Addressing online customer service issues.
Net Retailers Sink Resources Into Customer Service
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General Business
The Role of Retail In The Internet Age
A discussion of changes in consumer habits and the Internet’s impact on this.
Why Service Sucks
Poor customer service and what to do about it.
And Now For Something Completely Different
How about a nice change of occupation?
Bad Bosses Make You Sick
How poor management damages your employees’ health and costs you big bucks.
Buggy-Whip Thinkers Beware
Keep pace with the times if you want to keep your business alive and prospering.
How To Be Surrounded By Self-Starters
Managing people to make your organization more effective and your employees more productive and happy.
Always Busy But Still Behind?
How to manage your time effectively.
An Open Door Swings Both Ways
Why effective and open communication is important
Consider The Cost Before Speaking Your Mind
The cost of being a whistle-blower and how to address ethics in the workplace.