Customer Service Tests
Assessments for a variety of customer service and related skills in various situations, including retail, healthcare, hospitality, service, call centre and other roles.
Showing all 4 results
-
Customer Complaint Situation
The Customer Complaint Situation™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
-
Customer Service Skills Inventory
We’re sorry, this assessment is no longer available but there are many alternatives to choose from. For alternatives to this and other discontinued assessment products click here.
-
Envisioning a Culture for Quality
The Envisioning a Culture for Quality™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
-
Short Employment Tests®
Use the Short Employment Tests® for selecting candidates for administrative, banking, customer service and cashier positions. Unfortunately, this product has been discontinued. For alternatives to this and other discontinued assessment products click here.
Not sure which test fits your needs?
We can help you to make the right choice.