Articles About Tests & Testing
Also see our library of General HR Articles in the About Us section, as well as our Articles about Surveys & Surveying.
How to Deal with Customers
How to hire and train employees to be responsive to customer needs.
How To Identify Problem Employees Before You Hire Them
What to look for in a job candidate before you offer them a job.
How To Prevent Burnout
Burnout in the workplace and what to do about it.
How to Prevent Employee Theft
The following is a true story. Only the names have been changed to protect the guilty and the organization that hired them. Some time ago, a retailer hired a sales clerk. This company knew that employee theft was a problem; they had attended an anti-theft conference...
Is Your Sales Force Performing Effectively?
How to assess the skills of your sales force.
It Takes All Kinds
Personality and personality testing in the workplace.
Managing Conflicts Effectively
Workplace conflict management and how to do it well.
People Cause More Problems than Anybody
How to manage problem employees.
Prospective Hires Put To The Test
Why testing job candidates can save you time and big bucks.
Six Ways To Lose Customers
Why consistently good customer service is critical in today’s business environment.
Testing For Integrity
Are your job candidates honest? How do you know and how can you find out?
Tests For Pre-Screening Entry-Level Employees
Pre-screening of entry-level job applicants, how to do it and why you should.
The Trick To Finding Employees Who Fit
How to accurately assess employee candidates for job-fit.
What’s your Biggest Problem?
If you didn’t know, it’s probably some of the people already working for you!
Why Training Is The Key To Effective Supervision
Supervisors are some of the most important, if not the most important people in any company. They alone are the keys to getting the best from people, getting products out the door, maintaining quality control, motivating the workforce, and a host of other jobs that...
Validity Definitions & Descriptions
Information describing the various types of validity used in testing.
Net Retailers Sink Resources Into Customer Service
Addressing online customer service issues.
Personality Testing in Employment
Thelen Reid & Priest LLP is a national law firm that provides the full range of corporate, transactional, counseling and litigation services. Founded in 1998, Thelen Reid & Priest was a law firm headquartered in San Francisco, California. The firm is merged...
Preparing the Next Generation
What every employer should know about their youngest job applicants and consider when hiring them.
Survey Shows Employee Theft is a Stable Trend in Foodservice Industry
Employee counter-productivity remains prevalent in the restaurant industry, and entry-level restaurant and fast food employees admitted stealing an average of $114 annually in cash and merchandise from their employers, according to a recent survey conducted by NCS and...
The Reliability and Validity of Honesty Testing
Why honesty tests work and what you should know about these tests before you use one.
Three Secrets To Wealth And Success
A University of Waterloo study on the effectiveness of surveying and how to do it well.
Understanding Honesty
What every employer should know about honesty testing.
Warring Egos, Toxic Individuals, Feeble Leadership
A Study of Conflict In The Canadian Workplace – The most common causes of conflict are warring egos and personality clashes (86%), poor leadership (73%), lack of honesty (67%), stress (64%), and clashing values (59%). Our study demonstrates that conflict has negative causes and negative outcomes. It is apparent that conflict is not easy to handle. Yet when properly managed, conflict can lead to improved personal relationships and better organizational performance. If organizations invest in conflict management training, leaders can harness conflict’s creative energy.
And Now For Something Completely Different
How about a nice change of occupation?
Bad Bosses Make You Sick
How poor management damages your employees’ health and costs you big bucks.
Big Ego, Big Office
Narcissism Pays Well, But It Can Be Detrimental, Too
1 In 6 First-Year University Students Won’t Make The Grade
How to keep your child from flunking out in college or university
US Supreme Court Rules On New Haven CT Fire Department’s Use of Pre-Screening Test
Legal implications for employers uring pre-screening tests when hiring.
Use Employee Assessments to Hire the Right Person For the Job
Using assessments to make good hiring decisions
The Recruitment Process That Succeeds
How to use testing to screen applicants and establish internal scoring benchmarks.