Customer Service Tests

Showing all 59 results

• Account Manager (Sales) Test

  The Account Manager (Sales) identifies candidates with the skills required to provide excellent customer service and client account management.

• Applicant Potential Inventory (API ™)

  We’re sorry, this assessment is no longer available but there are many alternatives to choose from.  For alternatives to this and other discontinued assessment products click here.

• At Home Agent Test

  Use the At Home Agent for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment. – We’re sorry, the At Home Agent With Sales has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.

• At Home Agent With Sales

  Use the At Home Agent With Sales for job candidates applying to entry-level positions where the main focus of the job is both customer service and sales and is performed in a remote work environment. – We’re sorry, the At Home Agent has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

• Banking Services Representative Test

  Use the Banking Services Representative Test to assess friendliness, cross-selling and customer service skills in applicants for all banking service roles.

• Business Retention Agent

  Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis  for problem solving, phone etiquette and data entry skills. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.

• Call Center Customer Service Representative Test

  Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.

• Claims/Customer Service Representative

  The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued, updated, and replaced with the Customer Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

• Claims/Customer Service Representative (Insurance)

  Use the Claims/Customer Service Representative (Insurance) to screen entry-level insurance positions that involve lots of phone interaction with customers, taking orders, solving problems, and stress tolerance.  – We’re sorry, this test will soon be discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

   

• Contact Center – eChat Support Agent – Short Form

  Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat. – We’re sorry, this test has been discontinued.  For alternatives to this and other discontinued assessment products click here.

• Contact Center + 8.0 – Customer Service

  The Customer Service + 8.0 Job Focused Assessment is designed for entry-level positions in a contact center environment where the main focus is customer service, and takes approximately 10 minutes longer than the Customer Service 8.0 .

• Contact Center + 8.0 – Sales & Service

  The Contact Center + 8.0 – Sales & Service Job Focused Assessment is designed to measure the skills, competencies, and behaviors needed for success in contact center roles that involve sales-related behaviors such as recommending products or services and retaining customers, and takes approximately 10 minutes longer than the Sales & Service 8.0.

• Contact Center 8.0 – Customer Service

  The Customer Service 8.0 Job Focused Assessment is designed for entry-level positions in a contact center environment where the main focus is customer service.

• Contact Center 8.0 – Sales & Service

  The Sales & Service 8.0 Job Focused Assessment is designed for contact center roles that involve sales or sales-related behaviors such as recommending products or services and retaining customers.

• Contact Center Agent

  Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

• Contact Center Agent – Advanced – Short Form

  Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution – Click Here

• Contact Center Technical Support Agent – Short Form

  Use the Contact Center Technical Support Agent for screening entry-level technical support customer service positions, data entry, problem solving and more. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

• Count Out The Money

  Use the Count Out The Money test to screen a candidate’s money handling ability for all retail and cashier roles where speed/accuracy and basic math is needed. – NO LONGER OFFERED – Oct 2025

• Customer Effort Contact Center Agent Series

  Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.

• Customer Service 5.5

  Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers

• Customer Service Applicant Inventory

  The Customer Service Applicant Inventory is designed for entry-level, customer service positions and identify candidates with strong attitudes toward customer service. Unfortunately, we no longer offer this product. For alternatives to this and other discontinued assessment products click here.

• Customer Service Career Battery

  The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.

• Customer Service Phone Simulation/Solution

  The Customer Service Phone Simulation or Solution is for contact center roles that involve sales or sales related behaviors such as recommending products or services and retaining customers.  We’re sorry, This test has been discontinued and replaced with the Contact Center Simulations tests – Click Here

• Customer Service Profile

  Hire the right person with the Customer Service Profile to screen entry-level candidates who will succeed in service positions. Unfortunately, we no longer offer this product.  For alternatives to this and other discontinued assessment products click here.

• Customer Service Profile – 3rd Revision

  Use the Customer Service Profile to identify candidates with the necessary skills and traits to be a good customer service representative.

• Customer Service Representative for High Security Positions

  Use the Customer Service Representative for High Security Positions to identify honest hard working dependable customer service applicants.

• Customer Service Representative I Test

  Use the Customer Service Representative I to identify cooperative, high-achieving, ethical candidates for customer service roles.  See the Customer Service Representative II as well.

• Customer Service Representative II Test

  Use the Customer Service Representative II to identify cooperative, high-achieving, ethical candidates for customer service roles.  See the Customer Service Representative I as well.

• Customer Service Skills Profile

  Use the Customer Service Skills Profile Online to identify warm helpful trusting customer service employees for all customer service roles.

• Customer Service With Sales – Short Form

  Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.

• eChat Support Agent

  The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. – We’re sorry, this test has been discontinued.  See our Customer Service category for alternatives.  For alternatives to this and other discontinued assessment products click here.

• Entry Level Customer Service

  The Entry Level Customer Service assesses a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job. – NO LONGER OFFERED – Oct 2025

• Entry Level Customer Service (Retail & Contact Centre)

  The Entry Level Customer Service (Retail & Contact Centre) is for entry level positions in which employees interact with customers by providing information or carrying out customer requests related to an organization’s products or services.

• Entry Level Customer Service 7.1

  The Entry Level Customer Service Solution 7.1 is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services.

• Entry Level Hotel Front Desk

  The Entry Level Hotel Front Desk Solution is for entry-level customer service positions in the hospitality industry. – We’re sorry, this tool has been discontinued.  Please see the Guest Service Team 7.0 as an alternative.

• Gaming Associate Solution

  The Gaming Associate Solution tests entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money. – We’re sorry, the Gaming Associate has been discontinued and replaced with the Manager 7.0.  For alternatives to this and other discontinued assessment products click here.

• Guest Service Team 7.0

  The Guest Service Team 7.0 is designed for team-oriented entry-level positions that involve a high degree of interaction with customers.

• Guest Services Solution

  The Guest Services Solution assesses entry to mid-level highly customer service focused positions in the hospitality industry with few to no sales components. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0.  For alternatives to this and other discontinued assessment products click here.

• Hospitality Retail Associate Solution

  The Hospitality Retail Associate Solution is for customer centered entry-level positions that may or may not include a sales component. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0 –  Click here or For alternatives to this and other discontinued assessment products click here.

• Host Test

  The Host test is designed for entry level positions in the hospitality industry, focusing on work ethic, professionalism, conscientiousness, and strong customer service focus.

• Insurance Customer Service Test

  Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.

• Phone Banker Test

  The Phone Banker Test assesses learning potential, dependability, persistence and planfulness, sales focus, customer focus. – We’re sorry, this test has been discontinued and replaced with the Sales & Service Phone Solution – Click Here or For alternatives to this and other discontinued assessment products click here.

• Reading for Customer Service Reps & Telemarketers

  Use the Reading for Customer Service Reps & Telemarketers Test to assess applicants for the reading comprehension skills you need to ensure success.

• Reid Report, The®

  We’re sorry, this assessment is no longer available but there are many alternatives to choose from. For alternatives to this and other discontinued assessment products click here.

• Reservation Agent Solution

  The Reservation Agent Solution is for customer centered entry-level positions within the hospitality industry. – We’re sorry, the Reservation Agent has been discontinued and replaced with the Entry Level Hotel Front Desk Associate.  For alternatives to this and other discontinued assessment products click here.

• Restaurant Server Test

  Use the Restaurant Server Test to assess your candidates for conscientiousness, extroversion, drive and customer service skills.

• Restaurant Supervisor Solution

  The Restaurant Supervisor Solution is for management level positions in the hospitality industry, focusing on problem solving, decision making and customer service. – We’re sorry, this test has been discontinued, updated, and replaced with the Supervisor 7.0.  For alternatives to this and other discontinued assessment products click here.

• Retail Sales and Service Simulation

  The Retail Sales and Service Simulation is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. – NO LONGER OFFERED – Oct 2025

• Retail Sales Associate Solution

  The Retail Sales Associate Solution is for entry-level retail positions in which employees proactively sell products to customers and have their pay and/or performance based on sales revenue. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution.  For alternatives to this and other discontinued assessment products click here.

• Service and Sales Agent

  The Service and Sales Agent test is for entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.  For alternatives to this and other discontinued assessment products click here.

• Service Associate Solution

  The Service Associate Solution is for entry-level hospitality positions that are primarily task focused but may include a customer service component, like Housekeeper, Buffet Server, Room Service Attendant, and Valet. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0.  For alternatives to this and other discontinued assessment products click here.

• Stock Clerk Solution

  Use the Stock Clerk Solution for entry-level retail positions in which employees work primarily in the stockroom handling incoming and outgoing shipment and keeping the sales floor fully stocked. – We’re sorry, this test has been discontinued, updated, and replaced with the General Entry-Level 7.0 – All Industries.  For alternatives to this and other discontinued assessment products click here.

• SureHire

  SureHire is an assessment specifically designed to measure the competencies necessary for job success in a retail environment and measures, Problem Solving, Work Orientation, and Customer Service Orientation.

• Telemarketing Applicant Inventory (TMAI)

  We’re sorry, this assessment is no longer available but there are many alternatives to choose from. For alternatives to this and other discontinued assessment products click here.

• Telemarketing Test

  The Telemarketing Test identifies people with sales, customer service, telephone and communication skills for all call centre roles.

• True-to-Life™ Service

  The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.

• Versant – Spoken Language Test

  The Versant – Spoken Language Test confirms the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience. – We’re sorry.  This assessment has been discontinued.  Please contact us for alternatives.

• ViewPoint Assessments

  Use the ViewPoint Assessments to assess attitudes and characteristics critical for success in a wide range of jobs, from hourly and entry-level to management level, in virtually all industries.

• Waiter-Server Solution

  The Waiter-Server Solution is for entry-level positions in the hospitality industry and is focused on work ethic, customer focus and sales.