The Entry Level Customer Service (Retail & Contact Centre) is for entry level positions in which employees interact with customers by providing information or carrying out customer requests related to an organization’s products or services.
The Entry Level Sales Solution is for entry-level positions in which employees proactively sell products or services to customers and have their compensation and/or performance based on sales revenue.
Use the Facilities Maintenance Technician to determine an individual’s general building maintenance, HVAC, plumbing and electrical skills.
The Keirsey Temperament Sorter®-II is designed to help people better understand themselves and others. COD does not offer this assessment.
The KOLB Learning Style Inventory 3.1 helps individuals and teams understand their learning styles and to work more effectively as a result.
Use the Leadership Styles and Climate Reference Card to provide users of the Leadership Styles Workbook assessment with a clear definition of each style and each climate dimension.
Use the Manager Competency Portfolio to your managers, those directly involved in executing strategy, managing performance and attracting and retaining talent, the feedback they need.
Use the Motivation Questionnaire to measure one’s motivation via achievement and competition, recognition and personal growth, interest and flexibility.
The Occupational Personality Questionnaire measures how aspects of an individual’s behavioural style will affect his or her performance at work.
The Organizational Effectiveness Inventory® provides valid, reliable, and usable “climate” data on the structures, systems, technologies, and skills/qualities that shape your culture and how they can be modified and developed to improve long-term effectiveness at the individual, group, and organizational levels.