Hospitality Test

Hire for your hotel desk, front desk, and greeter jobs with this personality test.

The Hospitality Test replaces the Hospitality I and II tests and is a pre-employment screening tool designed to evaluate candidates for guest-facing roles in hotels, resorts, and restaurants. It comes in two formats: a Personality Only version (taking about 20 minutes) to evaluate behavioral traits like helpfulness, trustworthiness, and enthusiasm, and a Core version (taking 30–40 minutes) which combines the personality screening with a timed general reasoning test to measure problem-solving and multitasking abilities.

Purpose

When you are seeking your next concierge, hostess, or guest services associate, RA’s Hospitality Worker Tests will help you find candidates who are helpful and decisive. A curated personality profile measures customer-centric behaviors such as enthusiasm, sociability, and trustworthiness. The addition of a timed aptitude component assesses problem-solving, multi-tasking and learning abilities.

The hospitality test helps you understand a candidate’s personality traits, such as agreeableness (can they get along with people), assertiveness (can they make decisions), moral values and enthusiasm. These are critical traits for the employee’s success, and the success of your company. Why not make the decision easier with good data with concierge and hostesses tests?

What It’s Best Used For

• Evaluating guest-relations staff: Screening applicants for front-line service roles like concierges, front desk agents, hostesses, and bellhops.
• Measuring customer-centric behavior: Identifying candidates who are naturally sociable, enthusiastic, helpful, and trustworthy.
• Assessing independent decision-making: Pinpointing individuals with the assertiveness needed to resolve customer issues and make practical choices on the spot.
• Testing quick-thinking skills: Utilizing the timed aptitude portion to see how well an employee handles multitasking and quick learning in fast-paced environments.
• Predicting team compatibility: Assessing a candidate’s “agreeableness” to determine how smoothly they will get along with coworkers and guests.

Versions

Personality Only

A job-specific behavioral screening created for individuals employed in the hospitality sector. It consists of 1 part – An untimed personality assessment targeting behaviors specific to this type of job.  Approx. 20 min.

Core

A personality + aptitude pre-hire screening created for guest services employees in hotels, resorts and restaurants. It consists of 2 parts – An untimed personality assessment targeting behaviors specific to this type of job and an timed General Reasoning test.  Approx. 30-40 minutes

Target Group

In addition to Hospitality Worker, we suggest using this test for the positions of Banquet Server, Bell Attendant, Bellhop, Catering Associate, Concierge, Front Desk Agent, Guest Services Associate, Hospitality Attendant, Hospitality Staff Member, Hotel Associate, Housekeeping Attendant, Housekeeper, Lodging Associate, Room Attendant, Server, Service Attendant, Tourism Associate, and Waitstaff, among other guest service roles.

What the Test Results Report Gives You

A graphical display of personality trait scores, feedback regarding strengths and developmental concerns, explanation of aptitude results and suggested interview questions.

Testing Process

Online personality testing provides immediate reporting. Proctoring is desirable but not required.

Options

Contact us to learn how we can customize the hospitality employee personality test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.

Validity Information

Available upon request.

Sample Question

The Hospitality Test Evaluates: