Communication Skills Assessment

Use the Communication Skills Assessment – 2nd Revision to assess your candidates or employees for effective listening and communication skills.

Purpose

Communication Skills Assessment – 2nd Revision will assess whether a person is able to communicate and listen effectively.

What It’s Best Used For

• Pre-Employment Candidate Screening: Vetting incoming job seekers to ensure their interactive defaults match your corporate needs.
• Professional Development Coaching: Helping existing staff uncover interpersonal blind spots to adapt their communication styles.
• Corporate Team Building: Maximizing operational synergy and collaborative dialogue within established departments.
• Leadership & Management Tracking: Evaluating management potential by measuring a prospective supervisor’s emotional management and diplomacy thresholds.
• Sales & Frontline Training: Refining customer-centric soft skills for consultants, account reps, and customer service teams.
• Auditing 5 Interpersonal Scales: Quantifying an individual’s raw capability in insightfulness, verbal expression, assertiveness, listening etiquette, and emotional self-control.

It is fully legal for use in Canada.

Application

• Pre-employment
• Professional development
• Team building
• Leadership development
• Sales and customer service training

Scales

• Insightfulness
• Verbal Expression
• Assertiveness
• Listening Skills
• Emotional Management

No. of questions: 38
Question type: Self-report
Estimated completion time: 10 minutes
Shorter versions of assessment: N/A
Recommended age level: 18+
Qualification Level: Class A
Compliance: APA standards; EEOC standards (gender, age, disability)
Validation Information:
Sample Size: 22,721
Cronbach’s Alpha: 0.91

Features

Benchmarks: (general population and 30 industries)
Interview Questions: Available
Group Comparisons: Available

Communication Skills Assessment Report Includes

• Summary
• Introduction
• Graphs
• Detailed narrative interpretation
• Strengths and Limitations
• Advice

Factors and Scales

Overall Score plus 5 scales:

• Insightfulness: Ability to read others and understand things from their point of view.
• Verbal Expression: Ability to deliver a clear and concise message.
• Assertiveness: Willingness to express differing opinions and to stand up for oneself.
• Listening Skills: Understanding of the rules of “listening etiquette” and the ability to actively attend to others.
• Emotional Management: Ability and willingness to deal with one’s own, as well as other people’s, emotions.