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Dealing With Conflict – Participant Coursebook

The Dealing With Conflict – Participant Coursebook is an interactive, 53-page training workbook and assessment tool designed to help employees discover their conflict-solving styles and resolve workplace friction. Taking less than an hour to complete, this tri-lingual resource guides users through the core assessment to identify five primary conflict-handling styles. Filled with exercise worksheets and skill-building activities, it works seamlessly alongside a guided corporate workshop or as a targeted self-study guide to translate behavioral insights into practical communication skills.
Dealing with Conflict – Video & Leaders Guide

The Dealing with Conflict – Video & Leader’s Guide is a multimedia training and assessment tool designed to teach employees how to handle workplace friction productively and manage interpersonal disagreements. Taking under an hour to administer alongside online or paper testing formats, this tri-lingual program features a 22-minute video that uses realistic, emotionally charged business scenarios to illustrate five core conflict resolution styles (Accommodate, Avoid, Compromise, Compete, and Collaborate). The integrated facilitator material makes it easy for corporate trainers to ground abstract behavioral theories in visual examples, helping staff build healthier everyday working relationships.
Dealing With Conflict – 360

The Dealing With Conflict – 360 is a multi-rater assessment tool designed to help current employees identify their personal conflict-solving approaches and resolve workplace friction by gathering anonymous feedback from peers. Taking less than an hour to complete via online or paper formats, this tri-lingual assessment allows an individual to gather feedback from up to six other people to see how their conflict style is truly perceived by the team. By matching the user’s self-assessment directly against external peer scores, the multi-rater report builds a comprehensive picture of an employee’s situational communication blind spots and highlights the specific conflict resolution styles that need the most development.
Dealing With Conflict Instrument

The Dealing With Conflict Instrument (DCI) is a quick, under-an-hour assessment designed to help current employees identify their natural responses to workplace friction and build healthier team relationships. Available in online or paper formats across English, French, and Spanish, this test maps out an individual’s tendencies across five core conflict-handling styles: accommodate, avoid, compromise, compete, and collaborate. The online version scores results automatically to generate an immediate, individually tailored feedback report packed with practical skill-building exercises.

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Online or Paper

Dealing With Conflict – Participant Coursebook

Dealing with Conflict – Video & Leaders Guide

Dealing With Conflict – 360

Dealing With Conflict Instrument

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