Dealing With Conflict – Leader’s Guide
The Dealing With Conflict – Leader’s Guide is a comprehensive training and assessment framework designed to help organizations identify employees’ conflict-solving approaches and resolve internal friction. Taking under an hour to administer via online or paper formats, this dual-language tool identifies five distinct conflict-handling styles. Rather than just assigning a score, it provides internal instructors with five structured training modules—including PowerPoint slides—to transition employees from basic conflict awareness into concrete behavioral improvements like trust building, anger management, and collaborative negotiation.
About this Test
Solve interpersonal and team friction problems using the Dealing With Conflict – Leader’s Guide to identify five conflict-handling styles and help your employees overcome workplace conflicts. Also see the:
- Dealing With Conflict 360
- Dealing With Conflict Leader’s Guide
- Dealing With Conflict Participant Coursebook
- Dealing with Conflict Video & Leaders Guide
- Dealing with Conflict Trainer’s Kit
The flexible Dealing With Conflict – Leader’s Guide enables a trainer to lead a workshop on conflict resolution styles by facilitating and interpreting the Dealing with Conflict instrument. Training can range from 2 hours to a full day according to your needs. There are individual modules on exploring conflict, understanding your style, which style to use, improving your conflict management, and advanced techniques for competition and collaboration.
What It’s Best Used For
- Resolving Interpersonal and Team Friction: Identifying deeply rooted tension points within an existing workforce to build a more harmonious, cooperative corporate environment.
- Facilitating Corporate Workshops: Equipping HR managers and corporate trainers with a plug-and-play instructional guide to run customized training sessions ranging from two hours to a full day.
- Diagnosing Conflict-Handling Styles: Helping employees complete and score their personal assessment to actively reflect on their default operational responses under stress.
- Raising Workplace “Conflict IQ”: Developing deep-seated behavioral intelligence competencies by breaking down how internal factors like raw emotion, knowledge, and creativity affect daily arguments.
- Teaching Strategic De-escalation: Providing team leaders with diagnostic tools to evaluate fluid workplace disputes and select the absolute best management style to handle them.
- Advanced Collaboration Training: Running high-level skill-building exercises focused on complex trust-building, sharp listening strategies, and collaborative negotiations.
The Instructors Guide includes power point slides for each of 5 training modules and there is a companion participant booklet also available.
Five separate modules include:
Module 1: Exploring Conflict…sets the stage for completing the questionnaire and improving skills by introducing the sources and costs of conflict.
Module 2: Understanding Your Style…guides participants through completing and scoring the assessment and thinking about their scores.
Module 3: Which Style You Should Use?…discusses how to diagnose a conflict and use the optimal conflict management style.
Module 4: How Raise Your Conflict IQ…provides a framework for developing the components of conflict intelligence including factors like emotion, knowledge, extroversion and creativity.
Module 5: Advanced Techniques for Competition and Collaboration…contains a series of advanced skill building activities covering topics like building trust, collaboration in negotiating, listening strategies, anger management and creativity.
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Additional information
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