Articles
The articles below form a library of useful information for business professionals.
Unfair Firings Can Be Costly
How to fairly terminate employees without incurring lawsuits.
Why Does Everyone Want To Be An Entrepreneur?
Be successful! Get rich! Run your own business! These and other clarion calls to financial independence, power and success have been around for a long time. But have you noticed that they are more frequent now? Are you, too, finding them more attractive and enticing?...
Why Safety Professionals Should Start Getting Personal
What do the following situations have in common? Here is a hint: all of these people are employed. 1. Henry has just had another fight with his wife Veronica. They haven't been getting along very well for some time now and this morning is no different than any other...
Working At Home: The Shape Of Work To Come
How to work from home.
Top 5 Mistakes Employers Make That Can Cost You Big Bucks
(In Employee Morale, Wasted Time, Lost Income, Lawsuits or Unemployment Claims)
10 Rules for the Customer Century
How to better engage your customers
An Amway By Any Other Name
A Look At Multi-Level Markeing (MLM)
Canadian Companies Challenged by Shrinking Labour Pool
The falling birth rate and the impending retirement of the baby boomer generation present a challenge to Canadian companies. According to a recent survey from Deloitte, "Canadian organizations are less prepared to address labour force issues than their global...
Customer Service Will Make or Break Ecommerce Sites
The importance of good customer service in today’s businesses
For a Personal Touch, Some Sites Add Real People
Treating customers like human beings by using…human beings!
How to Ruin Your Web Business in Five Easy Steps
5 mistakes to avoid when in business.
If Cash Is King, Rewards Are Queen
If cash is king, rewards are queen - and everyone knows who rules the castle. Companies looking to drive long-term performance through incentives will find a much higher return on investment using rewards than with cash. This is not to discount the importance of...
Workforce Crisis: How to Beat the Coming Shortage of Skills and Talent
Preparing For the Coming Shortage of Skills and Talent
The Role of Retail In The Internet Age
A discussion of changes in consumer habits and the Internet’s impact on this.
Why Service Sucks
Poor customer service and what to do about it.
Buggy-Whip Thinkers Beware
Keep pace with the times if you want to keep your business alive and prospering.
Add Online Surveys To Your Site
Surveys are an excellent way to better understand your customers’ needs.
Analyse Your Survey Results
How to manage your employee survey and what to do with the results
Craft Effective Survey Questions
How to create a better survey by writing effective questionnaires.
Engage Your Customers With On Line Surveys
How to improve your business and obtain valuable customer information through surveying.
Find Out What’s Wrong Before You Fix It
How to survey employees/customers to learn where to improve your business.
How to Improve Survey Response Rates
How to increase the response rates on your employee or customer surveys.
If You Sit On A Powder Keg – Don’t Smoke
Ignorance is not bliss – how to avoid major problems in your business.
Introduce Your Survey Effectively
How to conduct effective surveys
Set Your Web Survey Goals
How to manage the survey process to obtain the right and most effective information through focused questionnaires.
Should You Design Your Own Survey or Hire Out?
The benefits of 3rd party survey providers over doing the work in-house.
Want To Know What Your Customers Want? Just Ask!
Your customers are dying to tell you how to make your business or products more attractive to them – all you need to do is ask them.
Write-In-The-Answer Survey Questions: Powerful But Problematic
How to use verbatim responses to obtain valuable information from your surveys.
Writing Online Survey Questions That Work
Advise on how to craft superior suvey questionnaires.
The Best Advice Is Always Free!
Beat The Competition By Surveying Your Customers