Specific Job Area Tests
Showing all 23 results
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Account Manager – Short Form
The Account Manager test helps you hire leaders with the communication, project coordination and management skills they need to handle client accounts effectively. – We’re sorry, this test has been discontinued, updated, and replaced with the Sales Professional 7.0.
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Account Manager (Sales) Test
$45.00The Account Manager (Sales) identifies candidates with the skills required to provide excellent customer service and client account management.
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Basic Skills Test (BST®)
Use the Basic Skills Test (BST®) to assess 15 skills including vocabulary, problem solving, language, reading, computation for identifying fundamental reasoning, numerical, perceptual abilities of applicants for clerical, administrative and customer service roles.
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Contact Center – eChat Support Agent – Short Form
Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat. – We’re sorry, this test has been discontinued.
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Contact Center Agent
Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
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Contact Center Manager – Short Form
Hire the right person with the Contact Center Manager for mid to upper-level contact center managerial positions like team leader or supervisor. – We’re sorry. This test has been discontinued and replaced with the Manager 7.0
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CORE20™ Tests
$10.00 – $16.00CORE20™ Tests – are a set of four individually sold assessments for Clerical, Management, Personality and Sales-Customer Service
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Customer Service Career Battery
$94.00The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.
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Customer Service With Sales – Short Form
$67.00Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.
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eChat Support Agent
The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. – We’re sorry, this test has been discontinued. See our Customer Service category for alternatives.
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Field Sales Test I
$51.00Use the Field Sales Test I to identify candidates who have drive, initiative, charm and customer service skills, a desire to make money, go the extra mile.
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Gaming Associate Solution
The Gaming Associate Solution tests entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money. – We’re sorry, the Gaming Associate has been discontinued and replaced with the Manager 7.0.
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Guest Services Solution
The Guest Services Solution assesses entry to mid-level highly customer service focused positions in the hospitality industry with few to no sales components. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0.
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Insurance Customer Service Test
$51.00Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.
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Professional Career Battery
$94.00The Professional Career Battery helps accelerate and improve hiring by quickly identifying individuals who possess the profile critical for professional success in today’s demanding environment.
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Restaurant Server Test
$18.00Use the Restaurant Server Test to assess your candidates for conscientiousness, extroversion, drive and customer service skills.
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Retail Store Sales – Commission Based
$59.00Use the Retail Store Sales – Commission Based Test to assess sales candidates who have retail skills and the persuasiveness, money-motivation, customer service attitude, and willingness to go the extra mile to produce solid results.
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Retail Store Sales Associate – Non-Commission Based
$34.00Use the Retail Store Sales – Non-Commission Based Test to assess sales candidates who have retail skills and the persuasiveness, money-motivation, customer service attitude, and willingness to go the extra mile to produce solid results.
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Sales Representative Solution
Use the Sales Representative Solution test to assess sales candidates who proactively sell products to customers, develop relationships and are paid on performance. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution.
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Sales Support Specialist Solution
Use the Sales Support Specialist Solution to assess entry to mid-level sales support positions in which employees work primarily under the guidance of an account manager. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales Solution.
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Short Employment Tests®
Use the Short Employment Tests® for selecting candidates for administrative, banking, customer service and cashier positions.
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Technical Support Representative Test
$51.00The Technical Support Representative Test identifies people who are solution-oriented, capable of asking questions to build an understanding of complex information, and who can explain things clearly.
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Telemarketing Test
$51.00The Telemarketing Test identifies people with sales, customer service, telephone and communication skills for all call centre roles.
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