The Entry Level Customer Service assesses a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job.  Before you invest the time and money to train a new employee, test your applicants for skills like:

• Taking orders
• Interacting on the phone
• Solving product/service issues
• Irate customer

This test provides the answers you need to make informed decisions.

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Not the perfect fit?  No problem.  We have many similar tests to choose from.  See alternatives in the CUSTOMER SERVICE, GENERAL PRE-SCREENING, RETAIL, HOSPITALITY, BANKING, SALES and CALL CENTRE & TELEMARKETING category sections of our site.

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The Precise Fit Entry Level Customer Service Solution (General) is for a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job. This includes positions that require frequent interactions with customers, or positions where customer service is not central to the role but is still essential for successful performance on the job. Sample tasks for these jobs include but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; and responding positively to difficult or irate customers. Potential job titles that use this solution are: Office Clerks, Telemarketers, Physical Therapist Aides, Waiters and Waitresses, Maids and Housekeeping Cleaners, Cashiers, Retail Salespersons, Light Truck or Delivery Services Drivers

Job Level: Entry-level
Job Family/Title: General, Banking, Contact Center, Healthcare, Hospitality, Retail, Sales, Telecommunications
Localizations Available: Chinese Simplified, Danish, Dutch, English (USA), English International, Finnish, French, French (Canada), German, Italian, Latin American Spanish, Norwegian, Swedish
Time Recommended: 14 minutes
Question Format: Multiple choice

 

Entry Level Customer Service Scales

Customer Focus: This measures the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by apologizing sincerely for inconveniences, being patient, tolerating rude customers calmly, and searching for information or products for customers.

Learning Potential: This measures the potential to learn new information and solve problems. This competency is characterized by the ability to learn work-related tasks, policies, procedures, and to use information to form solutions to complex work situations.

Responsibility: This measures the tendency to be reliable and dependable. This trait is characterized by a willingness to behave in expected and agreed upon ways, following through on assignments and commitments, keeping promises, and accepting the consequences of one’s own actions.