Customer Service Tests
Assessments for a variety of customer service and related skills in various situations, including retail, healthcare, hospitality, service, call centre and other roles.
Showing all 21 results
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Becoming A Customer Service Star
The Becoming a Customer Service Star Assessment and Workshop is an interactive professional development tool designed to help individuals evaluate their behavioral tendencies and attitudes regarding frontline client relations. Taking under 30 minutes to administer as a standalone test—or functioning as a core asset for a 1.5-hour training workshop—this intermediate-level program identifies an individual’s personal service reflexes rather than just teaching abstract concepts.
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Call Center Customer Service Representative Test
The Call Center Customer Service Representative Test is an online, 45-minute pre-employment screening assessment designed to evaluate whether a candidate possesses the communication skills, cognitive abilities, and temperamental stamina required for contact center success. Comprising 137 situational and self-report questions, this Class-A compliant test evaluates both new job applicants and existing personnel to reduce high turnover rates and protect onboarding budgets.
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Contact Center + 8.0 – Sales & Service
The Contact Center + 8.0 – Sales & Service Job Focused Assessment is designed to measure the skills, competencies, and behaviors needed for success in contact center roles that involve sales-related behaviors such as recommending products or services and retaining customers, and takes approximately 10 minutes longer than the Sales & Service 8.0.
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Contact Center 8.0 – Sales & Service
The Sales & Service 8.0 Job Focused Assessment is designed for contact center roles that involve sales or sales-related behaviors such as recommending products or services and retaining customers.
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CORE20™ Tests
$10.00 – $16.00Price range: $10.00 through $16.00CORE20™ Tests – are a set of four individually sold assessments for Clerical, Management, Personality and Sales-Customer Service
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Customer Complaint Situation
The Customer Complaint Situation™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
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Customer Effort Contact Center Agent Series
Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.
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Customer Service 5.5
Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers
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Customer Service Aptitude Profile
Use the Customer Service Aptitude Profile to identify candidates for customer service roles who are motivated and likely to follow through.
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Customer Service Career Battery
The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.
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Customer Service Profile – 3rd Revision
Use the Customer Service Profile to identify candidates with the necessary skills and traits to be a good customer service representative.
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Customer Service Representative for High Security Positions
Use the Customer Service Representative for High Security Positions to identify honest hard working dependable customer service applicants.
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Customer Service Skills Profile
Use the Customer Service Skills Profile Online to identify warm helpful trusting customer service employees for all customer service roles.
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Customer Service With Sales – Short Form
Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.
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Envisioning a Culture for Quality
The Envisioning a Culture for Quality™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
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Guest Service Team 7.0
The Guest Service Team 7.0 is designed for team-oriented entry-level positions that involve a high degree of interaction with customers.
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Host Test
The Host test is designed for entry level positions in the hospitality industry, focusing on work ethic, professionalism, conscientiousness, and strong customer service focus.
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Interpersonal Skills Test
The Interpersonal Skills Test assess candidates on their interpersonal, customer service and teamwork skills as well as their workflow management abilities.
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SureHire
SureHire is an assessment specifically designed to measure the competencies necessary for job success in a retail environment and measures, Problem Solving, Work Orientation, and Customer Service Orientation.
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True-to-Life™ Service
The True-to-Life™ Service immerses candidates in the challenges they’ll encounter on the job and virtually places candidates in the role for which they’re applying, before you hire them – empowering you to see firsthand whether they succeed or fail at the job.
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Waiter-Server Solution
The Waiter-Server Solution is for entry-level positions in the hospitality industry and is focused on work ethic, customer focus and sales.
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