Specific Job Area Tests
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Account Manager – Short Form
The Account Manager test helps you hire leaders with the communication, project coordination and management skills they need to handle client accounts effectively. – We’re sorry, this test has been discontinued, updated, and replaced with the Sales Professional 7.0.
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Account Manager (Sales) Test
$45.00The Account Manager (Sales) identifies candidates with the skills required to provide excellent customer service and client account management.
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Agency Manager Solution
Use the Agency Manager Solution for assessing candidates for mid-level and front line sales management positions. – We’re sorry, this test has been discontinued, updated, and replaced with the Manager 7.0.
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At Home Agent Test
Use the At Home Agent for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment. – We’re sorry, the At Home Agent With Sales has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
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At Home Agent With Sales
Use the At Home Agent With Sales for job candidates applying to entry-level positions where the main focus of the job is both customer service and sales and is performed in a remote work environment. – We’re sorry, the At Home Agent has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
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Automotive Sales Test
Use the Automotive Sales Test to test for automotive knowledge and customer service skills in automotive sales candidates.
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Bank Collections Agent – Short Form
Use the Bank Collections Agent – Short Form to screen candidates for skills like tact, problem solving and account monitoring for entry-level collections in inbound or outbound call center environments in a financial setting.
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Banking Services Representative Test
$50.00Use the Banking Services Representative Test to assess friendliness, cross-selling and customer service skills in applicants for all banking service roles.
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Barista Test
The Barista Test measures outstanding customer and can-do service attitude and flair for flavour (including cinnamon!) in applicants for coffee shop service roles.
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Basic Skills Test (BST®)
Use the Basic Skills Test (BST®) to assess 15 skills including vocabulary, problem solving, language, reading, computation for identifying fundamental reasoning, numerical, perceptual abilities of applicants for clerical, administrative and customer service roles.
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Becoming A Customer Service Star
The Becoming A Customer Service Star helps individuals learn ways to improve their performance in five critical service areas.
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Behavioral Interviewing (U.S.)
Screen experienced human resources professionals and hiring managers for knowledge of basic concepts utilized in behavioral interviewing with this effective tool.
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Business Analyst Skills Evaluation
Screens candidates for roles where interpretation, translating business problems to logic, systems analysis and procedures analysis skills are necessary with the Business Analyst Skills Evaluation.
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Business Concepts (U.S.)
Use the Business Concepts (U.S.) assess general business fundamentals & practices skills in applicants for Financial Management and Planning, General Business, HR, Marketing roles.
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Business Process Reengineering
Use the The Business Process Reengineering test to screen candidates for successful implementation of business processes skills and a vast array of related skills.
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Business Retention Agent
Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis for problem solving, phone etiquette and data entry skills. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
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Call Center Customer Service Representative Test
$80.00Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.
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Call Center Skills Test
The Call Center Skills Test screens candidates for call center and telemarketing roles where phone etiquette attention to detail, math and professionalism are necessary.
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Categorization Ability Aptitude Test
$22.00Use the Categorization Ability Aptitude Test to screen candidates for the ability to read quickly, compare sets of information accurately, and make simple decisions.
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Change Management (U.S.)
$25.00Use the Change Management to test for knowledge of large-scale change in organizations and skills like analysis, management and planning.
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Chiropractic Assistant Test
Use the Chiropractic Assistant Test to screen for customer oriented abilities, office skills, empathy, efficiency, handling insurance and medical records.
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Claims/Customer Service Representative
The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued, updated, and replaced with the Customer Service Phone Solution.
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Claims/Customer Service Representative (Insurance)
Use the Claims/Customer Service Representative (Insurance) to screen entry-level insurance positions that involve lots of phone interaction with customers, taking orders, solving problems, and stress tolerance. – We’re sorry, this test will soon be discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
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Comprehensive Personality Profile
The Comprehensive Personality Profile screens for roles such as customer service, telemarketing, and sales. Match personalities to position requirements.
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Contact Center – Sales Agent – Short Form
Hire the right person with the Contact Center – Sales Agent for entry-level call center positions like Call Center Sales Representative, and Sales Agent.
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Contact Center – eChat Support Agent – Short Form
Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat. – We’re sorry, this test has been discontinued.
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Contact Center Agent
Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
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Contact Center Agent – Advanced – Short Form
Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution – Click Here
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Contact Center Business Retention Agent – Short Form
The Contact Center Business Retention Agent is for screening job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis.
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Contact Center Collections Agent – Short Form
Hire the right person with the Contact Center Collections Agent for entry-level call center overdue accounts collection positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
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Contact Center Manager – Short Form
Hire the right person with the Contact Center Manager for mid to upper-level contact center managerial positions like team leader or supervisor. – We’re sorry. This test has been discontinued and replaced with the Manager 7.0
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Contact Center Simulations
The four different Contact Center Simulations provide an opportunity for candidates to interact with simulated customers in a contact center environment. They include:
- Customer Service Phone Simulation
- Customer Service Phone Solution
- Sales & Service Phone Simulation
- Sales & Service Phone Solution
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Contact Center Team Lead-Coach – Short Form
Use the Contact Center Team Lead-Coach for screening the management potential of entry-level managers who supervise hourly employees. – We’re sorry, this test has been discontinued and replaced with the Supervisor 7.0.
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Contact Center Technical Support Agent – Short Form
Use the Contact Center Technical Support Agent for screening entry-level technical support customer service positions, data entry, problem solving and more. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
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Contact Center Virtual Scenario
Use the Contact Center Virtual Scenario for screening entry-level call bilingual center employees for roles such as Customer Service Representative.
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Coping Inventory for Stressful Situations
Use the Coping Inventory for Stressful Situations to assess clients for coping skills focused on Distraction and Social Diversion. This is a B-Level Product available only to those with specific pre-qualifications.
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CORE20™ Tests
$10.00 – $16.00CORE20™ Tests – are a set of four individually sold assessments for Clerical, Management, Personality and Sales-Customer Service
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Count Out The Money
$37.00Use the Count Out The Money test to screen a candidate’s money handling ability for all retail and cashier roles where speed/accuracy and basic math is needed.
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Credit and Collections Specialist Test
Use the Credit and Collections Specialist Test to screen for savvy, persistent, assertive collections specialists who make sure that payments get made.
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CRM Concepts
Use the CRM Concepts to screen experienced processional candidates for knowledge of Customer Relationship Management (CRM) systems.
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Customer Care Simulation
$37.00Use the Customer Care Simulation to assess speed and accuracy at listening and entering information in call centre environments.
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Customer Complaint Situation
The Customer Complaint Situation™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
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Customer Effort Contact Center Agent Series
$67.00Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.
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Customer Relations & Interpersonal Skills
Use the Customer Relations & Interpersonal Skills to screen for excellent customer service skills that can be applied to almost any field.– We’re sorry, this test has been discontinued. See our Customer Service category for alternatives.
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Customer Service 5.5
$67.00Use the Customer Service 5.5 for screening candidates for entry-level customer service roles where a great deal of time is spent on the phone with customers
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Customer Service Aptitude Profile
$45.00Use the Customer Service Aptitude Profile to identify candidates for customer service roles who are motivated and likely to follow through.
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Customer Service Aptitude Test
Use the Customer Service Aptitude Test to evaluate candidates’ abilities in the critical areas of customer care skills,including teamwork, reliability, helping disposition, drive to achieve, teamwork, punctuality and pride in the quality of work. – We’re sorry, this test has been discontinued. See our Customer Service category for alternatives.
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Customer Service Career Battery
$94.00The Customer Service Career Battery identified individuals who possess the profile critical to success in today’s customer service environment.
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Customer Service Manager Test
Use the the Customer Service Manager Test to identify candidates with the leadership qualities to create a customer oriented culture
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Customer Service Phone Simulation/Solution
The Customer Service Phone Simulation or Solution is for contact center roles that involve sales or sales related behaviors such as recommending products or services and retaining customers. We’re sorry, This test has been discontinued and replaced with the Contact Center Simulations tests – Click Here
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Customer Service Profile – 3rd Revision
$80.00Use the Customer Service Profile to identify candidates with the necessary skills and traits to be a good customer service representative.
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Customer Service Representative for High Security Positions
$22.00Use the Customer Service Representative for High Security Positions to identify honest hard working dependable customer service applicants.
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Customer Service Representative I Test
$26.00Use the Customer Service Representative I to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative II as well.
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Customer Service Representative II Test
$51.00Use the Customer Service Representative II to identify cooperative, high-achieving, ethical candidates for customer service roles. See the Customer Service Representative I as well.
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Customer Service Skills Profile
$43.50Use the Customer Service Skills Profile Online to identify warm helpful trusting customer service employees for all customer service roles.
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Customer Service Skills Test
Use the Customer Service Skills Test to assess basic skills and customer service aptitude for all customer service roles in any organization.
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Customer Service With Sales – Short Form
$67.00Use the Customer Service With Sales test to identify candidates with high service, support and selling skills required for entry-level customer positions.
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Dental Assistant/Hygienist
Use the Dental Assistant/Hygienist test to identify candidates who are customer-oriented and empathetic in dental and healthcare roles.
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eChat Support Agent
The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. – We’re sorry, this test has been discontinued. See our Customer Service category for alternatives.
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Entry Level Customer Service
$34.00The Entry Level Customer Service assesses a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job.
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Entry Level Customer Service (Retail & Contact Centre)
$34.00The Entry Level Customer Service (Retail & Contact Centre) is for entry level positions in which employees interact with customers by providing information or carrying out customer requests related to an organization’s products or services.
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Entry Level Hotel Front Desk
The Entry Level Hotel Front Desk Solution is for entry-level customer service positions in the hospitality industry. – We’re sorry, this tool has been discontinued. Please see the Guest Service Team 7.0 as an alternative.
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Entry Level Sales Solution
$34.00The Entry Level Sales Solution is for entry-level positions in which employees proactively sell products or services to customers and have their compensation and/or performance based on sales revenue.
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Envisioning a Culture for Quality
The Envisioning a Culture for Quality™ is an interactive team exercise that raises awareness of behaviors that contribute to high-quality service while building participants’ consensus decision-making skills.
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Event Sales Manager Solution
The Event Sales Manager Solution is for assessing candidates for management level positions in the hospitality industry.
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Field Sales Test I
$51.00Use the Field Sales Test I to identify candidates who have drive, initiative, charm and customer service skills, a desire to make money, go the extra mile.
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Field Sales Test II
$66.00Use the Field Sales Test II to identify candidates who have drive, initiative, charm and customer service skills, a desire to make money, go the extra mile.
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Financial Services Representative Solution
The Financial Services Representative solution is for senior-level professional positions in the insurance industry that sell life insurance to businesses and individuals on behalf of insurance companies. – We’re sorry, this test has been discontinued, updated, and replaced with the Entry Level Sales.
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Gaming Associate Solution
The Gaming Associate Solution tests entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money. – We’re sorry, the Gaming Associate has been discontinued and replaced with the Manager 7.0.
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Guest Service Team 7.0
$34.00The Guest Service Team 7.0 is designed for team-oriented entry-level positions that involve a high degree of interaction with customers.
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Guest Services Solution
The Guest Services Solution assesses entry to mid-level highly customer service focused positions in the hospitality industry with few to no sales components. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0.
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Healthcare Billing and Collections Agent
The Healthcare Billing and Collections Agent Test assesses entry-level collections positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
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Healthcare Call Center Agent
The Healthcare Call Center Agent solution is for entry-level positions in an inbound healthcare call center environment. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
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Hospitality Retail Associate Solution
The Hospitality Retail Associate Solution is for customer centered entry-level positions that may or may not include a sales component. – We’re sorry, this test has been discontinued and replaced with the Guest Service Team 7.0 – Click here
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Human Resources
$16.00The Human Resources Test assesses the candidate’s measures the knowledge and understanding of the basic concepts of human resources management.
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Human Resources Concepts (US)
$37.00The Human Resources Concepts (US) Test assesses the candidate’s knowledge of the core areas of Human Resources. Designed for human resource professionals and experienced managers.
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Human Resources Manager Test
$66.00Use the Human Resources Manager Test to identify candidates who have top leadership qualities, great ethics and efficiency.
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Human Resources Recruiter Test
$66.00Use the Human Resources Recruiter Test to identify hard working, team players who can communicate, persuade and promote your company well.
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Human Resources Specialist Test
$66.00Use the Human Resources Specialist Test to identify candidates who can communicate, cooperate, lead, be reliable and represent your company positively.
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Industrial and Equipment Sales Test
Use the Industrial and Equipment Sales Test and identify candidates who have strong sales skills and technical knowledge.
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Inside Commission Sales Test
$51.00Ensure that your inside sales candidates have what it takes to pursue business, build customer relationships, can close sales and provide great service with the Inside Commission Sales Test.
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Insurance Agent Solution
The Insurance Agent Solution tests mid-level professional positions in the insurance industry that sell property, casualty, automotive, or other types of insurance. – We’re sorry, this test has been discontinued, updated, and replaced with the Sales Professional 7.0, Professional 8.0, or Manager 8.0.
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Insurance Customer Service Test
$51.00Use the Insurance Customer Service Test to ensure that candidates can learn, like dealing with customers, handle complexity and make sales.
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Insurance Sales Manager
The Sales Manager solution is for entry- to mid-level management positions that involve supervising employees working in an insurance organization and have a substantial portion of their job performance based on sales
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Interpersonal Skills Test
The Interpersonal Skills Test assess candidates on their interpersonal, customer service and teamwork skills as well as their workflow management abilities.
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Interviewing and Hiring Concepts Test
The Interviewing and Hiring Concepts Test is designed to measure candidate knowledge of the interviewing and hiring process.
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Kenexa Call Center Tests
The Kenexa Call Center Tests are designed to test a candidate’s skills or personality. These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.
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Kenexa Skills Assessments – List
The Kenexa Skills Assessments are designed to test a candidate’s skills or personality. These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.
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Luxury Products Sales Test
Use the Luxury Products Sales Test to assess candidates for strong sales skills, empathy, sensitivity, persuasiveness and money-motivation.
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Manufacturing Industrial/Technical Sales Rep
$55.00The Manufacturing Industrial/Technical Sales Rep assess critical thinking and personal work style competencies for whether an applicant is likely to perform well in a sales role.
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Market Analyst Test
Use the Market Analyst Test to identify candidates who can study mass amounts of data to create predictions, reports, and perform comprehensive analysis.
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Marketing Manager Test
Use the Marketing Manager Test to identify candidates with leadership and interpersonal skills who is results-oriented and productive.
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Marketing Specialist Test
$25.00Use the Marketing Specialist Test to identify candidates who can multi-task, are detail oriented, follow rules, achieve high customer satisfaction and are ethical.
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Negotiation Aptitude Profile
$34.00The NAP will assess whether a person has a knack for deal-making in the business world.
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Occupational Personality Questionnaire
The Occupational Personality Questionnaire measures how aspects of an individual’s behavioural style will affect his or her performance at work.
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Occupational: Customer Service
$42.00Use the Occupational: Customer Service to measure speed and accuracy, verbal, and numerical abilities and work style for service roles.
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OPAC® Software Skills Tests
The OPAC® Software Skills Tests offer an array of over 50 exams to measure critical knowledge, skills and abilities necessary for success in the high-stress office environment.
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Pharmaceutical Sales Test
Use the Pharmaceutical Sales Test to screen applicants for drive, determination, ambition, medical office knowledge and more.
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Phone Banker Test
The Phone Banker Test assesses learning potential, dependability, persistence and planfulness, sales focus, customer focus. – We’re sorry, this test has been discontinued and replaced with the Sales & Service Phone Solution – Click Here
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