Ensure that you hire account managers with the skills required to provide excellent customer service and client account management using the Account Manager (Sales) test.  Before you invest time and money to train a new employee, test your applicants for:

• Detail Orientation
• Pressure Tolerance
• Mental Agility
• Coordination Skills
• Team Skills

This test provides the answers you need to make informed hiring and promotion decisions.

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Not the perfect fit?  No problem.  We have many similar tests to choose from.  See alternatives in the CUSTOMER SERVICE and SALES category sections of our site.

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Purpose: This assessment helps you identify people who are comfortable working with customers either face-to-face or on the phone, capable of handling a lot of detailed tasks, who can stay calm under pressure, find answers to problems by figuring out things out on their own, work in a team-oriented atmosphere, coordinate with various people / departments in your company to solve customer needs, and put forth a lot of effort to deal with multiple demands.

Who Is It For: Customer Service/Account Managers

About the Test: This test consists of two parts (1) a 145 question personality inventory, (2) a 44 item test of general cognitive aptitude with about equal number questions for verbal reasoning, numerical reasoning, and abstract reasoning. It probably takes about 60-90 minutes to complete it although this will vary from person to person because it is untimed.

What the Report Gives You: Graphical display of scores, narrative interpretation of aptitude results, list of strengths and developmental concerns, and suggested interview questions.

Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.

The Account Manager (Sales) Test Evaluates: