Showing all 42 results

• At Home Agent Test

  Use the At Home Agent for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment. – We’re sorry, the At Home Agent With Sales has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.

• At Home Agent With Sales

  Use the At Home Agent With Sales for job candidates applying to entry-level positions where the main focus of the job is both customer service and sales and is performed in a remote work environment. – We’re sorry, the At Home Agent has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.

• Business Retention Agent

  Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis  for problem solving, phone etiquette and data entry skills. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.

• Call Center Customer Service Representative Test

  $80.00

  Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.

• Claims/Customer Service Representative

  The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued, updated, and replaced with the Customer Service Phone Solution.

• Claims/Customer Service Representative (Insurance)

  Use the Claims/Customer Service Representative (Insurance) to screen entry-level insurance positions that involve lots of phone interaction with customers, taking orders, solving problems, and stress tolerance.  – We’re sorry, this test will soon be discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.

   

• Contact Center – eChat Support Agent – Short Form

  Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat. – We’re sorry, this test has been discontinued.

• Contact Center Agent

  Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.

• Contact Center Agent – Advanced – Short Form

  Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution – Click Here

• Contact Center Technical Support Agent – Short Form

  Use the Contact Center Technical Support Agent for screening entry-level technical support customer service positions, data entry, problem solving and more. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.

• CORE20™ Tests

  $10.00 – $16.00

  CORE20™ Tests – are a set of four individually sold assessments for Clerical, Management, Personality and Sales-Customer Service

• Count Out The Money

  $37.00

  Use the Count Out The Money test to screen a candidate’s money handling ability for all retail and cashier roles where speed/accuracy and basic math is needed.

• Customer Complaint Situation

  The Customer Complaint Situation™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.

• Customer Effort Contact Center Agent Series

  $67.00

  Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.

• Customer Relations & Interpersonal Skills

  Use the Customer Relations & Interpersonal Skills to screen for excellent customer service skills that can be applied to almost any field.– We’re sorry, this test has been discontinued.  See our Customer Service category for alternatives.

• Customer Service 5.5

  $67.00

  Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers

• Customer Service Aptitude Profile

  $45.00

  Use the Customer Service Aptitude Profile to identify candidates for customer service roles who are motivated and likely to follow through.

• Customer Service Aptitude Test

  Use the Customer Service Aptitude Test to evaluate candidates’ abilities in the critical areas of customer care skills,including teamwork, reliability,  helping disposition, drive to achieve, teamwork, punctuality and pride in the quality of work. – We’re sorry, this test has been discontinued.  See our Customer Service category for alternatives.

• Customer Service Career Battery

  $94.00

  The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.

• Customer Service Phone Simulation/Solution

  The Customer Service Phone Simulation or Solution is for contact center roles that involve sales or sales related behaviors such as recommending products or services and retaining customers.  We’re sorry, This test has been discontinued and replaced with the Contact Center Simulations tests – Click Here

• Customer Service Profile – 3rd Revision

  $80.00

  Use the Customer Service Profile to identify candidates with the necessary skills and traits to be a good customer service representative.

• Customer Service Representative for High Security Positions

  $22.00

  Use the Customer Service Representative for High Security Positions to identify honest hard working dependable customer service applicants.

• Customer Service Skills Profile

  $43.50

  Use the Customer Service Skills Profile Online to identify warm helpful trusting customer service employees for all customer service roles.

• Customer Service With Sales – Short Form

  $67.00

  Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.

• eChat Support Agent

  The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. – We’re sorry, this test has been discontinued.  See our Customer Service category for alternatives.

• Envisioning a Culture for Quality

  The Envisioning a Culture for Quality™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.

• Gaming Associate Solution

  The Gaming Associate Solution tests entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money. – We’re sorry, the Gaming Associate has been discontinued and replaced with the Manager 7.0.

• Guest Service Team 7.0

  $34.00

  The Guest Service Team 7.0 is designed for team-oriented entry-level positions that involve a high degree of interaction with customers.

• Guest Services Solution

  The Guest Services Solution assesses entry to mid-level highly customer service focused positions in the hospitality industry with few to no sales components. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0.

• Hospitality Retail Associate Solution

  The Hospitality Retail Associate Solution is for customer centered entry-level positions that may or may not include a sales component. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0 –  Click here

• Interpersonal Skills Test

  The Interpersonal Skills Test assess candidates on their interpersonal, customer service and teamwork skills as well as their workflow management abilities.

• Phone Banker Test

  The Phone Banker Test assesses learning potential, dependability, persistence and planfulness, sales focus, customer focus. – We’re sorry, this test has been discontinued and replaced with the Sales & Service Phone Solution – Click Here

• Reservation Agent Solution

  The Reservation Agent Solution is for customer centered entry-level positions within the hospitality industry. – We’re sorry, the Reservation Agent has been discontinued and replaced with the Entry Level Hotel Front Desk Associate.

• Restaurant Supervisor Solution

  The Restaurant Supervisor Solution is for management level positions in the hospitality industry, focusing on problem solving, decision making and customer service. – We’re sorry, this test has been discontinued, updated, and replaced with the Supervisor 7.0

• Retail Sales Associate Solution

  The Retail Sales Associate Solution is for entry-level retail positions in which employees proactively sell products to customers and have their pay and/or performance based on sales revenue. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution.

• Retail Skills Test

  The Retail Skills Test is for applicants who will be interacting with customers, including assistant managers, cashiers, bank tellers and all other retail staff. – We’re sorry, this test has been discontinued.  See our Retail category for alternatives.

• Service and Sales Agent

  The Service and Sales Agent test is for entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.

• Short Employment Tests®

  Use the Short Employment Tests® for selecting candidates for administrative, banking, customer service and cashier positions.

• Stock Clerk Solution

  Use the Stock Clerk Solution for entry-level retail positions in which employees work primarily in the stockroom handling incoming and outgoing shipment and keeping the sales floor fully stocked. – We’re sorry, this test has been discontinued, updated, and replaced with the General Entry-Level 7.0 – All Industries.

• SureHire

  SureHire is an assessment specifically designed to measure the competencies necessary for job success in a retail environment and measures, Problem Solving, Work Orientation, and Customer Service Orientation.

• True-to-Life™ Service

  $80.00

  The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.

• Waiter-Server Solution

  $45.00

  The Waiter-Server Solution is for entry-level positions in the hospitality industry and is focused on work ethic, customer focus and sales.