Kenexa Call Center Tests

The Kenexa Call Center Tests are a comprehensive suite of online pre-employment and promotional assessments designed to evaluate a candidate’s practical skills, communication habits, and behavioral fit for telemarketing and customer support environments. Rather than a single exam, this platform functions as a large library of standalone modules—many of which feature integrated audio simulations to test active listening skills in real time. Delivered completely online, these tests measure situational problem-solving, rapid data entry, and verbal etiquette to ensure candidates can efficiently manage high-volume customer queues.

Click here to see all of the Kenexa Skills Assessment categories.

What They’re Best Used For

• Evaluating active listening and retention: Using audio-based subtests to measure how accurately a rep listens to caller descriptions, retains detail under pressure, and captures complex information.
• Assessing service scenarios and etiquette: Navigating situational call scripts to grade a candidate’s phone diplomacy, conflict de-escalation skills, and standard telephone manners.
• Verifying rapid multitasking data entry: Measuring simultaneous typing speed and alphanumeric accuracy through live simulated headset dictation models.
• Screening specialized sales and collection paths: Vetting specific skill competencies for consumer debt collections, inbound sales pitching, and proactive customer retention campaigns.
• Testing basic math and technical support capabilities: Ensuring candidates possess the logical reasoning and basic calculation skills required to troubleshoot technology or compute client billing credits.
• Vetting bilingual and multilingual talent: Measuring spoken or structural fluency between language pairs, notably including French Canadian, Spanish, German, and Portuguese variants.
• Screening emergency response workers: Utilizing a specialized baseline module explicitly engineered to filter and select candidates for high-stress call center emergency services operator roles.

The Kenexa Call Center Tests include the following titles:

• AUS-NZ Call Centre Customer Service Survey
• AUS-NZ Call Centre Environment
• AUS-NZ Call Centre Environment [Audio]
• AUS-NZ Call Centre Inbound Sales Skills
• AUS-NZ Call Centre Outbound Sales Skills
• AUS-NZ Call Centre World Geography
• Call Center 911 Operators
• Call Center Advanced Spelling [Audio]
• Call Center Basic Spelling
• Call Center Basic Spelling [Audio]
• Call Center Consumer Collections
• Call Center Customer Service Scenarios
• Call Center Customer Service Scenarios [Audio]
• Call Center Customer Service Survey
• Call Center Data Entry
• Call Center Data Entry [Audio]
• Call Center Environment
• Call Center Environment [Audio]
• Call Center German-English Bilingual
• Call Center German-English Bilingual [Audio]
• Call Center Inbound Sales Skills
• Call Center Italian-English Bilingual
• Call Center Italian-English Bilingual [Audio]
• Call Center Listening Skills
• Call Center Listening Skills [Audio]
• Call Center Math
• Call Center Outbound Sales Skills
• Call Center Portuguese-English Bilingual
• Call Center Portuguese-English Bilingual [Audio]
• Call Center Retention
• Call Center Retention [Audio]
• Call Center Spanish-English Bilingual
• Call Center Spanish-English Bilingual [Audio]
• Call Center Technical Support
• Call Center Technical Support [Audio]
• Call Center Telephone Etiquette
• Call Center U.S. Cities Spelling [Audio]
• Call Center U.S. Geographical Locations
• Call Center U.S. State Abbreviations [Audio]
• Call Center World Geography
• Call Centre French Canadian-English Bilingual
• Call Centre French Canadian-English Bilingual [Audio]
• Canadian Call Centre Data Entry
• Canadian Call Centre Data Entry [Audio]
• French Canadian Call Centre Customer Service Survey
• French Canadian Call Centre Data Entry [Audio]
• French Canadian Call Centre Listening Skills
• French Canadian Call Centre Listening Skills [Audio]
• French Canadian Call Centre Telephone Etiquette
• German Call Center Data Entry
• German Call Center Data Entry [Audio]
• German Call Center Listening Skills
• German Call Center Listening Skills [Audio]
• Portuguese Call Center Data Entry [Audio]
• Portuguese Call Center Listening Skills [Audio]
• Spanish Call Center Customer Service Scenarios [Audio]
• Spanish Call Center Customer Service Survey
• Spanish Call Center Listening Skills [Audio]
• Spanish Call Center Telephone Etiquette
• U.K. Call Centre Customer Service Survey
• U.K. Call Centre Data Entry [Audio]
• U.K. Call Centre Inbound Sales Skills
• U.K. Call Centre Maths
• U.K. Call Centre Outbound Sales Skills
• U.K. Call Centre Telephone Etiquette
• U.K. Call Centre Towns Spelling [Audio]
• U.K. Call Centre World Geography