Telemarketing Skills Test

printer Printer Friendly Version

Appropriate For New Applicants
Existing Employees
Comprehensiveness Basic
Administration Time - 1 hr
Format mouse icon
Scoring Options Internet icon
Language English
Legal in Canada? Canada Flag icon.


To evaluate the abilities and aptitude required for a position as a Telemarketer.

General Description:

The Telemarketing Skills Test, from which a four-page report is provided to the client, is ideal for evaluating the potential of candidates who wish to work as telemarketers. It measures the following skills and abilities:

• general telemarketing concepts and knowledge
• the candidate's ability to use proper grammar and vocabulary
• various job-related telemarketing skills
• reading comprehension
• ability to handle various telemarketing situations
• ability to sort information, compare tabular data, attention to detail, and basic mathematical skills

Positions for which the test is appropriate

This test is used to pre-screen job applicants and in-house personnel in the following positions:

• Telemarketing Representative
• Non-technical Help Desk

Job criteria measured:

• telephone etiquette
• ability to respond professionally to clients on the telephone
• grammar
• vocabulary skills
• attention to detail
• reading comprehension
• basic math
• general telemarketing concepts
• ability to compare tabular data and sort information
• ability to handle objections over the phone

Test administration:

The test requires only clerical supervision to administer and takes 60 minutes to complete. Candidates should be given the tests in a relatively quiet environment. More than one candidate can be tested at one time.

© Walden Copyright Holdings Inc. 1990-2008

For more information or a quotation for this product, please contact us: We're happy to provide sample questions, reports, or validity information if available for most of the titles that are showcased on this site.

Please be aware that, due to international law or Copyright restrictions, it is not always possible to provide samples of questionnaires or information that may constitute intellectual property, trade secrets, or other proprietary information.