Hospitality Tests
Assessments for concierge, front desk, food service, hotel managers, household workers, nannies, servers, etc.
Showing all 21 results
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Advanced Numerical Reasoning Appraisal
The Advanced Numerical Reasoning Appraisal (ANRA) is an online cognitive screening assessment designed to evaluate high-level numerical and statistical reasoning skills rather than basic mathematical calculations. Taking approximately 35 minutes to complete, this 36-item multiple-choice exam measures an individual’s capability to deduct, interpret, and evaluate complex business info, financial statements, and performance metrics.
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Becoming A Customer Service Star
The Becoming a Customer Service Star Assessment and Workshop is an interactive professional development tool designed to help individuals evaluate their behavioral tendencies and attitudes regarding frontline client relations. Taking under 30 minutes to administer as a standalone test—or functioning as a core asset for a 1.5-hour training workshop—this intermediate-level program identifies an individual’s personal service reflexes rather than just teaching abstract concepts.
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Cashier – Short Form
The Cashier – Short Form is an efficient online pre-employment screening assessment designed to evaluate candidates for entry-level retail positions that involve processing payments, managing refunds, and handling cash, checks, or credit cards. Taking an average of 28 minutes to complete, this 108-item test utilizes a blend of multiple-choice questions and interactive simulations to assess real-world retail readiness in a single sitting.
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Combined Basic Skills – Food Industry
The Combined Basic Skills – Food Industry assessment is a rapid, entry-level screening test engineeredto measure foundational technical, literacy, and mathematical skills within the food manufacturing sector. Taking under 30 minutes to complete, this concise 42-item multiple-choice exam evaluates on-the-job competency—including Reading Comprehension, Arithmetic, Process Monitoring, Troubleshooting, and Team Skills—rather than dense academic theories. Available in both online and paper formats with instant automated reporting or quick hand-scoring options, this EEOC-compliant screening tool is highly optimized for evaluating job applicants or existing employees for food production, packaging, and general plant floor support roles. It is fully legal for use in Canada. This test is part of the Combined Basic Skills Tests battery.
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Customer Care Simulation
The Customer Care Simulation is an online pre-employment test designed to measure a candidate’s speed and accuracy when listening to callers and entering data into system fields. Taking under 30 minutes to complete in a single sitting, this interactive simulation drops applicants into realistic customer phone scenarios featuring multiple caller accents and a 10-minute active testing limit. It helps call center managers look beyond subjective interview impressions by generating concrete, automated metrics on data entry performance, software multitasking, and active listening capabilities.
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Customer Complaint Situation
The Customer Complaint Situation™ is an interactive, paper-based team training exercise designed to teach employees how to resolve customer grievances effectively while building their consensus decision-making skills. Taking between 1½ to 2½ hours to complete including scoring and debriefing, this hand-scored activity challenges participants to identify the ideal sequence for carrying out 18 critical complaint-handling activities. By comparing individual and group answers against an expert solution rooted in customer service literature, organizations can gauge their team’s complex problem-solving skills and measure whether the group achieved true collaboration and synergy.
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Customer Service 5.5
The Customer Service 5.5 (formerly known as the Customer Service – Short Form) is an online pre-employment screening test designed to evaluate candidates for entry-to-mid-level customer care roles that require a high degree of phone or in-person interaction. Taking an average of 42 minutes to complete in a single sitting, this multiple-choice assessment uses adaptive questioning technology to deliver a customized mix of items (averaging 199 questions). It helps employers identify reliable, resilient, and patient service professionals by measuring six core behavioral competencies including composure, customer focus, and rule compliance.
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Customer Service Aptitude Profile
The Customer Service Aptitude Profile (CSAP) is an online or paper-based test designed to measure both the motivation and the baseline capability of candidates targeting customer care or support roles. Taking less than an hour to complete, this 140-item questionnaire is written at an accessible 6th-grade reading level and can be administered to anyone over the age of 14. Unlike traditional tests that only measure whether a candidate can perform customer service work, this profile specifically evaluates whether they will follow through once they are on the job. The resulting interpretive report scores multiple core performance traits while using automatic validity scales to filter out unrealistic self-representation.
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Customer Service Career Battery
The Customer Service Career Battery (CSCB) is an online pre-employment screening test designed to quickly identify entry-level candidates who possess the ideal behavioral profile for customer care roles. This 96-item assessment blends competency questions, personality metrics, and background data, typically taking applicants 35 to 40 minutes to complete in either a proctored or unproctored setting. It helps organizations look past generic resumes by scoring candidates across eight critical success dimensions, including problem-solving, stress management, work quality, and the ability to spot upselling opportunities.
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Customer Service Profile – 3rd Revision
The Customer Service Profile – 3rd Revision is a comprehensive, 60-minute online assessment designed to evaluate whether candidates or current employees possess the core behavioral traits and practical skills needed to excel as customer service representatives. This 194-question multiple-choice inventory uses situational self-assessments to measure 20 distinct scales organized across four foundational performance factors: Customer Service Orientation, Negotiation Skills, Emotional Intelligence, and Conscientiousness. Fully compliant with APA and EEOC standards, the test instantly generates a detailed online interpretative report backed by a massive sample validation size of 1,187 subjects.
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Customer Service Skills Profile
The Customer Service Skills Profile is an 84-item online assessment designed to evaluate how effectively candidates and employees demonstrate warm, helpful, and trusting customer service behaviors. Taking less than 30 minutes to complete, this self-assessment utilizes a graduated response scale (ranging from almost never to almost always) to measure an individual’s current capability across seven core service competencies. The test generates an immediate online report packed with coaching tips and actionable feedback to help organizations eliminate hiring guesswork and elevate their public-facing team standards.
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Customer Service With Sales – Short Form
The Customer Service With Sales – Short Form assessment is an online pre-employment test designed to screen entry-level applicants for roles that require a blend of high customer support and active selling skills. Taking an average of 44 minutes to complete in a single sitting, this adaptive multiple-choice inventory contains roughly 219 to 225 questions. It helps organizations look beyond standard resumes by scoring key performance traits like composure, drive for success, sales focus, and customer enthusiasm, ensuring hires can balance client care with cross-selling or upselling goals.
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Event Sales Manager Solution
The Event Sales Manager Solution is an online pre-employment and promotion screening test designed to assess candidates for management-level positions in the hospitality industry. Taking an average of 50 minutes to complete in a single sitting, this robust assessment contains between 165 and 193 items across multiple-choice, computer-adaptive, and forced-choice formats. It combines cognitive evaluations with behavioral metrics to ensure prospective leaders possess the sales drive, critical deductive logic, and professionalism needed to maximize facility bookings and manage hospitality staff effectively.
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Food Service Assessments
The Food Service Assessments are a modular suite of online screening tests designed to evaluate critical job competencies for workers in the hospitality and food services industry. Taking less than 30 minutes to complete per test, this SkillCheck package utilizes real-world examples and visual illustrations to measure practical knowledge rather than dense academic theories. It features seven specialized modules that employers can mix and match to bypass hiring guesswork and track workforce capabilities.
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Guest Service Team 7.0
The Guest Service Team 7.0 is an 18-minute, unproctored online screening test designed to evaluate entry-level job applicants or existing employees for positions that require a high amount of customer interaction. The multiple-choice assessment consists of 50 questions that look beyond basic technical skills to measure core workplace behaviors, helping hiring managers evaluate an individual’s natural patient demeanor, reliability, and cooperative team focus before investing time and money into hands-on training.
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Hairstylist Aptitude Personality & Attitude Profile
The Hairstylist Aptitude Personality & Attitude Profile is a practical pre-employment screening tool designed to evaluate whether a candidate possesses the natural traits, social skills, and business mindset required to flourish in the hairdressing industry. Taking about 10 to 20 minutes to complete online, this situational self-report test looks beyond basic cutting competence to evaluate critical professional habits like time management, stress tolerance, self-control, and client networking. It generates an immediate online narrative report—complete with benchmark comparisons and custom interview prompts—to help salon owners and managers look past unverified resume details and make data-backed staffing decisions.
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Host Test
This test has been replaced with the Hospitality Test.
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Hotel Manager Test
The Hotel Manager Test is a pre-employment screening tool designed to evaluate candidates for leadership and organizational roles within lodging environments, such as hotels, motels, and resorts. The assessment screens for critical managerial qualities like people skills, work drive, integrity, attention to detail, and stress tolerance. It is available in three formats: Personality Only (20–30 minutes), Core (45–60 minutes, which adds a general cognitive aptitude test), and Core+ (60–90 minutes, which further includes open-ended typed answers).
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Housekeeping
The Housekeeping Test is a brief, online multiple-choice skills assessment designed to measure a candidate’s practical knowledge of standard housekeeping activities, including cleaning, laundry, room maintenance, and routine checks. Unlike lengthier behavioral profiles, this focused exam contains a maximum of 18 questions, has a 15-minute time limit, and takes an average of just 7 minutes to complete. It is built for unproctored online testing and is suitable for evaluating entry-level workers, front-line managers, and supervisors.
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Management Scenarios
The Managerment Scenarios is a unique test of Managerial Judgement – an individual’s ability to decide on effective ways of handling real life situations.
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Waiter-Server Solution
The Waiter-Server Solution is for entry-level positions in the hospitality industry and is focused on work ethic, customer focus and sales.
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