Teller With Sales – Short Form

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Appropriate For New Applicants
Existing Employees
Comprehensiveness Basic
Administration Time - 30 min
Format mouse icon
Scoring Options Internet icon
Language English
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The Teller solution with Sales is for entry-level financial institution teller positions. Sample tasks for this job would include, but are not limited to: balancing currency, coin and checks, cashing checks and paying out money, entering customer transactions into computers, and suggestive selling after a customer service interaction.

Job Level: Entry-level
Job Family/Title: Banking
Time Recommended: 35 minutes
Number of Questions: 176 items
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Multiple choice

Customer Focus
This is a measure of the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences; being patient; tolerating rude customers calmly; and searching for information or products for customers.

Achievement Orientation
This is a measure of the potential for success in entry level and customer service jobs. This scale measures self-esteem and developmental indicators of success in entry level customer service jobs through questions regarding developmental influences, self-esteem, work history, and work-related values and attitudes.

Learning Potential
This is a measure of the potential for success in jobs across industry type and functional area. Candidates' responses to questions regarding developmental influences, educational and work history, and related values and attitudes are compared with response profiles from successful employees. These items are significantly related to a traditional cognitive test of learning ability.

Professional Potential
This component measures the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.

Sales Focus
This is a measure of the tendency to suggest or show alternative solutions based on customer needs. This trait is characterized by: directing conversation toward a commitment/order/sale; showing confidence even after a hard refusal/rejection; and striving to close a transaction every time.

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