Customer Service Tests
Assessments for a variety of customer service and related skills in various situations, including retail, healthcare, hospitality, service, call centre and other roles.
Showing all 32 results
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Account Manager (Sales) Test
The Account Manager (Sales) Test is an untimed online screening tool designed to identify candidates who possess the right balance of customer service skills and cognitive agility to excel in client management roles. Typically taking 60 to 90 minutes to complete, this comprehensive evaluation is divided into two distinct parts: a 145-question personality inventory and a 44-item general cognitive aptitude test covering verbal, numerical, and abstract reasoning.
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Automotive Sales Test
The Automotive Sales Test is a targeted, 30-minute online personality assessment engineered to evaluate a candidate’s suitability for the high-demand vehicle sales industry. Comprising 69 questions, this screening tool takes the guesswork out of the hiring process by mapping an applicant’s core behavioral traits and customer service mindset. The test is available in both English and Spanish and can be administered in an unproctored environment.
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Banking Services Representative Test
The Banking Services Representative Test is an online pre-employment assessment designed to evaluate the intelligence, personality, and customer service traits of retail banking candidates. Typically taking about 75 minutes to complete, this comprehensive evaluation features a three-part test battery: a 7-minute timed clerical speed and accuracy test, an untimed multiple-choice teller math test (10 calculation and 10 percentage-based word problems), and a 101-question untimed personality inventory.
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Barista Test
The Barista Test is a quick, 15-minute online personality screening tool designed to evaluate a candidate’s customer service habits, work disposition, and hospitality flair for coffee shop environments. This untimed assessment consists of 102 questions and helps coffee shop owners look past charming interview profiles to ensure an applicant has the natural temperament to thrive in a high-volume food service workspace.
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Call Center Customer Service Representative Test
The Call Center Customer Service Representative Test is an online, 45-minute pre-employment screening assessment designed to evaluate whether a candidate possesses the communication skills, cognitive abilities, and temperamental stamina required for contact center success. Comprising 137 situational and self-report questions, this Class-A compliant test evaluates both new job applicants and existing personnel to reduce high turnover rates and protect onboarding budgets.
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Call Center Skills Test
The Call Center Skills Test is an online pre-employment screening tool designed to evaluate an applicant’s professional telephone communication, basic mathematics, and logical reasoning. Taking exactly 60 minutes to complete, this structured assessment features multiple timed sections and requires only basic clerical supervision to administer.
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Chiropractic Assistant Test
The Chiropractic Assistant Test is an online pre-employment screening assessment designed to find well-rounded administrative professionals who balance clinical empathy with sharp clerical efficiency. Taking approximately 60 minutes to complete, this multi-part testing battery combines a 118-question personality inventory with practical filing, spelling, and grammar skills tests.
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Contact Center + 8.0 – Customer Service
The Customer Service + 8.0 Job Focused Assessment is designed for entry-level positions in a contact center environment where the main focus is customer service, and takes approximately 10 minutes longer than the Customer Service 8.0 .
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Contact Center + 8.0 – Sales & Service
The Contact Center + 8.0 – Sales & Service Job Focused Assessment is designed to measure the skills, competencies, and behaviors needed for success in contact center roles that involve sales-related behaviors such as recommending products or services and retaining customers, and takes approximately 10 minutes longer than the Sales & Service 8.0.
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Contact Center 8.0 – Customer Service
The Customer Service 8.0 Job Focused Assessment is designed for entry-level positions in a contact center environment where the main focus is customer service.
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Contact Center 8.0 – Sales & Service
The Sales & Service 8.0 Job Focused Assessment is designed for contact center roles that involve sales or sales-related behaviors such as recommending products or services and retaining customers.
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Customer Effort Contact Center Agent Series
Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.
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Customer Service 5.5
Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers
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Customer Service Career Battery
The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.
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Customer Service Profile – 3rd Revision
Use the Customer Service Profile to identify candidates with the necessary skills and traits to be a good customer service representative.
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Customer Service Representative for High Security Positions
Use the Customer Service Representative for High Security Positions to identify honest hard working dependable customer service applicants.
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Customer Service Representative I Test
Use the Customer Service Representative I to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative II as well.
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Customer Service Representative II Test
Use the Customer Service Representative II to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative I as well.
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Customer Service Skills Profile
Use the Customer Service Skills Profile Online to identify warm helpful trusting customer service employees for all customer service roles.
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Customer Service With Sales – Short Form
Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.
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Entry Level Customer Service (Retail & Contact Centre)
The Entry Level Customer Service (Retail & Contact Centre) is for entry level positions in which employees interact with customers by providing information or carrying out customer requests related to an organization’s products or services.
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Entry Level Customer Service 7.1
The Entry Level Customer Service Solution 7.1 is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services.
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Guest Service Team 7.0
The Guest Service Team 7.0 is designed for team-oriented entry-level positions that involve a high degree of interaction with customers.
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Host Test
The Host test is designed for entry level positions in the hospitality industry, focusing on work ethic, professionalism, conscientiousness, and strong customer service focus.
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Insurance Customer Service Test
Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.
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Reading for Customer Service Reps & Telemarketers
Use the Reading for Customer Service Reps & Telemarketers Test to assess applicants for the reading comprehension skills you need to ensure success.
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Restaurant Server Test
Use the Restaurant Server Test to assess your candidates for conscientiousness, extroversion, drive and customer service skills.
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SureHire
SureHire is an assessment specifically designed to measure the competencies necessary for job success in a retail environment and measures, Problem Solving, Work Orientation, and Customer Service Orientation.
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Telemarketing Test
The Telemarketing Test identifies people with sales, customer service, telephone and communication skills for all call centre roles.
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True-to-Life™ Service
The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.
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ViewPoint Assessments
Use the ViewPoint Assessments to assess attitudes and characteristics critical for success in a wide range of jobs, from hourly and entry-level to management level, in virtually all industries.
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Waiter-Server Solution
The Waiter-Server Solution is for entry-level positions in the hospitality industry and is focused on work ethic, customer focus and sales.
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Not sure which test fits your needs?
We can help you to make the right choice.