Call Centre & Telemarketing Tests
Assessments for inbound and outbound call centres, contact centre workers, customer service and order takers, service centres, collections, technical support, customer care, receptionist roles, and include scales like stress tolerance, resilience, persuasiveness, etiquette, reasoning skills, etc.
Showing all 29 results
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Bank Collections Agent – Short Form
The Bank Collections Agent – Short Form is an online pre-employment screening assessment designed to evaluate a candidate’s communication skills, problem-solving abilities, and computer proficiency in a financial collection role. Taking under an hour to complete, this test uses a mix of multiple-choice questions and interactive simulations to evaluate how applicants handle realistic customer situations. It is optimized for secure, unproctored remote screening during the initial phases of recruitment.
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Call Center Customer Service Representative Test
The Call Center Customer Service Representative Test is an online, 45-minute pre-employment screening assessment designed to evaluate whether a candidate possesses the communication skills, cognitive abilities, and temperamental stamina required for contact center success. Comprising 137 situational and self-report questions, this Class-A compliant test evaluates both new job applicants and existing personnel to reduce high turnover rates and protect onboarding budgets.
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Call Center Skills Test
The Call Center Skills Test is an online pre-employment screening tool designed to evaluate an applicant’s professional telephone communication, basic mathematics, and logical reasoning. Taking exactly 60 minutes to complete, this structured assessment features multiple timed sections and requires only basic clerical supervision to administer.
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Categorization Ability Aptitude Test
The Categorization Ability Aptitude Test is a rapid, 5-minute timed online assessment designed to evaluate an applicant’s ability to read quickly, compare datasets accurately, and make simple, fast-paced decisions. Comprising 60 basic items, this screening tool measures how efficiently a candidate catches small discrepancies in paper-based or digital data and exercises solid secondary judgments under time constraints.
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Comprehensive Personality Profile
The Comprehensive Personality Profile (CPP) is a fast, under-30-minute screening assessment engineered to map a candidate’s natural behavioral traits against specific workplace requirements to optimize job fit. Available in online and paper formats, this multilingual test supports English, French, and Spanish language configurations. (Important Notice: This specific assessment is no longer directly available for sale through Creative Organizational Design and must be purchased via Wonderlic). Consider the Comprehensive Personality Analysis as an alternative.
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Contact Center + 8.0 – Customer Service
The Contact Center + 8.0 – Customer Service assessment (also known as the Customer Service + 8.0 Job Focused Assessment) is an entry-level pre-employment screening tool designed to evaluate applicants for customer care roles within contact center environments. This online evaluation combines a mobile-friendly multimedia situational judgment test with a behavioral assessment to measure critical service traits. By simulating real-world customer phone interactions, it helps organizations make informed hiring decisions and identify candidates who can de-escalate difficult situations, solve problems efficiently, and protect the brand’s reputation.
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Contact Center 8.0 – Customer Service
The Contact Center 8.0 – Customer Service assessment (also known as the Customer Service 8.0 Job Focused Assessment) is a 31-minute, entry-level screening tool designed to evaluate applicants for customer care roles within contact center environments. This online evaluation pairs a mobile-friendly multimedia situational judgment test with a behavioral assessment to evaluate practical service traits in a single sitting. By simulating real-world caller scenarios, it helps employers verify that candidates possess the patience, problem-solving abilities, and core communication skills needed to handle accounts and assist difficult or confused customers effectively. -
Contact Center Business Retention Agent – Short Form
The Contact Center Business Retention Agent – Short Form is a 36-minute, entry-level pre-employment screening test designed to evaluate candidates for call center roles focused on customer service and customer retention. Administered online in a single sitting, this assessment blends multiple-choice questions with practical simulations that replicate a multi-application Windows desktop environment. It looks beyond standard interviews to measure how effectively applicants can navigate software, solve problems tactfully, enter data accurately, and persist through challenging conversations to prevent customer churn.
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Contact Center Simulations
The Contact Center Simulations suite consists of four distinct online pre-employment testing modules designed to evaluate how entry-level candidates interact with customers in a simulated call center environment. Taken in a single sitting, these highly interactive, multi-language assessments look beyond basic interview questions to measure live computer skills, listening attentiveness, data entry accuracy, and customer service orientation. Depending on corporate needs, employers can choose between basic standalone phone simulations or expanded “solutions” that incorporate behavioral assessments to judge a candidate’s long-term learning potential and achievement drive.
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Contact Center Virtual Scenario
The Contact Center Virtual Scenario is an online pre-employment simulation test designed to screen entry-level candidates for front-line customer service roles. Taking about 20 minutes to complete in a single sitting, the test drops applicants into a realistic desktop environment that simulates multiple customer service applications running at the same time;. It allows employers to see past interview answers by measuring how well a candidate handles simulated customer phone calls, navigates software, solves problems tactfully, and logs data quickly and accurately.
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Credit and Collections Specialist Test
The Credit and Collections Specialist Test is an online pre-employment assessment designed to screen for persistent, assertive, and savvy collections professionals who can effectively secure payments. Taking approximately 75 minutes to complete, this comprehensive evaluation features a 138-question untimed personality inventory paired with a 44-item test of mental ability. It looks beyond basic resumes to help employers pinpoint candidates with the unique psychological temperament needed to navigate delicate debtor situations—balancing firmness and assertive pressure with professional empathy.
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CRM Concepts
The CRM Concepts test is an online pre-employment assessment designed to screen experienced professional candidates for their strategic knowledge of Customer Relationship Management (CRM) systems and methodologies. Taking approximately 23 minutes to complete in a single sitting, this 30-question test utilizes Computer Adaptive Testing (CAT) technology to dynamically adjust the difficulty to the test-taker’s level for greater accuracy and shorter testing times. Rather than focusing on a single software brand, it measures a candidate’s high-level proficiency across the entire CRM lifecycle, from initial planning and management buy-in to development, implementation, and enterprise-wide deployment.
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Customer Care Simulation
The Customer Care Simulation is an online pre-employment test designed to measure a candidate’s speed and accuracy when listening to callers and entering data into system fields. Taking under 30 minutes to complete in a single sitting, this interactive simulation drops applicants into realistic customer phone scenarios featuring multiple caller accents and a 10-minute active testing limit. It helps call center managers look beyond subjective interview impressions by generating concrete, automated metrics on data entry performance, software multitasking, and active listening capabilities.
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Customer Effort Contact Center Agent Series
The Customer Effort Contact Center Agent Series is a suite of five online pre-employment tests designed to screen entry-level candidates for the technical multitasking, problem-solving, and service skills required in modern call centers. Taking approximately 40 to 50 minutes to complete in a single sitting, these evaluations combine standard multiple-choice questions with practical simulations that replicate a multi-application Windows desktop environment. The series looks beyond basic interview responses to measure how effectively an applicant can manage phone interactions, input information accurately, and actively minimize the amount of friction or effort a customer must go through to resolve an issue.
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Customer Service 5.5
The Customer Service 5.5 (formerly known as the Customer Service – Short Form) is an online pre-employment screening test designed to evaluate candidates for entry-to-mid-level customer care roles that require a high degree of phone or in-person interaction. Taking an average of 42 minutes to complete in a single sitting, this multiple-choice assessment uses adaptive questioning technology to deliver a customized mix of items (averaging 199 questions). It helps employers identify reliable, resilient, and patient service professionals by measuring six core behavioral competencies including composure, customer focus, and rule compliance.
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Customer Service Skills Test
The Customer Service Skills Test is a 56-minute, timed pre-employment assessment designed to measure both foundational clerical skills and customer service aptitude for frontline roles across any organization. Available in both online and paper booklet formats, this dual-language test blends cognitive evaluations with situational logic to see how an applicant reacts to daily workplace scenarios. It scores multiple practical dimensions—including reading comprehension, numerical reasoning, attention to detail, and customer service logic—to deliver an intensive five-page performance report for hiring managers.
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Entry Level Customer Service 7.1
The Precise Fit Entry Level Customer Service Solution 7.1 is an online behavioral screening test designed to evaluate how entry-level candidates interact with customers, solve basic service issues, and represent an organization. Taking approximately 19 minutes to complete, this intermediate-depth multiple-choice assessment measures a candidate’s natural customer care habits, de-escalation tendencies, and workplace temperament. It is highly localized for global workforces with support for 15 languages—including Canadian French, Latin American Spanish, and English—and generates an immediate online report to help hiring managers make informed, data-driven selection decisions.
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Entry Level Sales 7.1
The Precise Fit Entry Level Sales 7.1 Solution is an online pre-employment behavioral screening test designed to identify revenue-driven, resilient candidates for frontline commercial roles. Requiring an average of 20 minutes to complete in a single sitting, this intermediate-depth assessment uses a multiple-choice “most/least” question format to evaluate how an applicant naturally handles product promotion, customer persuasion, and transaction completion. Highly localized for global operations—supporting 14 languages including Canadian French and Latin American Spanish—the tool generates an immediate online scorecard to help retail and call centre businesses bypass hiring guesswork.
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Entry Level Sales Solution
The Precise Fit Entry Level Sales Solution (General) is an online behavioral screening test designed to identify revenue-driven, resilient candidates for frontline commercial and retail positions. Requiring an average of 20 minutes to complete in a single sitting, this intermediate-depth assessment uses a multiple-choice “most/least” question format to evaluate how an applicant naturally handles product promotion, customer persuasion, and transaction completion. Highly localized for global operations—supporting 14 languages including Canadian French and Latin American Spanish—the tool generates an immediate online scorecard to help retail and contact centre businesses bypass hiring guesswork.
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Insurance Customer Service Test
Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.
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Kenexa Call Center Tests
The Kenexa Call Center Tests are designed to test a candidate’s skills or personality. These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.
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Kenexa Skills Assessments – List
The Kenexa Skills Assessments are designed to test a candidate’s skills or personality. These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.
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Reading for Customer Service Reps & Telemarketers
Use the Reading for Customer Service Reps & Telemarketers Test to assess applicants for the reading comprehension skills you need to ensure success.
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SkillCheck® Assessments
The SkillCheck® Assessments cover the broadest range of clerical, software, call center, financial, healthcare, industrial, legal, and technical candidate competencies.
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Technical Support Representative Test
The Technical Support Representative Test identifies people who are solution-oriented, capable of asking questions to build an understanding of complex information, and who can explain things clearly.
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Telemarketing Agent Test
The Telemarketing Agent Test – Revised will assess whether an individual will become defensive in response to constructive criticism.
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Telemarketing Skills Test
Use the Telemarketing Skills Test for evaluating the potential of candidates who wish to work as telemarketers.
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Telemarketing Test
The Telemarketing Test identifies people with sales, customer service, telephone and communication skills for all call centre roles.
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Telenurse Solution
Use the Telenurse Solution for positions in a healthcare environment that interact with patients over the telephone.
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