Articles
The articles below form a library of useful information for business professionals.
How to Deal with Customers
How to hire and train employees to be responsive to customer needs.
How To Identify Problem Employees Before You Hire Them
What to look for in a job candidate before you offer them a job.
How To Prevent Burnout
Burnout in the workplace and what to do about it.
How to Prevent Employee Theft
The following is a true story. Only the names have been changed to protect the guilty and the organization that hired them. Some time ago, a retailer hired a sales clerk. This company knew that employee theft was a problem; they had attended an anti-theft conference...
Is Your Sales Force Performing Effectively?
How to assess the skills of your sales force.
It Takes All Kinds
Personality and personality testing in the workplace.
Managing Conflicts Effectively
Workplace conflict management and how to do it well.
People Cause More Problems than Anybody
How to manage problem employees.
Prospective Hires Put To The Test
Why testing job candidates can save you time and big bucks.
Six Ways To Lose Customers
Why consistently good customer service is critical in today’s business environment.
Testing For Integrity
Are your job candidates honest? How do you know and how can you find out?
Tests For Pre-Screening Entry-Level Employees
Pre-screening of entry-level job applicants, how to do it and why you should.
The Trick To Finding Employees Who Fit
How to accurately assess employee candidates for job-fit.
What’s your Biggest Problem?
If you didn’t know, it’s probably some of the people already working for you!
Validity Definitions & Descriptions
Information describing the various types of validity used in testing.
Personality Testing in Employment
Thelen Reid & Priest LLP is a national law firm that provides the full range of corporate, transactional, counseling and litigation services. 40 West 57th Street New York, New York 10019 Tel: (212) 603-2000 Fax: (212) 603-2001 http://www.thelenreid.com INTRODUCTION...
Preparing the Next Generation
What every employer should know about their youngest job applicants and consider when hiring them.
The Reliability and Validity of Honesty Testing
Why honesty tests work and what you should know about these tests before you use one.
Understanding Honesty
What every employer should know about honesty testing.
Warring Egos, Toxic Individuals, Feeble Leadership
A Study of Conflict In The Canadian Workplace
Big Ego, Big Office
Narcissism Pays Well, But It Can Be Detrimental, Too
1 in 6 first-year university students won’t make the grade
How to keep your child from flunking out in college or university
US Supreme Court Rules On New Haven, CT Fire Department’s Use of Pre-Screening Test
Legal implications for employers uring pre-screening tests when hiring.
Use Employee Assessments to Hire the Right Person For the Job
Using assessments to make good hiring decisions
The Recruitment Process That Succeeds
How to use testing to screen applicants and establish internal scoring benchmarks.
People Are More Important Than Pizzas
How to avoid legal action and how NOT to treat your employees.
Always Busy But Still Behind?
How to manage your time effectively.
An Open Door Swings Both Ways
Why effective and open communication is important
Consider The Cost Before Speaking Your Mind
The cost of being a whistle-blower and how to address ethics in the workplace.
Coping with Change
How to cope with changes in the workplace.
Coping with Job Stress
How to cope with stress at work
Coping with Management Stress
Coping with stress as a manager.
Coping With The Mid Life Crisis
How to deal with with your mid-life crisis.
Creative Problem Solving
How to solve problems creatively in the workplace.
Develop The People Factor In Productivity
How to motivate people and be more productive.
Don’t Be a Know-It-All Manager
How to be a better manager by using common sense and a little popular psychology.
Employees & Profits: How to Increase the Bottom Line
How to treat your employees well and reap big benefits.
Ethical Employment in an Uneasy Economy
No matter how bad an economy is (or when it takes a down turn) ethics are always important to observe in business.
Hot Opportunities In Franchising
A look at how entering franchising brings success to many people.
How HR Managers Can Help People Cope With Job Stress
Advise on how to manage workplace stress more effectively.