La-Z-Boy has been a satisfied client of Creative Organizational Design (COD) for many years. It started with a training program and today, it involves candidate assessments. Why do we keep turning to COD? It’s because we want results and they deliver. Just as important are their people. They have become like family. We trust them. We count on them. The personnel of some organizations come on like a freight train at full throttle. You wish they would go away. It’s different with COD. They listen; they take time with their clients; they respond quickly. We like that. We know we are dealing with professionals. We recommend them. Would we use them again? You bet!

COD has probably the best follow-up and follow-through of any vendor I’ve worked with. They are always quick to get back to me and willing to take the time to talk things through with me i.e. they actually listen, understand my needs and then make a thoughtful suggestion as to how I might proceed. They don’t pester me and they’ve never made me feel pressured but have always made me feel that they actually care about helping me to improve my business. In short, I feel “looked after”. They are also very knowledgeable about their products which, for a newbie like me, was invaluable.

Habitat for Humanity Canada is a rapidly growing, national, non-profit charity. At an early stage of our development, Creative Organizational Design, through one of their workshops, helped Habitat gain a better understanding of organizational structure and corporate team work.

We have been using Creative Organizational Design’s services for the past several years. We regularly test all new hires using an instrument provided by them and have found that it assists us in obtaining employees who are more suited to our team-based operation.

We also have used their various counseling and testing services to help us deal with senior management issues and have benefited from the knowledgeable and objective points of view that they provide.

COD’s staff is available, usually on short notice, to help us augment our Human Resources Department.

David is a pleasure to work with. I’ve used his hiring tools for the past 2 years and I’ve found his Assessments to be deadly accurate!!!   So, if your applicant doesn’t score in the top 80%  you will be hiring a ‘C’ team member.  I just reconfirmed this by hiring a Team Member who I interviewed well and I liked her, so despite scoring in the 60% range I invited her to join my team. She worked for one month then quit. That month cost me $3,000 in per payroll, plus lost time of mine and my teams in training her.  Trust the test results and trust me, you will be amazed at the results.

David
Your customer service is beyond reproach. Thanks for all the time you have spent with us explaining all of the intricacies and nuances of the multitude of tests that you offer. You have really helped us focus in on what will help our company specifically, by walking us through all the different measurements on each of the tests and making sure we understand them clearly. The most valuable thing a person can give is their time and I really appreciate you going out of your way to make sure we understand all the material we purchase from you. Creative Organizational Design has proved to be an invaluable tool for us in helping us eliminate hiring mistakes. The job candidates may be able to fool our managers, but they can’t fool these tests. Because of you, we have already have saved an extraordinary amount of time, money, and headaches.

Creative Organizational Design has provided us with the testing products we’ve needed to update/upgrade our employment testing program administered for Human Resources. Individuals applying for positions in the food service, clerical or maintenance areas are required to undergo a full day of testing. The products that they have suggested have been very effective and have given managers key information in the hiring process. I appreciate the follow-up phone calls from COD asking if everything went well. I whole-heartedly recommend COD to university testing directors.

For the past three years we have been using an assessment provided by Creative Organizational Design. This has been an integral part of our pre-departure orientation and post-return review with students who spend the May session in Guatemala.

I have been impressed with the validity of the survey, but even more, I have been pleasantly surprised by the prompt attention we have received by COD to our inquiry for purchasing addition copies. In less than 24 hours I had a response to my inquiry. All of my questions were answered. When we placed the order, we had it within 3 days even though the order crossed an international border. Follow-up e-mails to see if we had received the shipment and our satisfaction with the service tell me that COD is truly client-centered.

We strive to create a workplace that motivates, develops and rewards employees to achieve success. Our employees are the cornerstone of our depth and our success. Their feedback regarding the degree of satisfaction and what they value is important to us. In the spring of 2008, GJ Cahill & Company Limited in partnership with Creative Organizational Design conducted an Employee Satisfaction Survey. Creative Organizational Design provided professional personalized service with in-depth analysis resulting in positive constructive feedback that enabled us to introduce further positive changes within our organization. We place high value on using Creative Organizational Design and will continue do so on a yearly basis.

We have been using the services of Creative Organizational Design to assist us with various aspects of our business for several years. Most recently, we have been using an employee testing system that helps us evaluate possible new employees by looking at significant behavioral indicators such as honesty, customer relations, and work values. This is very important to us as our business is rental apartments, and it is vital that all our employees are people-oriented. We are very satisfied with the ease in which the applicant can complete the testing. As well, the staff at Creative Organizational Design has the results available to us within 24 hours. This is very much appreciated as time is of the essence when it comes to finalizing a new hire. The results have been amazingly accurate and we have saved ourselves possible future problems on more than one occasion. We would not hesitate to recommend this firm or the employee testing program to anyone who needs this type of service.

As a university assistant professor involved in research, Creative Organizational Design was extremely helpful throughout the process of obtaining standardized psychological instruments. The representative stayed in touch with me, even through delays of the university Institutional Review Board approval and bureaucratic challenges with the billing. The representative responded quickly to phone calls and emails, handled obstacles with ease, and delivered the product when I needed it. I will definitely use them again.

Working with the many assessments available from Creative Organizational Design, my experience has been very favourable.

In this challenging market, optimization of time, resources and money are critical when making a hiring decision.  Each and every hire is an important one.  David provides excellent advice from the many assessments available. The feedback from the assessment leads to the hiring manager gaining insights which are unbiased and improves the quality of the hiring decision.

Recruitment is costly and these assessments have assisted us with making a better hiring decisions, reducing turnover and increasing efficiency.

Debbie Ormsby – Chief Operating Officer

We started using the C.O.D. pre-employment assessments in 2004 and from that time we have seen a significant, almost complete 100% drop in candidates showing positive for drug tests once they were considered for employment. This is just one reason that we feel C.O.D. testing tools have helped us in our employment practices. We have expanded the use of the assessment materials to other locations within our organization and they are realizing similar results. We have most recently moved from the booklet assessments to their online products which is more cost effective in today’s economic climate. I have recommended C.O.D.’s products to other organizations as well.

We have been using Creative Organizational Design’s services for the past several years. Their staff was very responsive once we made contact. They took the time to listen to our needs and helped us come up with a series of tests that meets the various skilled jobs in our factory. As a result, our Human Resources Department has been able to place employees better through the skills tests they recommended. C.O.D. continues to contact us periodically to see if our needs have changed or if they can be of other assistance. We would recommend C.O.D. to anyone for their testing needs.

COD is one of the best Employee Assessment and Survey Services that we have used in recent years. We have been extremely impressed with the complexity of the tests as well as the diversity of the tests available. The tests are extremely comprehensive yet practical in nature. We have used COD’s tools to assist us in our senior management recruitment and selection process and succession planning initiatives. The results have proven to be of tremendous value in helping us build meaningful and comprehensive developmental plans for future organization leaders. We now have the confidence to make difficult decisions about how and where we direct the limited resources for employee development and training. We also appreciate all of the hands-on support that we received from David Towler. The employees who have participated told us the results were easy to understand and found that the information provided them with new insights into their own capabilities and developmental needs. We plan to continue utilizing the tools that COD has available and have no hesitation recommending COD to other organizations.

COD’s personalized service and in-depth analysis of our results provided us with solid insight into our employees and their thoughts about our Company. COD’s professionalism and quick turn-around time are just two of the reasons we will work with them again in the future.