Articles
The articles below form a library of useful information for business professionals.
If Cash Is King, Rewards Are Queen
If cash is king, rewards are queen - and everyone knows who rules the castle. Companies looking to drive long-term performance through incentives will find a much higher return on investment us¬ing rewards than with cash. This is not to discount the im¬portance of...
Workforce Crisis: How to Beat the Coming Shortage of Skills and Talent
Preparing For the Coming Shortage of Skills and Talent
Net Retailers Sink Resources Into Customer Service
Addressing online customer service issues.
The Role of Retail In The Internet Age
A discussion of changes in consumer habits and the Internet’s impact on this.
Why Service Sucks
Poor customer service and what to do about it.
And Now For Something Completely Different
How about a nice change of occupation?
Bad Bosses Make You Sick
How poor management damages your employees’ health and costs you big bucks.
Buggy-Whip Thinkers Beware
Keep pace with the times if you want to keep your business alive and prospering.
Add Online Surveys To Your Site
Surveys are an excellent way to better understand your customers’ needs.
Analyse Your Survey Results
How to manage your employee survey and what to do with the results
Craft Effective Survey Questions
How to create a better survey by writing effective questionnaires.
Engage Your Customers With On Line Surveys
How to improve your business and obtain valuable customer information through surveying.
Find Out What’s Wrong Before You Fix It
How to survey employees/customers to learn where to improve your business.
How to Improve Survey Response Rates
How to increase the response rates on your employee or customer surveys.
If You Sit On A Powder Keg – Don’t Smoke
Ignorance is not bliss – how to avoid major problems in your business.
Introduce Your Survey Effectively
How to conduct effective surveys
Set Your Web Survey Goals
How to manage the survey process to obtain the right and most effective information through focused questionnaires.
Should You Design Your Own Survey or Hire Out?
The benefits of 3rd party survey providers over doing the work in-house.
Want To Know What Your Customers Want? Just Ask!
Your customers are dying to tell you how to make your business or products more attractive to them – all you need to do is ask them.
Write-In-The-Answer Survey Questions: Powerful But Problematic
How to use verbatim responses to obtain valuable information from your surveys.
Writing Online Survey Questions That Work
Advise on how to craft superior suvey questionnaires.
The Best Advice Is Always Free!
Beat The Competition By Surveying Your Customers
Survey Shows Employee Theft is a Stable Trend in Foodservice Industry
Employee counter-productivity remains prevalent in the restaurant industry, and entry-level restaurant and fast food employees admitted stealing an average of $114 annually in cash and merchandise from their employers, according to a recent survey conducted by NCS and...
Three Secrets To Wealth And Success
A University of Waterloo study on the effectiveness of surveying and how to do it well.