Specific Job Area Tests
Showing all 31 results
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Account Manager – Short Form
The Account Manager test helps you hire leaders with the communication, project coordination and management skills they need to handle client accounts effectively. – We’re sorry, this test has been discontinued, updated, and replaced with the Sales Professional 7.0. For alternatives to this and other discontinued assessment products click here.
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Account Manager (Sales) Test
The Account Manager (Sales) identifies candidates with the skills required to provide excellent customer service and client account management.
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Applicant Potential Inventory (API ™)
We’re sorry, this assessment is no longer available but there are many alternatives to choose from. For alternatives to this and other discontinued assessment products click here.
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Basic Skills Test (BST®)
Use the Basic Skills Test (BST®) to assess 15 skills including vocabulary, problem solving, language, reading, computation for identifying fundamental reasoning, numerical, perceptual abilities of applicants for clerical, administrative and customer service roles.
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Contact Center – eChat Support Agent – Short Form
Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat. – We’re sorry, this test has been discontinued. For alternatives to this and other discontinued assessment products click here.
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Contact Center Agent
Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution. For alternatives to this and other discontinued assessment products click here.
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Contact Center Manager – Short Form
Hire the right person with the Contact Center Manager for mid to upper-level contact center managerial positions like team leader or supervisor. – We’re sorry. This test has been discontinued and replaced with the Manager 7.0 For alternatives to this and other discontinued assessment products click here.
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CORE20™ Tests
Price range: $10.00 through $16.00CORE20™ Tests – are a set of four individually sold assessments for Clerical, Management, Personality and Sales-Customer Service
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Customer Service Career Battery
The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.
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Customer Service Profile
Hire the right person with the Customer Service Profile to screen entry-level candidates who will succeed in service positions. Unfortunately, we no longer offer this product. For alternatives to this and other discontinued assessment products click here.
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Customer Service Skills Inventory
We’re sorry, this assessment is no longer available but there are many alternatives to choose from. For alternatives to this and other discontinued assessment products click here.
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Customer Service With Sales – Short Form
Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.
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eChat Support Agent
The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. – We’re sorry, this test has been discontinued. See our Customer Service category for alternatives. For alternatives to this and other discontinued assessment products click here.
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Employee/Station Manager Applicant Inventory
These assessments can help you hire the best candidates for hourly and management positions – the SEAI (Station Employee Applicant Inventory) assessment system and the SMAI (Station Manager Applicant Inventory) assessment system. Unfortunately, we no longer offer this product. For alternatives to this and other discontinued assessment products click here.
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Field Sales Test I
Use the Field Sales Test I to identify candidates who have drive, initiative, charm and customer service skills, a desire to make money, go the extra mile.
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Gaming Associate Solution
The Gaming Associate Solution tests entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money. – We’re sorry, the Gaming Associate has been discontinued and replaced with the Manager 7.0. For alternatives to this and other discontinued assessment products click here.
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Guest Services Solution
The Guest Services Solution assesses entry to mid-level highly customer service focused positions in the hospitality industry with few to no sales components. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0. For alternatives to this and other discontinued assessment products click here.
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Insurance Customer Service Test
Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.
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Professional Career Battery
The Professional Career Battery helps accelerate and improve hiring by quickly identifying individuals who possess the profile critical for professional success in today’s demanding environment.
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Reid Report, The®
We’re sorry, this assessment is no longer available but there are many alternatives to choose from. For alternatives to this and other discontinued assessment products click here.
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Restaurant Server Test
Use the Restaurant Server Test to assess your candidates for conscientiousness, extroversion, drive and customer service skills.
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Retail Store Sales – Commission Based
Use the Retail Store Sales – Commission Based Test to assess sales candidates who have retail skills and the persuasiveness, money-motivation, customer service attitude, and willingness to go the extra mile to produce solid results.
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Retail Store Sales Associate – Non-Commission Based
Use the Retail Store Sales – Non-Commission Based Test to assess sales candidates who have retail skills and the persuasiveness, money-motivation, customer service attitude, and willingness to go the extra mile to produce solid results.
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Sales Aptitude Test
We’re sorry, this assessment is no longer available but there are many alternatives to choose from. For alternatives to this and other discontinued assessment products click here.
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Sales Attitude Check List
We’re sorry, this assessment is no longer available but there are many alternatives to choose from. For alternatives to this and other discontinued assessment products click here.
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Sales Representative Solution
Use the Sales Representative Solution test to assess sales candidates who proactively sell products to customers, develop relationships and are paid on performance. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution.
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Sales Support Specialist Solution
Use the Sales Support Specialist Solution to assess entry to mid-level sales support positions in which employees work primarily under the guidance of an account manager. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution. For alternatives to this and other discontinued assessment products click here.
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Short Employment Tests®
Use the Short Employment Tests® for selecting candidates for administrative, banking, customer service and cashier positions. Unfortunately, this product has been discontinued. For alternatives to this and other discontinued assessment products click here.
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Station Employee Applicant Inventory™
The SEAI assessment can help build a staff who understands the importance of customer service and enjoys creating a positive atmosphere. Assesses honesty/drug avoidance/cooperation/safety/contentiousness/tenure and more. Unfortunately, we no longer offer this product. For alternatives to this and other discontinued assessment products click here.
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Technical Support Representative Test
The Technical Support Representative Test identifies people who are solution-oriented, capable of asking questions to build an understanding of complex information, and who can explain things clearly.
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Telemarketing Test
The Telemarketing Test identifies people with sales, customer service, telephone and communication skills for all call centre roles.
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