The Host test is designed for entry level positions in the hospitality industry, focusing on work ethic and customer service.  Before you invest the time and money to train a new employee, test your applicants for skills like:

• Customer Focus
• Professionalism
• Conscientiousness

This test provides the answers you need to make informed hiring and promotion decisions.

Want more information about this test?  Get it now.  Please REQUEST MORE INFO and we’ll reply promptly.

Not the perfect fit?  No problem.  We have many similar tests to choose from.  See alternatives in the HOSPITALITY category section of our site.

The Host test is designed for entry level positions in the hospitality industry. Sample tasks include managing wait lists and showing guests to their tables. The solution is focused on work ethic and customer focus. Potential job titles that use this solution are: Host/Hostess and Greeter.

Job Level: Entry-level
Job Family: Hospitality Suite
Average Testing Time (minutes): 30 minutes
Maximum Number of Questions: 180 questions (148 questions on average)
Number of Sittings: One
Designed for Remote Testing: Yes

Host Test Knowledge, Skills, Abilities, and Competencies Measured

Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.

Service Professionalism: This is a measure of the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Conscientiousness: This measures the tendency to be aware of and follow company policies and procedures, including: working in an organized manner, returning from meals and breaks on time, and working when coworkers are not working.

Drive For Success: This component measures the tendency to set and accomplish challenging goals, to believe in one’s own ability to get the job done, and to assert one’s influence to drive others towards a common goal. This trait is characterized by working hard, demonstrating optimism in the face of adversity, and negotiating effectively with others to accomplish goals.

Composure: This component measures the tendency of one’s ability to think clearly and objectively during times of stress or intense pressure. This trait is often described as “grace under fire” and is further characterized by operating under a positive outlook despite criticism, worries, and guilt.