Hire the right person with the Customer Service Representative for High Security Positions and identify honest, hard working, dependable customer service candidates.   Before you invest the time and money to train a new employee, test your applicants for skills like:

• Customer Service
• Leadership
• Motivation
• Ethics
• Conscientiousness

This test provides the answers you need to make informed hiring and promotion decisions.

Want more information about this test?  Get it now.  Please REQUEST MORE INFO and we’ll reply promptly.

Not the perfect fit?  No problem.  We have many similar tests to choose from.  See alternatives in the CUSTOMER SERVICE category section of our site.

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Purpose: The Customer Service Representative for High Security Positions will help you identify the person will demonstrate good job performance, i.e., easy to get along with, good with customers, dependable and hard working, plus they have the type of personality that makes them more resistant to opportunities for theft or fraud.

About the Test: This test battery has a 103 question untimed personality inventory. This test will probably take most people about 30 minutes to complete although it will vary from person to person because it is untimed.

What the Report Gives You: Graphical display of scores.  Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.

Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for your workforce or establish company-specific scoring.

Validity Information: Available upon request.

Undesirable Behaviors

• Argumentative
• Fails to live up to promises
• Not service minded
• Overreacts to stress, gets upset easily
• Has a number of high risk personality factors that increase chance of theft
• Does the minimum

Test Content Measures

• Agreeableness
• Contentious
• Customer Service Orientation
• Emotional Resilience
• Potential Fraud / Theft
• Work Drive

Desirable Behaviors

• Easy to get along with, amiable,
• Dependable, reliable
• Enjoys serving people
• Calm, level-headed,handles stress well
• Resistant to opportunities for theft
• Willing to go the extra mile

 

Customer Service Representative for High Security Positions Evaluates: