Customer Service Tests
Assessments for a variety of customer service and related skills in various situations, including retail, healthcare, hospitality, service, call centre and other roles.
Showing all 23 results
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Becoming A Customer Service Star
The Becoming a Customer Service Star Assessment and Workshop is an interactive professional development tool designed to help individuals evaluate their behavioral tendencies and attitudes regarding frontline client relations. Taking under 30 minutes to administer as a standalone test—or functioning as a core asset for a 1.5-hour training workshop—this intermediate-level program identifies an individual’s personal service reflexes rather than just teaching abstract concepts.
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Call Center Customer Service Representative Test
The Call Center Customer Service Representative Test is an online, 45-minute pre-employment screening assessment designed to evaluate whether a candidate possesses the communication skills, cognitive abilities, and temperamental stamina required for contact center success. Comprising 137 situational and self-report questions, this Class-A compliant test evaluates both new job applicants and existing personnel to reduce high turnover rates and protect onboarding budgets.
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Contact Center + 8.0 – Sales & Service
The Contact Center + 8.0 – Sales & Service assessment is an entry-level pre-employment screening tool designed to evaluate candidates for call center roles that combine customer care with upselling, promotions, and customer retention. This comprehensive online evaluation blends a mobile-optimized multimedia situational judgment test, a behavioral assessment, and a cognitive test to see how applicants handle phone interactions in real time. It helps employers look beyond basic interviews to see if a candidate can pitch products, extend retention offers, and confidently manage consumer objections while maintaining a great brand image.
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Contact Center 8.0 – Sales & Service
The Contact Center 8.0 – Sales & Service assessment (also known as the Sales & Service 8.0 Job Focused Assessment) is a 31-minute, entry-level pre-employment screening tool designed to evaluate candidates for call center roles that combine customer care with upselling and customer retention. Average Testing Time: 31 minutes. This online evaluation pairs a mobile-friendly multimedia situational judgment test with a behavioral assessment to measure interactive performance in a single sitting. By simulating real-world call scenarios, it helps organizations look beyond standard interviews to identify candidates who can confidently pitch products, extend promotional offers, and handle customer objections.
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Contact Center Business Retention Agent – Short Form
The Contact Center Business Retention Agent – Short Form is a 36-minute, entry-level pre-employment screening test designed to evaluate candidates for call center roles focused on customer service and customer retention. Administered online in a single sitting, this assessment blends multiple-choice questions with practical simulations that replicate a multi-application Windows desktop environment. It looks beyond standard interviews to measure how effectively applicants can navigate software, solve problems tactfully, enter data accurately, and persist through challenging conversations to prevent customer churn.
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CORE20™ Tests
$10.00 – $16.00Price range: $10.00 through $16.00The CORE20™ Tests are a series of four individually sold, applicant-friendly screening assessments designed to evaluate a candidate’s cognitive aptitude and behavioral traits in 20 minutes or less. Each assessment pairs a timed cognitive aptitude test—which measures problem-solving and learning speed—with a set of behaviorally based personality questions to ensure a strong job fit. Backed by peer-reviewed research, these brief yet thorough tests generate detailed feedback reports complete with one-page summaries and tailored interview questions to help guide placement and hiring decisions.
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Customer Care Simulation
The Customer Care Simulation is an online pre-employment test designed to measure a candidate’s speed and accuracy when listening to callers and entering data into system fields. Taking under 30 minutes to complete in a single sitting, this interactive simulation drops applicants into realistic customer phone scenarios featuring multiple caller accents and a 10-minute active testing limit. It helps call center managers look beyond subjective interview impressions by generating concrete, automated metrics on data entry performance, software multitasking, and active listening capabilities.
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Customer Complaint Situation
The Customer Complaint Situation™ is an interactive, paper-based team training exercise designed to teach employees how to resolve customer grievances effectively while building their consensus decision-making skills. Taking between 1½ to 2½ hours to complete including scoring and debriefing, this hand-scored activity challenges participants to identify the ideal sequence for carrying out 18 critical complaint-handling activities. By comparing individual and group answers against an expert solution rooted in customer service literature, organizations can gauge their team’s complex problem-solving skills and measure whether the group achieved true collaboration and synergy.
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Customer Effort Contact Center Agent Series
The Customer Effort Contact Center Agent Series is a suite of five online pre-employment tests designed to screen entry-level candidates for the technical multitasking, problem-solving, and service skills required in modern call centers. Taking approximately 40 to 50 minutes to complete in a single sitting, these evaluations combine standard multiple-choice questions with practical simulations that replicate a multi-application Windows desktop environment. The series looks beyond basic interview responses to measure how effectively an applicant can manage phone interactions, input information accurately, and actively minimize the amount of friction or effort a customer must go through to resolve an issue.
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Customer Service 5.5
The Customer Service 5.5 (formerly known as the Customer Service – Short Form) is an online pre-employment screening test designed to evaluate candidates for entry-to-mid-level customer care roles that require a high degree of phone or in-person interaction. Taking an average of 42 minutes to complete in a single sitting, this multiple-choice assessment uses adaptive questioning technology to deliver a customized mix of items (averaging 199 questions). It helps employers identify reliable, resilient, and patient service professionals by measuring six core behavioral competencies including composure, customer focus, and rule compliance.
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Customer Service Aptitude Profile
The Customer Service Aptitude Profile (CSAP) is an online or paper-based test designed to measure both the motivation and the baseline capability of candidates targeting customer care or support roles. Taking less than an hour to complete, this 140-item questionnaire is written at an accessible 6th-grade reading level and can be administered to anyone over the age of 14. Unlike traditional tests that only measure whether a candidate can perform customer service work, this profile specifically evaluates whether they will follow through once they are on the job. The resulting interpretive report scores multiple core performance traits while using automatic validity scales to filter out unrealistic self-representation.
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Customer Service Career Battery
The Customer Service Career Battery (CSCB) is an online pre-employment screening test designed to quickly identify entry-level candidates who possess the ideal behavioral profile for customer care roles. This 96-item assessment blends competency questions, personality metrics, and background data, typically taking applicants 35 to 40 minutes to complete in either a proctored or unproctored setting. It helps organizations look past generic resumes by scoring candidates across eight critical success dimensions, including problem-solving, stress management, work quality, and the ability to spot upselling opportunities.
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Customer Service Profile – 3rd Revision
The Customer Service Profile – 3rd Revision is a comprehensive, 60-minute online assessment designed to evaluate whether candidates or current employees possess the core behavioral traits and practical skills needed to excel as customer service representatives. This 194-question multiple-choice inventory uses situational self-assessments to measure 20 distinct scales organized across four foundational performance factors: Customer Service Orientation, Negotiation Skills, Emotional Intelligence, and Conscientiousness. Fully compliant with APA and EEOC standards, the test instantly generates a detailed online interpretative report backed by a massive sample validation size of 1,187 subjects.
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Customer Service Representative for High Security Positions
The Customer Service Representative for High Security Positions assessment is a specialized online screening tool designed to identify honest, dependable, and hard-working customer service candidates for sensitive roles. Taking approximately 30 minutes to complete in a single sitting, this 103-question untimed personality inventory screens for core service competencies while specifically evaluating an applicant’s resistance to workplace theft or fraud. The assessment generates an immediate graphical report to help HR managers look past standard resumes to flag high-risk traits—like proneness to stress or cutting corners—before placing candidates in high-trust environments.
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Customer Service Skills Profile
The Customer Service Skills Profile is an 84-item online assessment designed to evaluate how effectively candidates and employees demonstrate warm, helpful, and trusting customer service behaviors. Taking less than 30 minutes to complete, this self-assessment utilizes a graduated response scale (ranging from almost never to almost always) to measure an individual’s current capability across seven core service competencies. The test generates an immediate online report packed with coaching tips and actionable feedback to help organizations eliminate hiring guesswork and elevate their public-facing team standards.
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Customer Service With Sales – Short Form
The Customer Service With Sales – Short Form assessment is an online pre-employment test designed to screen entry-level applicants for roles that require a blend of high customer support and active selling skills. Taking an average of 44 minutes to complete in a single sitting, this adaptive multiple-choice inventory contains roughly 219 to 225 questions. It helps organizations look beyond standard resumes by scoring key performance traits like composure, drive for success, sales focus, and customer enthusiasm, ensuring hires can balance client care with cross-selling or upselling goals.
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Envisioning a Culture for Quality
Envisioning a Culture for Quality™ is an interactive paper-based team training exercise designed to raise awareness of behaviors that drive high-quality service while strengthening collective consensus decision-making skills. This exercise takes 2 to 2½ hours to complete (including scoring and debriefing) and challenges participants to rank-order 24 distinct behavioral norms based on their impact on service excellence. Participants solve the simulation individually before collaborating as a group; their hand-scored answers are then compared against empirical research data from over 350 organizations to measure team synergy and highlight how effectively the group leverages its collective problem-solving skills.
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Guest Service Team 7.0
The Guest Service Team 7.0 is designed for team-oriented entry-level positions that involve a high degree of interaction with customers.
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Host Test
The Host test is designed for entry level positions in the hospitality industry, focusing on work ethic, professionalism, conscientiousness, and strong customer service focus.
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Interpersonal Skills Test
The Interpersonal Skills Test assess candidates on their interpersonal, customer service and teamwork skills as well as their workflow management abilities.
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SureHire
SureHire is an assessment specifically designed to measure the competencies necessary for job success in a retail environment and measures, Problem Solving, Work Orientation, and Customer Service Orientation.
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True-to-Life™ Service
The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.
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Waiter-Server Solution
The Waiter-Server Solution is for entry-level positions in the hospitality industry and is focused on work ethic, customer focus and sales.
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