Primary Use – Entry level non clinical care healthcare positions
Assessment Type  – Mix of competency, personality, biodata
Job Level – Entry
Job Type  – Medical Secretary, Front Desk Registrar, Transportation Attendant
Number of Items – 115
Estimated Time – 75 minutes (timed)
Administration Format – Unproctored

The Patient Service Career Battery (PSCB) helps accelerate and improve hiring by quickly identifying individuals who possess the profile critical to success in today’s fast moving and changing health care environment. The PSCB can be used as part of a process for hiring new employees in administrative and support positions in health care organizations or as a way to place current employees into new or existing roles.

The Patient Services Career Battery is designed to quickly and efficiently identify the best candidates for patient-facing positions such as account representatives and unit clerks for your health care organization.

It Assesses:

PROBLEM SOLVING: Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative
information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

COLLABORATION: Working cooperatively with others to help a team or work group achieve its goals.

USING TIME EFFECTIVELY: Effectively managing one’s time and resources to ensure that work is completed efficiently.

DEMONSTRATING PATIENT/CUSTOMER FOCUS: Ensuring that the internal or external patient/customer perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet patient/customers’ and own organization’s needs; promoting and operationalizing patient/customer service as a value.

MAINTAINING SAFETY AWARENESS: Taking responsibility for conditions that affect patients’, own, and others’ safety; identifying conditions that might cause health or safety hazards and taking action to remove those hazards.

DELIVERING HIGH QUALITY WORK: Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

HANDLING STRESS EFFECTIVELY: Maintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.

COMMUNICATING EFFECTIVELY: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.

TAKING INITIATIVE: Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive.

ENGAGEMENT READINESS: Demonstrating a willingness to commit to one’s work and to invest one’s time, talent, and best efforts in accomplishing organizational goals.

Common Job Titles:

• Medical Secretary
• Referral Coordinator
• Front Desk Registrar
• Claims Recovery Coordinator
• Bell Captain
• Cashier/Sales Associate
• Environmental Services
• Transportation Attendant

Candidate Profile Reports are automatically generated and include the following sections:

• Band or Overall Score
• Performance Indicators
• Performance Outcomes
• Interview Questions
• Development Tips
• Verification Questions