Customer Service Aptitude Test

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Appropriate For New Applicants
Existing Employees
Comprehensiveness Intermediate
Administration Time - 30 min
Format mouse icon pencil icon
Scoring Options hand icon Internet icon
Language English
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Customer Service Aptitude Test

Evaluate sales and service skills with pre-employment testing

The Customer Service Aptitude employment screening test accurately predicts an applicant’s abilities in the critical areas of customer care by looking at a variety of indicators, including sociability, helping disposition, drive to achieve, teamwork, punctuality and pride in the quality of work.

This employment screening test is ideal for any position requiring service and/or sales ability.


• Service orientation
• Reliability
• Sales ability

Product Specifications:

• 60 questions; approx. 20 minutes to complete
• Online tests are loaded at the end of the next business day.

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