Hospitality Tests
Assessments for concierge, front desk, food service, hotel managers, household workers, nannies, servers, etc.
Showing all 44 results
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Advanced Numerical Reasoning Appraisal
The Advanced Numerical Reasoning Appraisal (ANRA) is an online cognitive screening assessment designed to evaluate high-level numerical and statistical reasoning skills rather than basic mathematical calculations. Taking approximately 35 minutes to complete, this 36-item multiple-choice exam measures an individual’s capability to deduct, interpret, and evaluate complex business info, financial statements, and performance metrics.
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Barista Test
The Barista Test is a quick, 15-minute online personality screening tool designed to evaluate a candidate’s customer service habits, work disposition, and hospitality flair for coffee shop environments. This untimed assessment consists of 102 questions and helps coffee shop owners look past charming interview profiles to ensure an applicant has the natural temperament to thrive in a high-volume food service workspace.
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Becoming A Customer Service Star
The Becoming a Customer Service Star Assessment and Workshop is an interactive professional development tool designed to help individuals evaluate their behavioral tendencies and attitudes regarding frontline client relations. Taking under 30 minutes to administer as a standalone test—or functioning as a core asset for a 1.5-hour training workshop—this intermediate-level program identifies an individual’s personal service reflexes rather than just teaching abstract concepts.
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Cashier – Short Form
The Cashier – Short Form is an efficient online pre-employment screening assessment designed to evaluate candidates for entry-level retail positions that involve processing payments, managing refunds, and handling cash, checks, or credit cards. Taking an average of 28 minutes to complete, this 108-item test utilizes a blend of multiple-choice questions and interactive simulations to assess real-world retail readiness in a single sitting.
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Cashier Math Test
The Cashier Math Test is a quick, untimed online screening assessment designed to evaluate basic numerical skills and money-handling abilities in candidates for retail or food service positions. Taking under 30 minutes to complete, this straightforward 16-item test uses practical, real-life transactional scenarios rather than complex math theory to verify on-the-job computational accuracy. A timed version of this assessment is also available.
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Combined Basic Skills – Food Industry
The Combined Basic Skills – Food Industry assessment is a rapid, entry-level screening test engineeredto measure foundational technical, literacy, and mathematical skills within the food manufacturing sector. Taking under 30 minutes to complete, this concise 42-item multiple-choice exam evaluates on-the-job competency—including Reading Comprehension, Arithmetic, Process Monitoring, Troubleshooting, and Team Skills—rather than dense academic theories. Available in both online and paper formats with instant automated reporting or quick hand-scoring options, this EEOC-compliant screening tool is highly optimized for evaluating job applicants or existing employees for food production, packaging, and general plant floor support roles. It is fully legal for use in Canada. This test is part of the Combined Basic Skills Tests battery.
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Culinary Skills Solution
The Culinary Skills Solution is a quick, 7-minute online pre-employment test designed to assess an applicant’s core knowledge of kitchen workflows, cooking principles, and safety standards in the hospitality industry. This 18-item multiple-choice test evaluates crucial practical skills—including food preparation, culinary math, and sanitation—for back-of-house roles with no direct customer contact requirements. Optimized for unproctored (remote) environments and available in English and Latin American Spanish, it delivers an instant overall score alongside specific baseline breakdowns to help managers bypass guesswork and make informed kitchen hires.
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Customer Care Simulation
The Customer Care Simulation is an online pre-employment test designed to measure a candidate’s speed and accuracy when listening to callers and entering data into system fields. Taking under 30 minutes to complete in a single sitting, this interactive simulation drops applicants into realistic customer phone scenarios featuring multiple caller accents and a 10-minute active testing limit. It helps call center managers look beyond subjective interview impressions by generating concrete, automated metrics on data entry performance, software multitasking, and active listening capabilities.
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Customer Complaint Situation
The Customer Complaint Situation™ is an interactive, paper-based team training exercise designed to teach employees how to resolve customer grievances effectively while building their consensus decision-making skills. Taking between 1½ to 2½ hours to complete including scoring and debriefing, this hand-scored activity challenges participants to identify the ideal sequence for carrying out 18 critical complaint-handling activities. By comparing individual and group answers against an expert solution rooted in customer service literature, organizations can gauge their team’s complex problem-solving skills and measure whether the group achieved true collaboration and synergy.
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Customer Service 5.5
The Customer Service 5.5 (formerly known as the Customer Service – Short Form) is an online pre-employment screening test designed to evaluate candidates for entry-to-mid-level customer care roles that require a high degree of phone or in-person interaction. Taking an average of 42 minutes to complete in a single sitting, this multiple-choice assessment uses adaptive questioning technology to deliver a customized mix of items (averaging 199 questions). It helps employers identify reliable, resilient, and patient service professionals by measuring six core behavioral competencies including composure, customer focus, and rule compliance.
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Customer Service Aptitude Profile
The Customer Service Aptitude Profile (CSAP) is an online or paper-based test designed to measure both the motivation and the baseline capability of candidates targeting customer care or support roles. Taking less than an hour to complete, this 140-item questionnaire is written at an accessible 6th-grade reading level and can be administered to anyone over the age of 14. Unlike traditional tests that only measure whether a candidate can perform customer service work, this profile specifically evaluates whether they will follow through once they are on the job. The resulting interpretive report scores multiple core performance traits while using automatic validity scales to filter out unrealistic self-representation.
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Customer Service Career Battery
The Customer Service Career Battery (CSCB) is an online pre-employment screening test designed to quickly identify entry-level candidates who possess the ideal behavioral profile for customer care roles. This 96-item assessment blends competency questions, personality metrics, and background data, typically taking applicants 35 to 40 minutes to complete in either a proctored or unproctored setting. It helps organizations look past generic resumes by scoring candidates across eight critical success dimensions, including problem-solving, stress management, work quality, and the ability to spot upselling opportunities.
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Customer Service Manager Test
The Customer Service Manager Test is an online screening tool designed to identify leadership candidates who have the management potential, ethical standards, and cognitive ability to direct staff and cultivate a customer-oriented workplace culture. This comprehensive, untimed assessment takes approximately two hours to complete across three distinct sections: a 131-question personality inventory, a 44-item mental ability test (measuring verbal, numerical, and abstract reasoning), and 46 open-ended short-answer statements. It provides an automated, immediate feedback report to help employers evaluate whether a managerial applicant can handle complex department responsibilities and motivate frontline employees.
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Customer Service Profile – 3rd Revision
The Customer Service Profile – 3rd Revision is a comprehensive, 60-minute online assessment designed to evaluate whether candidates or current employees possess the core behavioral traits and practical skills needed to excel as customer service representatives. This 194-question multiple-choice inventory uses situational self-assessments to measure 20 distinct scales organized across four foundational performance factors: Customer Service Orientation, Negotiation Skills, Emotional Intelligence, and Conscientiousness. Fully compliant with APA and EEOC standards, the test instantly generates a detailed online interpretative report backed by a massive sample validation size of 1,187 subjects.
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Customer Service Representative I Test
The Customer Service Representative I Test is an online pre-employment screening tool designed to identify cooperative, high-achieving, and ethical candidates for front-line customer support roles. Taking approximately 30 minutes to complete in a single sitting, this untimed 102-question personality inventory evaluates an applicant’s core behavioral tendencies, work ethic, and team mindset. It focuses entirely on a candidate’s interpersonal habits and dedication to customer satisfaction, making it ideal for standard service positions where the day-to-day tasks are not highly complex or mentally challenging. See the Customer Service Representative II as well.
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Customer Service Representative II Test
The Customer Service Representative II Test is an online pre-employment screening assessment designed to evaluate both the interpersonal habits and the cognitive reasoning skills of candidates applying for complex customer support roles. Taking approximately 60 minutes to complete, this untimed battery pairs a 102-question personality inventory with a 44-item test of mental ability covering verbal, numerical, and abstract reasoning. Unlike the Tier I edition, this advanced version helps employers predict how quickly a candidate will learn technical workflows and solve multi-layered problems. See the Customer Service Representative I as well.
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Customer Service Skills Profile
The Customer Service Skills Profile is an 84-item online assessment designed to evaluate how effectively candidates and employees demonstrate warm, helpful, and trusting customer service behaviors. Taking less than 30 minutes to complete, this self-assessment utilizes a graduated response scale (ranging from almost never to almost always) to measure an individual’s current capability across seven core service competencies. The test generates an immediate online report packed with coaching tips and actionable feedback to help organizations eliminate hiring guesswork and elevate their public-facing team standards.
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Customer Service Skills Test
The Customer Service Skills Test is a 56-minute, timed pre-employment assessment designed to measure both foundational clerical skills and customer service aptitude for frontline roles across any organization. Available in both online and paper booklet formats, this dual-language test blends cognitive evaluations with situational logic to see how an applicant reacts to daily workplace scenarios. It scores multiple practical dimensions—including reading comprehension, numerical reasoning, attention to detail, and customer service logic—to deliver an intensive five-page performance report for hiring managers.
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Customer Service With Sales – Short Form
The Customer Service With Sales – Short Form assessment is an online pre-employment test designed to screen entry-level applicants for roles that require a blend of high customer support and active selling skills. Taking an average of 44 minutes to complete in a single sitting, this adaptive multiple-choice inventory contains roughly 219 to 225 questions. It helps organizations look beyond standard resumes by scoring key performance traits like composure, drive for success, sales focus, and customer enthusiasm, ensuring hires can balance client care with cross-selling or upselling goals.
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Entry Level Cashier
The Precise Fit Entry Level Cashier Solution is an online behavioral screening test designed to identify service-minded, dependable candidates for entry-level retail positions. Requiring an average of just 19 minutes to complete, this intermediate-depth assessment uses a multiple-choice “most/least” question format to map an applicant’s natural customer care habits and workplace disposition. Available in both English and Simplified Chinese, it eliminates hiring guesswork by generating an immediate online report that evaluates how seamlessly a candidate will handle payments, issue refunds, and represent your brand on the sales floor.
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Entry Level Cashier 7.1
The Precise Fit Entry Level Cashier 7.1 Solution is an online behavioral screening test designed to identify service-minded, dependable candidates for frontline retail positions. Taking an average of 18 minutes to complete, this intermediate-depth assessment uses a multiple-choice “most/least” question format to evaluate how an applicant naturally reacts to common workplace and customer scenarios. The tool is highly localized for international markets—supporting Canadian French, Latin American Spanish, USA English, and International English—and delivers immediate online reporting to help retail employers streamline high-volume recruitment.
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Entry Level Customer Service 7.1
The Precise Fit Entry Level Customer Service Solution 7.1 is an online behavioral screening test designed to evaluate how entry-level candidates interact with customers, solve basic service issues, and represent an organization. Taking approximately 19 minutes to complete, this intermediate-depth multiple-choice assessment measures a candidate’s natural customer care habits, de-escalation tendencies, and workplace temperament. It is highly localized for global workforces with support for 15 languages—including Canadian French, Latin American Spanish, and English—and generates an immediate online report to help hiring managers make informed, data-driven selection decisions.
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Event Sales Manager Solution
The Event Sales Manager Solution is an online pre-employment and promotion screening test designed to assess candidates for management-level positions in the hospitality industry. Taking an average of 50 minutes to complete in a single sitting, this robust assessment contains between 165 and 193 items across multiple-choice, computer-adaptive, and forced-choice formats. It combines cognitive evaluations with behavioral metrics to ensure prospective leaders possess the sales drive, critical deductive logic, and professionalism needed to maximize facility bookings and manage hospitality staff effectively.
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Food Service Assessments
The Food Service Assessments are a modular suite of online screening tests designed to evaluate critical job competencies for workers in the hospitality and food services industry. Taking less than 30 minutes to complete per test, this SkillCheck package utilizes real-world examples and visual illustrations to measure practical knowledge rather than dense academic theories. It features seven specialized modules that employers can mix and match to bypass hiring guesswork and track workforce capabilities.
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Guest Service Team 7.0
The Guest Service Team 7.0 is an 18-minute, unproctored online screening test designed to evaluate entry-level job applicants or existing employees for positions that require a high amount of customer interaction. The multiple-choice assessment consists of 50 questions that look beyond basic technical skills to measure core workplace behaviors, helping hiring managers evaluate an individual’s natural patient demeanor, reliability, and cooperative team focus before investing time and money into hands-on training.
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Hairstylist Aptitude Personality & Attitude Profile
The Hairstylist Aptitude Personality & Attitude Profile is a practical pre-employment screening tool designed to evaluate whether a candidate possesses the natural traits, social skills, and business mindset required to flourish in the hairdressing industry. Taking about 10 to 20 minutes to complete online, this situational self-report test looks beyond basic cutting competence to evaluate critical professional habits like time management, stress tolerance, self-control, and client networking. It generates an immediate online narrative report—complete with benchmark comparisons and custom interview prompts—to help salon owners and managers look past unverified resume details and make data-backed staffing decisions.
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Hospitality I Test
The Hospitality I and II Tests have been upgraded and replaced with the Hospitality Test.
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Hospitality II Test
The Hospitality I and II Tests have been upgraded and replaced with the Hospitality Test.
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Hospitality Test
The Hospitality Test replaces the Hospitality I and II tests and is a pre-employment screening tool designed to evaluate candidates for guest-facing roles in hotels, resorts, and restaurants. It comes in two formats: a Personality Only version (taking about 20 minutes) to evaluate behavioral traits like helpfulness, trustworthiness, and enthusiasm, and a Core version (taking 30–40 minutes) which combines the personality screening with a timed general reasoning test to measure problem-solving and multitasking abilities.
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Host Test
This test has been replaced with the Hospitality Test.
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Hotel Manager Test
The Hotel Manager Test is a pre-employment screening tool designed to evaluate candidates for leadership and organizational roles within lodging environments, such as hotels, motels, and resorts. The assessment screens for critical managerial qualities like people skills, work drive, integrity, attention to detail, and stress tolerance. It is available in three formats: Personality Only (20–30 minutes), Core (45–60 minutes, which adds a general cognitive aptitude test), and Core+ (60–90 minutes, which further includes open-ended typed answers).
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Household/Estate Manager Test
The Household/Estate Manager Test is a comprehensive pre-employment screening tool designed to identify top candidates capable of managing large private residences, estates, or high-end properties. This test evaluates an applicant’s professional and leadership abilities, ensuring they can supervise employees, juggle multiple household operations simultaneously, and align closely with a property owner’s unique preferences. The complete assessment takes roughly two hours and consists of three untimed sections: a 143-question personality profile, a 44-item test tracking mental ability (verbal, numerical, and abstract reasoning), and 34 open-ended, short-answer questions.
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Housekeeping
The Housekeeping Test is a brief, online multiple-choice skills assessment designed to measure a candidate’s practical knowledge of standard housekeeping activities, including cleaning, laundry, room maintenance, and routine checks. Unlike lengthier behavioral profiles, this focused exam contains a maximum of 18 questions, has a 15-minute time limit, and takes an average of just 7 minutes to complete. It is built for unproctored online testing and is suitable for evaluating entry-level workers, front-line managers, and supervisors.
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Kenexa Skills Assessments – List
The Kenexa Skills Assessments List is a master catalog offering over 1,500 individual, online pre-employment and promotional testing modules. Rather than a single exam, this platform functions as an extensive library of validated assessments designed to measure an applicant’s technical software skills, core job competencies, or behavioral traits across dozens of distinct industries. Delivered entirely online and supported across multiple languages, it allows hiring managers to quickly identify qualified talent and make data-backed personnel decisions.
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Management Scenarios
The Managerment Scenarios is a unique test of Managerial Judgement – an individual’s ability to decide on effective ways of handling real life situations.
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Occupational: Customer Service
Use the Occupational: Customer Service to measure speed and accuracy, verbal, and numerical abilities and work style for service roles.
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Occupational: Financial Manager
Use the Occupational: Financial Manager to measure the critical thinking, reasoning and inference skills, as well as, the overall job fit of your financial manager candidates.
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Restaurant Manager Test
Use the Restaurant Manager Test to assess your candidates for supervisory, motivation, communication, organizing and coaching skills.
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Restaurant Server Test
Use the Restaurant Server Test to assess your candidates for conscientiousness, extroversion, drive and customer service skills.
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Service Skills Survey
The Service Skills Survey is a pre-employment measure that is designed to assess job candidates for roles where customer service is important.
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SkillCheck® Assessments
The SkillCheck® Assessments cover the broadest range of clerical, software, call center, financial, healthcare, industrial, legal, and technical candidate competencies.
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Store Manager 7.0
The Store Manager 7.0 is designed for candidates applying to entry-level leadership positions who tend to supervise hourly employees in a retail or restaurant setting.
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Store Manager 7.1
The Store Manager 7.1 solution is designed for candidates applying to entry-level leadership positions who tend to supervise hourly employees in a retail or restaurant setting.
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Waiter-Server Solution
The Waiter-Server Solution is for entry-level positions in the hospitality industry and is focused on work ethic, customer focus and sales.
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