Interpersonal Skills Test

The Interpersonal Skills Test is a video-based pre-employment assessment designed to evaluate a candidate’s communication habits, customer service capabilities, teamwork dynamics, and workflow management abilities. Administered web-based (either on-site or remotely), this unique exam features 25 short multimedia videos with two follow-up questions per clip. It operates on a standard 30-minute time limit to capture immediate, real-world behavioral reactions before employers commit to formal employee training or onboarding costs.

The Interpersonal Skills Test assess candidates on their interpersonal, customer service and teamwork skills as well as their workflow management abilities with this video-based employment test.

The Interpersonal Skills Test is web-based and can be administered on-site or remotely.

Use it to Measure an applicant’s ability to:

• Listen and interpret spoken communication
• Gather information, analyze, solve complex problems
• Apply appropriate and professional social skills while interacting with others
• Adapt to various situations by demonstrating flexibility, achieving a consensus and making decisions to achieve work-related goals

It Includes

• 25 short videos with 2 questions following each video
• Default test time allowed: 30 minutes

What It’s Best Used For

• Evaluating collaborative teamwork: Screening candidates to ensure they can work seamlessly with a crew, establish workspace consensus, and make decisions that achieve shared milestones.
• Measuring active listening capabilities: Assessing an applicant’s core capacity to carefully listen to, process, and accurately interpret spoken verbal communication.
• Assessing social problem-solving: Verifying how effectively an employee can gather interpersonal information, analyze social cues, and resolve complex situational workplace problems.
• Screening frontend managerial potential: Isolating candidates with the situational awareness and professional social skills required for frontline leadership, project supervision, or supervisor tracking channels.
• Informing smart promotion decisions: Benchmarking internal personnel to identify which existing staff members possess the highest social flexibility and communication readiness for client-facing advancement.

Validation

Validation helps to ensure the tests you select skills that are critical to success on the job. This process makes the information you gain from testing more relevant for your business. Proper test validation can aid in mitigating questions or challenges regarding the appropriateness of tests.

The test validation process involves testing a small number of internal subject matter experts who perform similar tasks to the position you are testing for. When these internal experts complete the test(s), they provide feedback to ensure the test content relates to the skills and abilities required for the position. Test validators are also asked to recommend a pass/fail cutoff score for candidates.

Our test validation process is designed to be consistent with HR best practices as outlined in the Uniform Guidelines on Employee Selection Procedures (UGESP) section 14(c) on content validity and 15(c) on content validity reporting.