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The Clerical & Clerical with Customer Service Solution is designed for entry-level positions. The candidate answers job-related multiple-choice questions in the areas of personality, background, and judgment. This solution measures achievement orientation, dependability, conscientiousness, and retention.

The Clerical with Customer Service solution is for entry-level positions that interact with external or internal customers. Candidates answer multiple choice questions that measure customer focus, conscientiousness, retention, working with information, and perceptual speed and accuracy. The solution also measures achievement orientation, dependability and customer service potential.

Job Level: Entry-Level
Job Family: Clerical
Assessment & Report Localizations – US English
Average Testing Time (minutes): 40 minutes
Time Allowed (minutes): Untimed
Maximum Number of Questions: 193
Designed for Remote Testing: Yes
Question Format: Multiple Choice
Product Category: Pre-Packaged Job Solutions

Achievement Orientation: The Clerical & Clerical with Customer Service measures the potential for success in entry-level and customer service jobs. This scale measures self-esteem and developmental indicators of success in entry-level customer service jobs through questions regarding developmental influences, self-esteem, work history, and work-related values and attitudes.

Dependability: This measures the potential to be responsible and dependable on the job. This assessment measures dependability through background and experience questions. This measure indicates whether an individual is likely to follow through on assignments and commitments, come to work at the expected time, and stay focused on his/her tasks.

Conscientiousness: This measures the tendency to be aware of and follow company policies and procedures. This assessment includes questions about work-related attitudes and opinions about conscientiousness. Conscientiousness is characterized by: working in an organized manner, returning from meals and breaks on time, and working when co-workers are not working.

Retention: This measures the tendency to display commitment, cautiousness, responsibility, and respect for authority. It predicts the likelihood that entry-level candidates will stay on the job at least three months.

Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.