Communication Skills Assessment

Use the Communication Skills Assessment – 2nd Revision to assess your candidates or employees for effective listening and communication skills.

Purpose

Communication Skills Assessment – 2nd Revision will assess whether a person is able to communicate and listen effectively.

What It’s Best Used For

This profile is best utilized during corporate coaching, internal promotion reviews, team-building interventions, or facilitated workshops to expose staff to essential, growth-oriented communication habits. It is highly recommended for sales representatives, customer service personnel, consultants, and managers.

• Measuring 7 Core Competencies: It breaks down daily interactions across seven vital communication dimensions: Empathizing, Receiving the Message, Clarifying, Understanding, Reading Non-Verbal Clues, Giving and Receiving Feedback, and Transmitting Your Message.
• Delivering Actionable 10/10 Reports: Rather than dense charts, the immediate online report delivers a “10/10” summary ranking the user’s top ten strengths and top ten development needs.
• Providing Embedded Coaching Tips: To make structural changes easy, the feedback report embeds developmental gaps directly into planning templates, matching low scores with on-the-job best practices.
• Supporting Workshop Facilitation: Trainers can leverage a companion Facilitator’s Guide—featuring lecture primers, timing frameworks, experiential exercises, and 84 coaching sets—to lead smooth half-day workshops.

The unproctored platform offers unlimited rater invitations in the 360 format, writes all items as positive behavioral statements accessible to non-native speakers, and is fully legal for use in Canada.

Application

• Pre-employment
• Professional development
• Team building
• Leadership development
• Sales and customer service training

Scales

• Insightfulness
• Verbal Expression
• Assertiveness
• Listening Skills
• Emotional Management

No. of questions: 38
Question type: Self-report
Estimated completion time: 10 minutes
Shorter versions of assessment: N/A
Recommended age level: 18+
Qualification Level: Class A
Compliance: APA standards; EEOC standards (gender, age, disability)
Validation Information:
Sample Size: 22,721
Cronbach’s Alpha: 0.91

Features

Benchmarks: (general population and 30 industries)
Interview Questions: Available
Group Comparisons: Available

Communication Skills Assessment Report Includes

• Summary
• Introduction
• Graphs
• Detailed narrative interpretation
• Strengths and Limitations
• Advice

Factors and Scales

Overall Score plus 5 scales:

• Insightfulness: Ability to read others and understand things from their point of view.
• Verbal Expression: Ability to deliver a clear and concise message.
• Assertiveness: Willingness to express differing opinions and to stand up for oneself.
• Listening Skills: Understanding of the rules of “listening etiquette” and the ability to actively attend to others.
• Emotional Management: Ability and willingness to deal with one’s own, as well as other people’s, emotions.