Customer Service Tests
Assessments for a variety of customer service and related skills in various situations, including retail, healthcare, hospitality, service, call centre and other roles.
Showing all 37 results
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Account Manager (Sales) Test
The Account Manager (Sales) Test is an untimed online screening tool designed to identify candidates who possess the right balance of customer service skills and cognitive agility to excel in client management roles. Typically taking 60 to 90 minutes to complete, this comprehensive evaluation is divided into two distinct parts: a 145-question personality inventory and a 44-item general cognitive aptitude test covering verbal, numerical, and abstract reasoning.
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Automotive Sales Test
The Automotive Sales Test is a targeted, 30-minute online personality assessment engineered to evaluate a candidate’s suitability for the high-demand vehicle sales industry. Comprising 69 questions, this screening tool takes the guesswork out of the hiring process by mapping an applicant’s core behavioral traits and customer service mindset. The test is available in both English and Spanish and can be administered in an unproctored environment.
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Banking Services Representative Test
The Banking Services Representative Test is an online pre-employment assessment designed to evaluate the intelligence, personality, and customer service traits of retail banking candidates. Typically taking about 75 minutes to complete, this comprehensive evaluation features a three-part test battery: a 7-minute timed clerical speed and accuracy test, an untimed multiple-choice teller math test (10 calculation and 10 percentage-based word problems), and a 101-question untimed personality inventory.
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Barista Test
The Barista Test is a quick, 15-minute online personality screening tool designed to evaluate a candidate’s customer service habits, work disposition, and hospitality flair for coffee shop environments. This untimed assessment consists of 102 questions and helps coffee shop owners look past charming interview profiles to ensure an applicant has the natural temperament to thrive in a high-volume food service workspace.
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Call Center Customer Service Representative Test
The Call Center Customer Service Representative Test is an online, 45-minute pre-employment screening assessment designed to evaluate whether a candidate possesses the communication skills, cognitive abilities, and temperamental stamina required for contact center success. Comprising 137 situational and self-report questions, this Class-A compliant test evaluates both new job applicants and existing personnel to reduce high turnover rates and protect onboarding budgets.
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Call Center Skills Test
The Call Center Skills Test is an online pre-employment screening tool designed to evaluate an applicant’s professional telephone communication, basic mathematics, and logical reasoning. Taking exactly 60 minutes to complete, this structured assessment features multiple timed sections and requires only basic clerical supervision to administer.
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Chiropractic Assistant Test
The Chiropractic Assistant Test is an online pre-employment screening assessment designed to find well-rounded administrative professionals who balance clinical empathy with sharp clerical efficiency. Taking approximately 60 minutes to complete, this multi-part testing battery combines a 118-question personality inventory with practical filing, spelling, and grammar skills tests.
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Contact Center + 8.0 – Customer Service
The Contact Center + 8.0 – Customer Service assessment (also known as the Customer Service + 8.0 Job Focused Assessment) is an entry-level pre-employment screening tool designed to evaluate applicants for customer care roles within contact center environments. This online evaluation combines a mobile-friendly multimedia situational judgment test with a behavioral assessment to measure critical service traits. By simulating real-world customer phone interactions, it helps organizations make informed hiring decisions and identify candidates who can de-escalate difficult situations, solve problems efficiently, and protect the brand’s reputation.
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Contact Center + 8.0 – Sales & Service
The Contact Center + 8.0 – Sales & Service assessment is an entry-level pre-employment screening tool designed to evaluate candidates for call center roles that combine customer care with upselling, promotions, and customer retention. This comprehensive online evaluation blends a mobile-optimized multimedia situational judgment test, a behavioral assessment, and a cognitive test to see how applicants handle phone interactions in real time. It helps employers look beyond basic interviews to see if a candidate can pitch products, extend retention offers, and confidently manage consumer objections while maintaining a great brand image.
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Contact Center 8.0 – Customer Service
The Contact Center 8.0 – Customer Service assessment (also known as the Customer Service 8.0 Job Focused Assessment) is a 31-minute, entry-level screening tool designed to evaluate applicants for customer care roles within contact center environments. This online evaluation pairs a mobile-friendly multimedia situational judgment test with a behavioral assessment to evaluate practical service traits in a single sitting. By simulating real-world caller scenarios, it helps employers verify that candidates possess the patience, problem-solving abilities, and core communication skills needed to handle accounts and assist difficult or confused customers effectively. -
Contact Center 8.0 – Sales & Service
The Contact Center 8.0 – Sales & Service assessment (also known as the Sales & Service 8.0 Job Focused Assessment) is a 31-minute, entry-level pre-employment screening tool designed to evaluate candidates for call center roles that combine customer care with upselling and customer retention. Average Testing Time: 31 minutes. This online evaluation pairs a mobile-friendly multimedia situational judgment test with a behavioral assessment to measure interactive performance in a single sitting. By simulating real-world call scenarios, it helps organizations look beyond standard interviews to identify candidates who can confidently pitch products, extend promotional offers, and handle customer objections.
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Contact Center Business Retention Agent – Short Form
The Contact Center Business Retention Agent – Short Form is a 36-minute, entry-level pre-employment screening test designed to evaluate candidates for call center roles focused on customer service and customer retention. Administered online in a single sitting, this assessment blends multiple-choice questions with practical simulations that replicate a multi-application Windows desktop environment. It looks beyond standard interviews to measure how effectively applicants can navigate software, solve problems tactfully, enter data accurately, and persist through challenging conversations to prevent customer churn.
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Contact Center Virtual Scenario
The Contact Center Virtual Scenario is an online pre-employment simulation test designed to screen entry-level candidates for front-line customer service roles. Taking about 20 minutes to complete in a single sitting, the test drops applicants into a realistic desktop environment that simulates multiple customer service applications running at the same time;. It allows employers to see past interview answers by measuring how well a candidate handles simulated customer phone calls, navigates software, solves problems tactfully, and logs data quickly and accurately.
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Customer Care Simulation
The Customer Care Simulation is an online pre-employment test designed to measure a candidate’s speed and accuracy when listening to callers and entering data into system fields. Taking under 30 minutes to complete in a single sitting, this interactive simulation drops applicants into realistic customer phone scenarios featuring multiple caller accents and a 10-minute active testing limit. It helps call center managers look beyond subjective interview impressions by generating concrete, automated metrics on data entry performance, software multitasking, and active listening capabilities.
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Customer Effort Contact Center Agent Series
The Customer Effort Contact Center Agent Series is a suite of five online pre-employment tests designed to screen entry-level candidates for the technical multitasking, problem-solving, and service skills required in modern call centers. Taking approximately 40 to 50 minutes to complete in a single sitting, these evaluations combine standard multiple-choice questions with practical simulations that replicate a multi-application Windows desktop environment. The series looks beyond basic interview responses to measure how effectively an applicant can manage phone interactions, input information accurately, and actively minimize the amount of friction or effort a customer must go through to resolve an issue.
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Customer Service 5.5
The Customer Service 5.5 (formerly known as the Customer Service – Short Form) is an online pre-employment screening test designed to evaluate candidates for entry-to-mid-level customer care roles that require a high degree of phone or in-person interaction. Taking an average of 42 minutes to complete in a single sitting, this multiple-choice assessment uses adaptive questioning technology to deliver a customized mix of items (averaging 199 questions). It helps employers identify reliable, resilient, and patient service professionals by measuring six core behavioral competencies including composure, customer focus, and rule compliance.
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Customer Service Career Battery
The Customer Service Career Battery (CSCB) is an online pre-employment screening test designed to quickly identify entry-level candidates who possess the ideal behavioral profile for customer care roles. This 96-item assessment blends competency questions, personality metrics, and background data, typically taking applicants 35 to 40 minutes to complete in either a proctored or unproctored setting. It helps organizations look past generic resumes by scoring candidates across eight critical success dimensions, including problem-solving, stress management, work quality, and the ability to spot upselling opportunities.
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Customer Service Manager Test
The Customer Service Manager Test is an online screening tool designed to identify leadership candidates who have the management potential, ethical standards, and cognitive ability to direct staff and cultivate a customer-oriented workplace culture. This comprehensive, untimed assessment takes approximately two hours to complete across three distinct sections: a 131-question personality inventory, a 44-item mental ability test (measuring verbal, numerical, and abstract reasoning), and 46 open-ended short-answer statements. It provides an automated, immediate feedback report to help employers evaluate whether a managerial applicant can handle complex department responsibilities and motivate frontline employees.
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Customer Service Profile – 3rd Revision
The Customer Service Profile – 3rd Revision is a comprehensive, 60-minute online assessment designed to evaluate whether candidates or current employees possess the core behavioral traits and practical skills needed to excel as customer service representatives. This 194-question multiple-choice inventory uses situational self-assessments to measure 20 distinct scales organized across four foundational performance factors: Customer Service Orientation, Negotiation Skills, Emotional Intelligence, and Conscientiousness. Fully compliant with APA and EEOC standards, the test instantly generates a detailed online interpretative report backed by a massive sample validation size of 1,187 subjects.
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Customer Service Representative for High Security Positions
The Customer Service Representative for High Security Positions assessment is a specialized online screening tool designed to identify honest, dependable, and hard-working customer service candidates for sensitive roles. Taking approximately 30 minutes to complete in a single sitting, this 103-question untimed personality inventory screens for core service competencies while specifically evaluating an applicant’s resistance to workplace theft or fraud. The assessment generates an immediate graphical report to help HR managers look past standard resumes to flag high-risk traits—like proneness to stress or cutting corners—before placing candidates in high-trust environments.
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Customer Service Representative I Test
The Customer Service Representative I Test is an online pre-employment screening tool designed to identify cooperative, high-achieving, and ethical candidates for front-line customer support roles. Taking approximately 30 minutes to complete in a single sitting, this untimed 102-question personality inventory evaluates an applicant’s core behavioral tendencies, work ethic, and team mindset. It focuses entirely on a candidate’s interpersonal habits and dedication to customer satisfaction, making it ideal for standard service positions where the day-to-day tasks are not highly complex or mentally challenging. See the Customer Service Representative II as well.
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Customer Service Representative II Test
The Customer Service Representative II Test is an online pre-employment screening assessment designed to evaluate both the interpersonal habits and the cognitive reasoning skills of candidates applying for complex customer support roles. Taking approximately 60 minutes to complete, this untimed battery pairs a 102-question personality inventory with a 44-item test of mental ability covering verbal, numerical, and abstract reasoning. Unlike the Tier I edition, this advanced version helps employers predict how quickly a candidate will learn technical workflows and solve multi-layered problems. See the Customer Service Representative I as well.
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Customer Service Skills Profile
The Customer Service Skills Profile is an 84-item online assessment designed to evaluate how effectively candidates and employees demonstrate warm, helpful, and trusting customer service behaviors. Taking less than 30 minutes to complete, this self-assessment utilizes a graduated response scale (ranging from almost never to almost always) to measure an individual’s current capability across seven core service competencies. The test generates an immediate online report packed with coaching tips and actionable feedback to help organizations eliminate hiring guesswork and elevate their public-facing team standards.
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Customer Service With Sales – Short Form
The Customer Service With Sales – Short Form assessment is an online pre-employment test designed to screen entry-level applicants for roles that require a blend of high customer support and active selling skills. Taking an average of 44 minutes to complete in a single sitting, this adaptive multiple-choice inventory contains roughly 219 to 225 questions. It helps organizations look beyond standard resumes by scoring key performance traits like composure, drive for success, sales focus, and customer enthusiasm, ensuring hires can balance client care with cross-selling or upselling goals.
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Dental Assistant/Hygienist
The Dental Assistant/Hygienist test is an online pre-employment screening tool designed to help dental practices identify empathetic, hard-working, and client-focused candidates for healthcare support roles. Taking approximately 45 to 60 minutes to complete, this dual-language assessment combines an untimed 136-question personality inventory with a 12-minute timed aptitude test. It helps office managers look beyond basic resume entries to evaluate how smoothly an applicant will mesh with patients and existing medical staff, providing an immediate graphical report complete with targeted interview questions.
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Entry Level Customer Service (Retail & Contact Centre)
The Precise Fit Entry Level Customer Service Solution (Retail / Contact Center) is an online behavioral screening test designed to identify patient, emotionally resilient, and customer-focused candidates for frontline support roles. Requiring an average of just 19 minutes to complete, this intermediate-depth assessment uses a multiple-choice “most/least” question format to evaluate how an applicant naturally handles everyday service interactions. The test is highly localized for international organizations—supporting 13 languages including Canadian French, Latin American Spanish, and English—and delivers immediate online reporting to help hiring managers look past standard resumes to find dependable service talent.
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Entry Level Customer Service 7.1
The Precise Fit Entry Level Customer Service Solution 7.1 is an online behavioral screening test designed to evaluate how entry-level candidates interact with customers, solve basic service issues, and represent an organization. Taking approximately 19 minutes to complete, this intermediate-depth multiple-choice assessment measures a candidate’s natural customer care habits, de-escalation tendencies, and workplace temperament. It is highly localized for global workforces with support for 15 languages—including Canadian French, Latin American Spanish, and English—and generates an immediate online report to help hiring managers make informed, data-driven selection decisions.
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Guest Service Team 7.0
The Guest Service Team 7.0 is designed for team-oriented entry-level positions that involve a high degree of interaction with customers.
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Host Test
The Host test is designed for entry level positions in the hospitality industry, focusing on work ethic, professionalism, conscientiousness, and strong customer service focus.
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Insurance Customer Service Test
Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.
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Reading for Customer Service Reps & Telemarketers
Use the Reading for Customer Service Reps & Telemarketers Test to assess applicants for the reading comprehension skills you need to ensure success.
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Restaurant Server Test
Use the Restaurant Server Test to assess your candidates for conscientiousness, extroversion, drive and customer service skills.
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SureHire
SureHire is an assessment specifically designed to measure the competencies necessary for job success in a retail environment and measures, Problem Solving, Work Orientation, and Customer Service Orientation.
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Telemarketing Test
The Telemarketing Test identifies people with sales, customer service, telephone and communication skills for all call centre roles.
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True-to-Life™ Service
The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.
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ViewPoint Assessments
Use the ViewPoint Assessments to assess attitudes and characteristics critical for success in a wide range of jobs, from hourly and entry-level to management level, in virtually all industries.
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Waiter-Server Solution
The Waiter-Server Solution is for entry-level positions in the hospitality industry and is focused on work ethic, customer focus and sales.
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We can help you to make the right choice.