Specific Job Area Tests
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Account Manager – Short Form
The Account Manager test helps you hire leaders with the communication, project coordination and management skills they need to handle client accounts effectively. – We’re sorry, this test has been discontinued, updated, and replaced with the Sales Professional 7.0. For alternatives to this and other discontinued assessment products click here.
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Account Manager (Sales) Test
The Account Manager (Sales) identifies candidates with the skills required to provide excellent customer service and client account management.
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Agency Manager Solution
Use the Agency Manager Solution for assessing candidates for mid-level and front line sales management positions. – We’re sorry, this test has been discontinued, updated, and replaced with the Manager 7.0.
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Applicant Potential Inventory (API ™)
We’re sorry, this assessment is no longer available but there are many alternatives to choose from. For alternatives to this and other discontinued assessment products click here.
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At Home Agent Test
Use the At Home Agent for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment. – We’re sorry, the At Home Agent With Sales has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
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At Home Agent With Sales
Use the At Home Agent With Sales for job candidates applying to entry-level positions where the main focus of the job is both customer service and sales and is performed in a remote work environment. – We’re sorry, the At Home Agent has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution. For alternatives to this and other discontinued assessment products click here.
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Automotive Sales Test
Use the Automotive Sales Test to test for automotive knowledge and customer service skills in automotive sales candidates.
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Bank Collections Agent – Short Form
Use the Bank Collections Agent – Short Form to screen candidates for skills like tact, problem solving and account monitoring for entry-level collections in inbound or outbound call center environments in a financial setting.
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Banking Services Representative Test
Use the Banking Services Representative Test to assess friendliness, cross-selling and customer service skills in applicants for all banking service roles.
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Barista Test
The Barista Test measures outstanding customer and can-do service attitude and flair for flavour (including cinnamon!) in applicants for coffee shop service roles.
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Basic Skills Test (BST®)
Use the Basic Skills Test (BST®) to assess 15 skills including vocabulary, problem solving, language, reading, computation for identifying fundamental reasoning, numerical, perceptual abilities of applicants for clerical, administrative and customer service roles.
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Becoming A Customer Service Star
The Becoming A Customer Service Star helps individuals learn ways to improve their performance in five critical service areas.
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Behavioral Interviewing (U.S.)
Screen experienced human resources professionals and hiring managers for knowledge of basic concepts utilized in behavioral interviewing with this effective tool.
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Business Analyst Skills Evaluation
Screens candidates for roles where interpretation, translating business problems to logic, systems analysis and procedures analysis skills are necessary with the Business Analyst Skills Evaluation.
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Business Concepts (U.S.)
Use the Business Concepts (U.S.) assess general business fundamentals & practices skills in applicants for Financial Management and Planning, General Business, HR, Marketing roles.
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Business Process Reengineering
Use the The Business Process Reengineering test to screen candidates for successful implementation of business processes skills and a vast array of related skills.
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Business Retention Agent
Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis for problem solving, phone etiquette and data entry skills. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
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Call Center Customer Service Representative Test
Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.
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Call Center Skills Test
The Call Center Skills Test screens candidates for call center and telemarketing roles where phone etiquette attention to detail, math and professionalism are necessary.
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Categorization Ability Aptitude Test
Use the Categorization Ability Aptitude Test to screen candidates for the ability to read quickly, compare sets of information accurately, and make simple decisions.
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Change Management (U.S.)
Use the Change Management to test for knowledge of large-scale change in organizations and skills like analysis, management and planning.
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Chiropractic Assistant Test
Use the Chiropractic Assistant Test to screen for customer oriented abilities, office skills, empathy, efficiency, handling insurance and medical records.
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Claims/Customer Service Representative
The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued, updated, and replaced with the Customer Service Phone Solution. For alternatives to this and other discontinued assessment products click here.
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Claims/Customer Service Representative (Insurance)
Use the Claims/Customer Service Representative (Insurance) to screen entry-level insurance positions that involve lots of phone interaction with customers, taking orders, solving problems, and stress tolerance. – We’re sorry, this test will soon be discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution. For alternatives to this and other discontinued assessment products click here.
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Comprehensive Personality Profile
The Comprehensive Personality Profile screens for roles such as customer service, telemarketing, and sales. Match personalities to position requirements.
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Contact Center – Sales Agent – Short Form
Hire the right person with the Contact Center – Sales Agent for entry-level call center positions like Call Center Sales Representative, and Sales Agent.
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Contact Center – eChat Support Agent – Short Form
Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat. – We’re sorry, this test has been discontinued. For alternatives to this and other discontinued assessment products click here.
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Contact Center + 8.0 – Customer Service
The Customer Service + 8.0 Job Focused Assessment is designed for entry-level positions in a contact center environment where the main focus is customer service, and takes approximately 10 minutes longer than the Customer Service 8.0 .
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Contact Center + 8.0 – Sales & Service
The Contact Center + 8.0 – Sales & Service Job Focused Assessment is designed to measure the skills, competencies, and behaviors needed for success in contact center roles that involve sales-related behaviors such as recommending products or services and retaining customers, and takes approximately 10 minutes longer than the Sales & Service 8.0.
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Contact Center 8.0 – Customer Service
The Customer Service 8.0 Job Focused Assessment is designed for entry-level positions in a contact center environment where the main focus is customer service.
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Contact Center 8.0 – Sales & Service
The Sales & Service 8.0 Job Focused Assessment is designed for contact center roles that involve sales or sales-related behaviors such as recommending products or services and retaining customers.
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Contact Center Agent
Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution. For alternatives to this and other discontinued assessment products click here.
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Contact Center Agent – Advanced – Short Form
Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution – Click Here
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Contact Center Business Retention Agent – Short Form
The Contact Center Business Retention Agent is for screening job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis.
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Contact Center Collections Agent – Short Form
Hire the right person with the Contact Center Collections Agent for entry-level call center overdue accounts collection positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution. For alternatives to this and other discontinued assessment products click here.
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Contact Center Manager – Short Form
Hire the right person with the Contact Center Manager for mid to upper-level contact center managerial positions like team leader or supervisor. – We’re sorry. This test has been discontinued and replaced with the Manager 7.0 For alternatives to this and other discontinued assessment products click here.
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Contact Center Simulations
The four different Contact Center Simulations provide an opportunity for candidates to interact with simulated customers in a contact center environment. They include:
- Customer Service Phone Simulation
- Customer Service Phone Solution
- Sales & Service Phone Simulation
- Sales & Service Phone Solution
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Contact Center Team Lead-Coach – Short Form
Use the Contact Center Team Lead-Coach for screening the management potential of entry-level managers who supervise hourly employees. – We’re sorry, this test has been discontinued and replaced with the Supervisor 7.0. For alternatives to this and other discontinued assessment products click here.
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Contact Center Technical Support Agent – Short Form
Use the Contact Center Technical Support Agent for screening entry-level technical support customer service positions, data entry, problem solving and more. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution. For alternatives to this and other discontinued assessment products click here.
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Contact Center Virtual Scenario
Use the Contact Center Virtual Scenario for screening entry-level call bilingual center employees for roles such as Customer Service Representative.
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Coping Inventory for Stressful Situations
Use the Coping Inventory for Stressful Situations to assess clients for coping skills focused on Distraction and Social Diversion. This is a B-Level Product available only to those with specific pre-qualifications.
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CORE20™ Tests
Price range: $10.00 through $16.00CORE20™ Tests – are a set of four individually sold assessments for Clerical, Management, Personality and Sales-Customer Service
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Count Out The Money
Use the Count Out The Money test to screen a candidate’s money handling ability for all retail and cashier roles where speed/accuracy and basic math is needed. – NO LONGER OFFERED – Oct 2025
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Credit and Collections Specialist Test
Use the Credit and Collections Specialist Test to screen for savvy, persistent, assertive collections specialists who make sure that payments get made.
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CRM Concepts
Use the CRM Concepts to screen experienced processional candidates for knowledge of Customer Relationship Management (CRM) systems.
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Customer Care Simulation
Use the Customer Care Simulation to assess speed and accuracy at listening and entering information in call centre environments.
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Customer Complaint Situation
The Customer Complaint Situation™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
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Customer Effort Contact Center Agent Series
Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.
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Customer Relations & Interpersonal Skills
Use the Customer Relations & Interpersonal Skills to screen for excellent customer service skills that can be applied to almost any field.– We’re sorry, this test has been discontinued. See our Customer Service category for alternatives. For alternatives to this and other discontinued assessment products click here.
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Customer Service 5.5
Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers
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Customer Service Applicant Inventory
The Customer Service Applicant Inventory is designed for entry-level, customer service positions and identify candidates with strong attitudes toward customer service. Unfortunately, we no longer offer this product. For alternatives to this and other discontinued assessment products click here.
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Customer Service Aptitude Profile
Use the Customer Service Aptitude Profile to identify candidates for customer service roles who are motivated and likely to follow through.
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Customer Service Aptitude Test
Use the Customer Service Aptitude Test to evaluate candidates’ abilities in the critical areas of customer care skills,including teamwork, reliability, helping disposition, drive to achieve, teamwork, punctuality and pride in the quality of work. – We’re sorry, this test has been discontinued. See our Customer Service category for alternatives. For alternatives to this and other discontinued assessment products click here.
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Customer Service Career Battery
The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.
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Customer Service Manager Test
Use the the Customer Service Manager Test to identify candidates with the leadership qualities to create a customer oriented culture
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Customer Service Phone Simulation/Solution
The Customer Service Phone Simulation or Solution is for contact center roles that involve sales or sales related behaviors such as recommending products or services and retaining customers. We’re sorry, This test has been discontinued and replaced with the Contact Center Simulations tests – Click Here
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Customer Service Profile
Hire the right person with the Customer Service Profile to screen entry-level candidates who will succeed in service positions. Unfortunately, we no longer offer this product. For alternatives to this and other discontinued assessment products click here.
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Customer Service Profile – 3rd Revision
Use the Customer Service Profile to identify candidates with the necessary skills and traits to be a good customer service representative.
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Customer Service Representative for High Security Positions
Use the Customer Service Representative for High Security Positions to identify honest hard working dependable customer service applicants.
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Customer Service Representative I Test
Use the Customer Service Representative I to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative II as well.
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Customer Service Representative II Test
Use the Customer Service Representative II to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative I as well.
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Customer Service Skills Inventory
We’re sorry, this assessment is no longer available but there are many alternatives to choose from. For alternatives to this and other discontinued assessment products click here.
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Customer Service Skills Profile
Use the Customer Service Skills Profile Online to identify warm helpful trusting customer service employees for all customer service roles.
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Customer Service Skills Test
Use the Customer Service Skills Test to assess basic skills and customer service aptitude for all customer service roles in any organization.
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Customer Service With Sales – Short Form
Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.
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Dental Assistant/Hygienist
Use the Dental Assistant/Hygienist test to identify candidates who are customer-oriented and empathetic in dental and healthcare roles.
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eChat Support Agent
The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. – We’re sorry, this test has been discontinued. See our Customer Service category for alternatives. For alternatives to this and other discontinued assessment products click here.
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Employee/Station Manager Applicant Inventory
These assessments can help you hire the best candidates for hourly and management positions – the SEAI (Station Employee Applicant Inventory) assessment system and the SMAI (Station Manager Applicant Inventory) assessment system. Unfortunately, we no longer offer this product. For alternatives to this and other discontinued assessment products click here.
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Entry Level Customer Service
The Entry Level Customer Service assesses a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job. – NO LONGER OFFERED – Oct 2025
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Entry Level Customer Service (Retail & Contact Centre)
The Entry Level Customer Service (Retail & Contact Centre) is for entry level positions in which employees interact with customers by providing information or carrying out customer requests related to an organization’s products or services.
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Entry Level Customer Service 7.1
The Entry Level Customer Service Solution 7.1 is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services.
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Entry Level Hotel Front Desk
The Entry Level Hotel Front Desk Solution is for entry-level customer service positions in the hospitality industry. – We’re sorry, this tool has been discontinued. Please see the Guest Service Team 7.0 as an alternative.
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Entry Level Sales 7.1
The Precise Fit Entry Level Sales 7.1 Solution is for entry-level positions in which employees proactively sell products or services to customers and have their compensation and/or performance based on sales revenue.
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Entry Level Sales Solution
The Entry Level Sales Solution is for entry-level positions in which employees proactively sell products or services to customers and have their compensation and/or performance based on sales revenue.
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Envisioning a Culture for Quality
The Envisioning a Culture for Quality™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
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Event Sales Manager Solution
The Event Sales Manager Solution is for assessing candidates for management level positions in the hospitality industry.
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Field Sales Test I
Use the Field Sales Test I to identify candidates who have drive, initiative, charm and customer service skills, a desire to make money, go the extra mile.
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Field Sales Test II
Use the Field Sales Test II to identify candidates who have drive, initiative, charm and customer service skills, a desire to make money, go the extra mile.
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Financial Services Representative Solution
The Financial Services Representative solution is for senior-level professional positions in the insurance industry that sell life insurance to businesses and individuals on behalf of insurance companies. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales. For alternatives to this and other discontinued assessment products click here.
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Gaming Associate Solution
The Gaming Associate Solution tests entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money. – We’re sorry, the Gaming Associate has been discontinued and replaced with the Manager 7.0. For alternatives to this and other discontinued assessment products click here.
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Guest Service Team 7.0
The Guest Service Team 7.0 is designed for team-oriented entry-level positions that involve a high degree of interaction with customers.
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Guest Services Solution
The Guest Services Solution assesses entry to mid-level highly customer service focused positions in the hospitality industry with few to no sales components. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0. For alternatives to this and other discontinued assessment products click here.
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Healthcare Billing and Collections Agent
The Healthcare Billing and Collections Agent Test assesses entry-level collections positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution. For alternatives to this and other discontinued assessment products click here.
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Healthcare Call Center Agent
The Healthcare Call Center Agent solution is for entry-level positions in an inbound healthcare call center environment. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution. For alternatives to this and other discontinued assessment products click here.
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Hospitality Retail Associate Solution
The Hospitality Retail Associate Solution is for customer centered entry-level positions that may or may not include a sales component. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0 – Click here or For alternatives to this and other discontinued assessment products click here.
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Host Test
The Host test is designed for entry level positions in the hospitality industry, focusing on work ethic, professionalism, conscientiousness, and strong customer service focus.
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Human Resources
The Human Resources Test assesses the candidate’s measures the knowledge and understanding of the basic concepts of human resources management.
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Human Resources Concepts (US)
The Human Resources Concepts (US) Test assesses the candidate’s knowledge of the core areas of Human Resources. Designed for human resource professionals and experienced managers.
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Human Resources Manager Test
Use the Human Resources Manager Test to identify candidates who have top leadership qualities, great ethics and efficiency.
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Human Resources Recruiter Test
Use the Human Resources Recruiter Test to identify hard working, team players who can communicate, persuade and promote your company well.
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Human Resources Specialist Test
Use the Human Resources Specialist Test to identify candidates who can communicate, cooperate, lead, be reliable and represent your company positively.
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Industrial and Equipment Sales Test
Use the Industrial and Equipment Sales Test and identify candidates who have strong sales skills and technical knowledge.
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Inside Commission Sales Test
Ensure that your inside sales candidates have what it takes to pursue business, build customer relationships, can close sales and provide great service with the Inside Commission Sales Test.
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Insurance Agent Solution
The Insurance Agent Solution tests mid-level professional positions in the insurance industry that sell property, casualty, automotive, or other types of insurance. – We’re sorry, this test has been discontinued, updated, and replaced with the Sales Professional 7.0, Professional 8.0, or Manager 8.0. For alternatives to this and other discontinued assessment products click here.
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Insurance Customer Service Test
Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.
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Insurance Sales Manager
The Sales Manager solution is for entry- to mid-level management positions that involve supervising employees working in an insurance organization and have a substantial portion of their job performance based on sales
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Interpersonal Skills Test
The Interpersonal Skills Test assess candidates on their interpersonal, customer service and teamwork skills as well as their workflow management abilities.
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Interviewing and Hiring Concepts Test
The Interviewing and Hiring Concepts Test is designed to measure candidate knowledge of the interviewing and hiring process. – NO LONGER OFFERED – Oct 2025
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Kenexa Call Center Tests
The Kenexa Call Center Tests are designed to test a candidate’s skills or personality. These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.
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