CRM Concepts
The CRM Concepts test is an online pre-employment assessment designed to screen experienced professional candidates for their strategic knowledge of Customer Relationship Management (CRM) systems and methodologies. Taking approximately 23 minutes to complete in a single sitting, this 30-question test utilizes Computer Adaptive Testing (CAT) technology to dynamically adjust the difficulty to the test-taker’s level for greater accuracy and shorter testing times. Rather than focusing on a single software brand, it measures a candidate’s high-level proficiency across the entire CRM lifecycle, from initial planning and management buy-in to development, implementation, and enterprise-wide deployment.
About this Test
Hire the right person with the CRM Concepts to screen candidates for knowledge of Customer Relationship Management (CRM) systems.
The CRM Concepts test measures knowledge of Customer Relationship Management (CRM) systems and methodology. Designed for the experienced CRM professional, this test includes the following topics: Business Integration, Deploy, Development, Enterprise Wide Solution, Implementation, Management Buy-In, Planning, and Program Management.
What It’s Best Used For
- Hiring High-Level HR and Systems Managers: Vetting incoming applicants or current employees who will oversee extensive software projects and strategic corporate planning.
- Evaluating CRM Implementation Readiness: Assessing a candidate’s knowledge of change management, training protocols, and proof-of-concept testing before launching a new database.
- Vetting Program and Risk Management Capability: Screening professionals on their ability to handle project documentation, status reporting, and technical risk mitigation.
- Measuring Strategic Planning Skills: Grading an applicant’s competency in requirements analysis, impact analysis, budgeting, and aligning a CRM system with the company’s broader sales strategy.
- Securing Executive Buy-In and Process Alignment: Identifying candidates who understand how to build organizational accountability, pitch software value to stakeholders, and synchronize corporate strategies across the entire infrastructure.
Job Family/Title: HR Professionals/Managers
Time Allowed (minutes): 3 Minutes Per Question
Maximum Number of Questions: 30
Approximate Completion Time: 23 Minutes
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Computer Adaptive Testing (CAT) technology dynamically adjusts the test to the level of the test taker resulting in shorter test times, increased accuracy and enhanced security.
Category: Essential Skills (Business Skills)
Test Topics
Business Integration
• Budgeting
• Reporting
• Sales
Deploy
• Metrics
• Resources
• Scalability
Development
• Customization
• Systems Requirements
• Web-Based
Enterprise Wide Solution
• Infrastructure
• Program Repository
• Synchronized Process and Strategy
Implementation
• Change Management
• Proof of Concept
• Test
• Train
Management Buy-In
• Accountability
• Organizational Analysis
• Process Improvement
Planning
• History of CRM
• Impact Analysis
• Requirements Analysis
• Sales Strategy
Program Management
• Documentation
• Risk Management
• Status Reporting
Additional information
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| Legal in Canada? |
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