Customer Service
Assessments for a variety of customer service and related skills in various situations, including retail, healthcare, hospitality, service, call centre and other roles.
Showing all 43 results
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Account Manager (Sales) Test
$45.00The Account Manager (Sales) identifies candidates with the skills required to provide excellent customer service and client account management.
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At Home Agent Test
Use the At Home Agent for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment. – We’re sorry, the At Home Agent With Sales has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
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At Home Agent With Sales
Use the At Home Agent With Sales for job candidates applying to entry-level positions where the main focus of the job is both customer service and sales and is performed in a remote work environment. – We’re sorry, the At Home Agent has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
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Banking Services Representative Test
$50.00Use the Banking Services Representative Test to assess friendliness, cross-selling and customer service skills in applicants for all banking service roles.
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Business Retention Agent
Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis for problem solving, phone etiquette and data entry skills. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
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Call Center Customer Service Representative Test
$80.00Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.
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Claims/Customer Service Representative
The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued, updated, and replaced with the Customer Service Phone Solution.
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Claims/Customer Service Representative (Insurance)
Use the Claims/Customer Service Representative (Insurance) to screen entry-level insurance positions that involve lots of phone interaction with customers, taking orders, solving problems, and stress tolerance. – We’re sorry, this test will soon be discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
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Contact Center – eChat Support Agent – Short Form
Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat. – We’re sorry, this test has been discontinued.
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Contact Center Agent
Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
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Contact Center Agent – Advanced – Short Form
Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution – Click Here
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Contact Center Technical Support Agent – Short Form
Use the Contact Center Technical Support Agent for screening entry-level technical support customer service positions, data entry, problem solving and more. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
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Count Out The Money
$37.00Use the Count Out The Money test to screen a candidate’s money handling ability for all retail and cashier roles where speed/accuracy and basic math is needed.
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Customer Effort Contact Center Agent Series
$67.00Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.
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Customer Service 5.5
$67.00Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers
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Customer Service Career Battery
$94.00The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.
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Customer Service Phone Simulation/Solution
The Customer Service Phone Simulation or Solution is for contact center roles that involve sales or sales related behaviors such as recommending products or services and retaining customers. We’re sorry, This test has been discontinued and replaced with the Contact Center Simulations tests – Click Here
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Customer Service Profile – 3rd Revision
$80.00Use the Customer Service Profile to identify candidates with the necessary skills and traits to be a good customer service representative.
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Customer Service Representative for High Security Positions
$22.00Use the Customer Service Representative for High Security Positions to identify honest hard working dependable customer service applicants.
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Customer Service Representative I Test
$26.00Use the Customer Service Representative I to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative II as well.
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Customer Service Representative II Test
$51.00Use the Customer Service Representative II to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative I as well.
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Customer Service Skills Profile
$43.50Use the Customer Service Skills Profile Online to identify warm helpful trusting customer service employees for all customer service roles.
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Customer Service With Sales – Short Form
$67.00Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.
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eChat Support Agent
The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. – We’re sorry, this test has been discontinued. See our Customer Service category for alternatives.
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Entry Level Customer Service (Retail & Contact Centre)
$34.00The Entry Level Customer Service (Retail & Contact Centre) is for entry level positions in which employees interact with customers by providing information or carrying out customer requests related to an organization’s products or services.
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Entry Level Hotel Front Desk
The Entry Level Hotel Front Desk Solution is for entry-level customer service positions in the hospitality industry. – We’re sorry, this tool has been discontinued. Please see the Guest Service Team 7.0 as an alternative.
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Gaming Associate Solution
The Gaming Associate Solution tests entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money. – We’re sorry, the Gaming Associate has been discontinued and replaced with the Manager 7.0.
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Guest Service Team 7.0
$34.00The Guest Service Team 7.0 is designed for team-oriented entry-level positions that involve a high degree of interaction with customers.
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Guest Services Solution
The Guest Services Solution assesses entry to mid-level highly customer service focused positions in the hospitality industry with few to no sales components. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0.
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Hospitality Retail Associate Solution
The Hospitality Retail Associate Solution is for customer centered entry-level positions that may or may not include a sales component. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0 – Click here
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Kenexa Skills Assessments – List
$5.00The Kenexa Skills Assessments are designed to test a candidate’s skills or personality. These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.
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Phone Banker Test
The Phone Banker Test assesses learning potential, dependability, persistence and planfulness, sales focus, customer focus. – We’re sorry, this test has been discontinued and replaced with the Sales & Service Phone Solution – Click Here
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Reservation Agent Solution
The Reservation Agent Solution is for customer centered entry-level positions within the hospitality industry. – We’re sorry, the Reservation Agent has been discontinued and replaced with the Entry Level Hotel Front Desk Associate.
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Restaurant Supervisor Solution
The Restaurant Supervisor Solution is for management level positions in the hospitality industry, focusing on problem solving, decision making and customer service. – We’re sorry, this test has been discontinued, updated, and replaced with the Supervisor 7.0
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Retail Sales Associate Solution
The Retail Sales Associate Solution is for entry-level retail positions in which employees proactively sell products to customers and have their pay and/or performance based on sales revenue. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution.
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Service and Sales Agent
The Service and Sales Agent test is for entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
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Service Associate Solution
The Service Associate Solution is for entry-level hospitality positions that are primarily task focused but may include a customer service component, like Housekeeper, Buffet Server, Room Service Attendant, and Valet. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0.
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SkillCheck® Assessments
$30.00The SkillCheck® Assessments cover the broadest range of clerical, software, call center, financial, healthcare, industrial, legal, and technical candidate competencies.
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Stock Clerk Solution
Use the Stock Clerk Solution for entry-level retail positions in which employees work primarily in the stockroom handling incoming and outgoing shipment and keeping the sales floor fully stocked. – We’re sorry, this test has been discontinued, updated, and replaced with the General Entry-Level 7.0 – All Industries.
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SureHire
SureHire is an assessment specifically designed to measure the competencies necessary for job success in a retail environment and measures, Problem Solving, Work Orientation, and Customer Service Orientation.
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True-to-Life™ Service
$80.00The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.
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ViewPoint Assessments
Use the ViewPoint Assessments to assess attitudes and characteristics critical for success in a wide range of jobs, from hourly and entry-level to management level, in virtually all industries.
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Waiter-Server Solution
$45.00The Waiter-Server Solution is for entry-level positions in the hospitality industry and is focused on work ethic, customer focus and sales.
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