Unfortunately, we no longer offer this product. 

Please see our Retail category for alternatives.

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Use the RRA to ensure that your retail applicants have the customer service, sales and service skills you need.  Before you invest the time and money to train a new employee, test your applicants for things like:

• Customer Service Aptitude
• Customer Service Attitude
• Sales Responsibility
• Service Knowledge

This test provides the answers you need to make informed hiring and promotion decisions.

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Developed for the National Retail Federation, the Retail Readiness Assessment is the first test to accurately identify people who have the skills and aptitudes that are essential for success in retail environments. The test is easy to administer and the results can be in your hands in minutes. The test can be used to screen new job applicants or to assess the skills of your current staff. The comprehensive report includes a profile of the person and identifies an individual’s strengths and weaknesses.

The Retail Readiness Assessment measures:

Customer Service Aptitude
Assesses the individual’s ability to understand and deal with situations commonly encountered in customer service situations.

Customer Service Attitude
Assesses how friendly, outgoing and helpful individuals are likely to be when dealing with customers.

Sales Aptitude
Assesses the individual’s sales drive and their ability to suggest complementary items when assisting customers.

Sales Responsibility
Assesses the extent to which individuals feel responsible for and in control of their sales performance and chances for advancement.

Service Knowledge
Assesses the individual’s understanding of effective service practices and basic common sense in dealing with customers.

Accuracy
This scale determines whether the applicant could read and understand the test and its concepts.

Candidness
The Candidness Scale identifies applicants who tried to fake their responses or completed the inventory in what they thought was a socially desirable manner. Low scores indicate a tendency to exaggerate positive qualities and minimize negative traits.

This assessment was originally a part of the Science Research Associates (SRA), assessment lineup, a subsidy of IBM. The ownership then changed as follows over the years and became London House, then Reid London House, then Pearson Reid London House, then Vangent, then General Dynamics IT, and finally Fifth Theory.

This, and other related assessments, went off market around 2018 and is no longer being published or available for purchase.