Primary Use – Selection
Assessment Type  – Mix of competency, personality, biodata
Job Level – Entry level Maintenance, Environmental Services, Security
Number of Items – 142
Estimated Time – 40 minutes (timed)
Administration Format – Proctored or Unproctored

The Support Service Career Battery (SSCB) helps accelerate and improve hiring by quickly identifying individuals who possess the profile critical to success in today’s fast moving and changing health care environment. The SSCB can be used as part of a process for hiring new employees in maintenance, facilities, and support positions in health care organizations or as a way to place current employees into new or existing roles.

The SSCB is a multi-format inventory designed for use in selecting employees for maintenance, facilities, and support positions – roles for which the SSCB has been successfully validated and deployed include (but are not limited to) Food and Dietary Services, Environmental and Custodial Services, Security, and Patient Transport. The SSCB incorporates three measurement categories:

• Making Effective Judgments and Decisions,
• Managing Self and Getting Along with Others, and
• Demonstrating Personal Competence.

The assessment has a maximum time limit of 60 minutes but typically takes 35 – 40 minutes.

The Support Services Career Battery is designed to quickly and efficiently identify the best candidates for maintenance, facilities, and support positions in your organization.

Applicable Job Titles:

• Food Services/Dietary
• Environmental or Custodial Services
• Security
• Patient Transports

Candidate Profile Reports are automatically generated and include the following sections:

• Band or Overall Score
• Performance Indicators
• Performance Outcomes
• Interview Questions
• Development Tips
• Verification Questions

It has a demonstrated history of prediction for the following work-relevant outcomes:

Performance Competencies

• Overall Performance
• Ability-related Performance
• Motivation-related Performance
• Interpersonal Performance

Interpersonal Competencies

• Building Patient Loyalty
• Building Strategic Working Relationships
• Collaboration
• Communication
• Patient focus

Ability-Related Competencies

• Applied Learning
• Decision Making
• Planning & Organizing

Employee Attitudes

• Engagement
• Intent to stay

Motivation-Related Competencies  

• Adaptability
• Initiating Action
• Managing Work
• Quality Orientation
• Safety Awareness
• Work Standards

“Bottom-Line” Outcome

• Contributing to Patient Satisfaction