Front Office Management

NO LONGER OFFERED – Oct 2025

Ensure that your candidates have the skills you need with the Front Office Management multi-choice test that measures the knowledge of front office operations.   Before you invest the time and money to train a new employee, test your applicants for skills like:

• Basics of front office management
• Hotel Organization
• Reservations
• Room selling techniques
• Tariff structure

This test provides the answers you need to make informed hiring and promotion decisions.

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The multi-choice Front Office Management test measures the knowledge of front office operations. Relevant Job Roles include: Receptionist and Information Clerk, HR Coordinator,Front Desk Associate, Guest Service Representative.

Language: US English
Max Number of Questions: 18
Approximate Completion Time: 7 minutes
Allowed Time: 15 minutes
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Multiple Choice
Job Family: Clerical/Hospitality
Scores Reported: Overall Score, Front Office Organization, Front Office Operations, Front Office Accounting

Front Office Management Test Knowledge, Skills, Abilities And Competencies Measured

The following areas are covered:

• Basics of front office management
• Hotel organization
• Tariff structure
• Introduction to guest cycle
• Guest handling and special requests
• Reservations
• Guest safety and security
• Room selling techniques
• Accounting fundamentals
• Planning and evaluation