Healthcare Support Associate

Unfortunately, this product has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.

For alternatives to this and other discontinued assessment products click here.

Ensure that your candidates have the skills you need with the Healthcare Support Associate.  It assesses entry-level healthcare roles that do not require the employee to interact with patients.   Before you invest the time and money to train a new employee, test your applicants for skills like:

• Following Instructions
• Professionalism
• Assertiveness
• Motivation

This test provides the answers you need to make informed hiring and promotion decisions.

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Not the perfect fit?  No problem.  We have many similar tests to choose from.  See alternatives in the HEALTHCARE and GENERAL PRE-SCREENING category sections of our site.

The Healthcare Support Associate test is for entry-level positions in a healthcare environment that do not require the employee to interact with patients. Sample tasks for this job include, but are not limited to: preparing food for patients, washing hospital linens, and cleaning the healthcare facility. Potential job titles that use this solution are: Janitors, Food Preparation Workers, and Laundry Associates.

Job Levels: Entry Level
Localizations Available: US English, UK English
Max Number of Questions: 170
Approximate Completion Time: 30 minutes
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Simulation, Multiple Choice, Multiple Choice – Adaptive

Healthcare Support Associate – Knowledge, Skills, Abilities and Competencies Measured

Professional Potential: Measures the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Following Instructions: This is a measure of the ability to follow detailed instructions and select the appropriate course of action. This component is characterized by the ability to understand a set of rules and choose the correct response based on these rules.

Motivation: This component measures the tendency to set and accomplish challenging goals, while persisting in the face of significant obstacles. This trait is characterized by: working hard; taking satisfaction and pride in producing high quality work; and being competitive.

Assertiveness: This component measures the tendency of a person’s effectiveness in directing and influencing others. This trait is characterized by: persuading and negotiating effectively with others; influencing others’ decision-making; and coordinating others’ efforts to accomplish work.

Responsibility: This component measures the tendency of a person’s responsibility for his/her own actions and a commitment to performing assigned tasks. This trait is characterized by: reliability; proactive involvement in work; and a dedication to complete even the most mundane tasks.