifies people with sales, customer service, telephone and communication skills for all call centre roles.
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Teller 6.0 – US, UK, ANZ English
The Teller 6.0 assesses person’s ability to handle money, prevent transactional errors, promote quality customer service, and generate sales or referrals appropriately.
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True-to-Life™ Service
The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.
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ViewPoint Assessments
Use the ViewPoint Assessments to assess attitudes and characteristics critical for success in a wide range of jobs, from hourly and entry-level to management level, in virtually all industries.
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Waiter-Server Solution
The Waiter-Server Solution is for entry-level positions in the hospitality industry and is focused on work ethic, customer focus and sales.
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We can help you to make the right choice.