Dealing With Conflict Instrument

Solve interpersonal and team friction problems using the Dealing With Conflict instrument to identify five conflict-handling styles and help your employees overcome workplace conflicts.    Also see the:

• Dealing With Conflict 360
• Dealing With Conflict Leader’s Guide
• Dealing With Conflict Participant Coursebook
• Dealing with Conflict Video & Leaders Guide
• Dealing with Conflict Trainer’s Kit

Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, negotiation is a difficult endeavor – one that requires considerable skill and thought. The normal negotiating behavior, as typically practiced in business and social contexts, does not generally produce high levels of satisfaction for either participant. The Dealing with Conflict Instrument will help change this by encouraging conflicting parties to shift to a more collaborative style in order to find and pursue shared interests, creating a win/win outcome.

What It’s Best Used For

• Promoting Win/Win Collaborations: Moving employees away from standard, adversarial negotiating habits and encouraging them to pursue shared team interests.
• Improving Style Flexibility: Helping professionals explore the specific traits of each conflict mode so they can consciously adapt their tone and behavior instead of relying on a single, rigid default style.
• Teaching Situational Analysis: Coaching staff on how to use “Conflict Situation Analysis” to systematically break down arguments and figure out the absolute best response for any given scenario.
• Guiding Professional Development: Providing clear direction on an individual’s structural communication blind spots so they know exactly which resolution habits need the most work.
• Self-Directed Remote Learning: Giving remote workers or newly promoted staff instant access to automated personal profiles that they can work through independently.

The Dealing with Conflict Instrument presents five conflict-handling styles. The five styles; accommodate, avoid, compromise, compete, and collaborate, encompass all the effective ways of dealing with conflict. By completing the Dealing with Conflict Instrument-Self, participants will learn about their own natural style tendencies, while the information gathered from the DCI 360-Degree Feedback set will give them insight into how they are perceived by others when resolving conflicts. The combined results of these assessments indicate which styles of conflict resolution need the most improvement.

Participants will explore the characteristics of each conflict-handling style which will help them develop greater style flexibility. In order to decide which style is best in a given situation, they will learn to dissect situations, using Conflict Situation Analysis.

The Dealing With Conflict Instrument Is Now Online

Your company can administer the test online and results are scored automatically. Respondents get instant access (at Administrator option) to their individually tailored report of results that includes important conflict skill building exercises.

Also available in French/Spanish (paper versions).

Also see:

• Dealing With Conflict 360
• Dealing With Conflict Leader’s Guide
• Dealing With Conflict Participant Coursebook
• Dealing with Conflict Video & Leaders Guide
• Dealing with Conflict Trainer’s Kit