Customer Effort Contact Center Agent Series
Use the 5 tests in the Customer Effort Contact Center Agent Series to screen entry level call centre customer service candidates for a variety of skills.
Kenexa Call Center Tests
The Kenexa Call Center Tests are designed to test a candidate’s skills or personality. These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.
Contact Center Simulations
The four different Contact Center Simulations provide an opportunity for candidates to interact with simulated customers in a contact center environment. They include:
- Customer Service Phone Simulation
- Customer Service Phone Solution
- Sales & Service Phone Simulation
- Sales & Service Phone Solution
Contact Center Virtual Scenario
Use the Contact Center Virtual Scenario for screening entry-level call bilingual center employees for roles such as Customer Service Representative.
Contact Center Agent
Hire the right person with the Contact Center Agent for screening entry-level call center customer service representatives. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
Healthcare Call Center Agent
The Healthcare Call Center Agent solution is for entry-level positions in an inbound healthcare call center environment. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
Contact Center Retention Predictor
Contact Center Retention Predictor – Assesses entry-level contact center candidates for tenure likelihood and attitudes that support job commitment. – We’re sorry, this test has been discontinued and replaced with the Business Retention Agent.
Contact Center – Service and Sales Agent – Short Form
For entry-level positions in a contact center environment focusing on customer service and sales. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
Contact Center Collections Agent – Short Form
Hire the right person with the Contact Center Collections Agent for entry-level call center overdue accounts collection positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
Contact Center Agent – Advanced – Short Form
Hire the right person with the Contact Center Agent – Advanced for screening experienced call center customer service positions. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution – Click Here
Contact Center Business Retention Agent – Short Form
The Contact Center Business Retention Agent is for screening job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis.
Contact Center Technical Support Agent – Short Form
Use the Contact Center Technical Support Agent for screening entry-level technical support customer service positions, data entry, problem solving and more. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
Customer Service Phone Simulation/Solution
The Customer Service Phone Simulation or Solution is for contact center roles that involve sales or sales related behaviors such as recommending products or services and retaining customers. We’re sorry, This test has been discontinued and replaced with the Contact Center Simulations tests – Click Here
Contact Center – Sales Agent – Short Form
Hire the right person with the Contact Center – Sales Agent for entry-level call center positions like Call Center Sales Representative, and Sales Agent.
Contact Center Manager – Short Form
Hire the right person with the Contact Center Manager for mid to upper-level contact center managerial positions like team leader or supervisor. – We’re sorry. This test has been discontinued and replaced with the Manager 7.0
Contact Center – eChat Support Agent – Short Form
Use the Contact Center – eChat Support Agent – Short Form for entry-level positions where the main focus is customer service via electronic chat. – We’re sorry, this test has been discontinued.
Service and Sales Agent
The Service and Sales Agent test is for entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
Sales & Service Phone Simulation/Solution
The Sales & Service Phone Simulation or Solution is for contact center roles that involve sales or sales related behaviors such as recommending products or services and retaining customers.
Business Retention Agent
Use the Business Retention Agent to screen job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis for problem solving, phone etiquette and data entry skills. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
Collections Agent – Short Form
Use the Collections Agent to screen candidates for entry-level call center collections positions where calling customers on overdue accounts is needed in an inbound or outbound call center environment. We’re sorry, This test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution – Click Here
SkillCheck® Assessments
The SkillCheck® Assessments cover the broadest range of clerical, software, call center, financial, healthcare, industrial, legal, and technical candidate competencies.
At Home Agent Test
Use the At Home Agent for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment. – We’re sorry, the At Home Agent With Sales has been discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
At Home Agent With Sales
Use the At Home Agent With Sales for job candidates applying to entry-level positions where the main focus of the job is both customer service and sales and is performed in a remote work environment. – We’re sorry, the At Home Agent has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
Call Center Skills Test
The Call Center Skills Test screens candidates for call center and telemarketing roles where phone etiquette attention to detail, math and professionalism are necessary.
Contact Center Team Lead-Coach – Short Form
Use the Contact Center Team Lead-Coach for screening the management potential of entry-level managers who supervise hourly employees. – We’re sorry, this test has been discontinued and replaced with the Supervisor 7.0.
eChat Support Agent
The eChat Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service via electronic chat. – We’re sorry, this test has been discontinued. See our Customer Service category for alternatives.
Claims/Customer Service Representative
The Claims/Customer Service Representative (formerly the Healthcare Insurance Claims/CSR Solution) is for entry-level customer service positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued, updated, and replaced with the Customer Service Phone Solution.
Healthcare Billing and Collections Agent
The Healthcare Billing and Collections Agent Test assesses entry-level collections positions in an inbound or outbound healthcare call center environment. – We’re sorry, this test has been discontinued and replaced with the Contact Center Simulations – Sales & Service Phone Solution.
Claims/Customer Service Representative (Insurance)
Use the Claims/Customer Service Representative (Insurance) to screen entry-level insurance positions that involve lots of phone interaction with customers, taking orders, solving problems, and stress tolerance. – We’re sorry, this test will soon be discontinued and replaced with the Contact Center Simulations – Customer Service Phone Solution.
Entry Level Customer Service (Retail & Contact Centre)
The Entry Level Customer Service (Retail & Contact Centre) is for entry level positions in which employees interact with customers by providing information or carrying out customer requests related to an organization’s products or services.
Call Center Customer Service Representative Test
Call Center Customer Service Representative – screens candidates for listening and communication skills, stress tolerance and assertiveness.
PeopleClues® Tests
The PeopleClues® Tests measure personality traits, cognitive abilities and attitudes for a wide range of jobs and skill sets.
Phone Banker Test
The Phone Banker Test assesses learning potential, dependability, persistence and planfulness, sales focus, customer focus. – We’re sorry, this test has been discontinued and replaced with the Sales & Service Phone Solution – Click Here
Customer Care Simulation
Use the Customer Care Simulation to assess speed and accuracy at listening and entering information in call centre environments.
Wiesen Test of Mechanical Aptitude™
Use the Wiesen Test of Mechanical Aptitude™ to assess the everyday concepts of movement, gravity/center of gravity, basic electricity/electronics, transfer of heat, basic physical properties.
Bank Collections Agent – Short Form
Use the Bank Collections Agent – Short Form to screen candidates for skills like tact, problem solving and account monitoring for entry-level collections in inbound or outbound call center environments in a financial setting.
Kenexa Skills Assessments – List
The Kenexa Skills Assessments are designed to test a candidate’s skills or personality. These tests can be used to analyze a candidate’s practical knowledge of something such as Microsoft Word or to examine personality traits.
Reservation Agent Solution
The Reservation Agent Solution is for customer centered entry-level positions within the hospitality industry. – We’re sorry, the Reservation Agent has been discontinued and replaced with the Entry Level Hotel Front Desk Associate.
Child Care Worker I
Use the Child Care Worker I to assess applicants for roles involving supervising children, like camp counsellors, babysitters, youth volunteers, Scout leaders, sunday school teachers and more.
Gordon Personal Profile Inventory
The Gordon Personal Profile Inventory helps you identify the degree to which your candidates possess the personality-based competencies necessary for success in a job.
Entry Level Customer Service
The Entry Level Customer Service assesses a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job.
Office Manager Test
Use the Office Manager Test to screen applicants for organizational and leadership skills, confidence, decision making and effort.
Versant – Spoken Language Test
The Versant – Spoken Language Test confirms the level of spoken language skills necessary to correctly assess a situation or understand a problem and give your customers a great experience.
Global Personality Inventory – Adaptive
A comprehensive assessment of work-relevant personality traits. – We’re sorry, this test has been discontinued. See our Personality category for alternatives.
Bank Operations Supervisor
Use the Bank Operations Supervisor to screen candidates for entry-level banking leadership positions in banks and financial roles. – We’re sorry, this test has been discontinued. Please see our Banking category for alternatives.
Attorney Test
Assess attorney candidates for aggression, detail-orientation, stability, optimism, and mental ability with the Attorney Test.
MultiCraft Diagnostic Test
Use the MultiCraft Diagnostic Test for selecting maintenance candidates with multi-craft knowledge in 16 areas.
Patient Care Supervisor Test
Use the Patient Care Supervisor Test to screen applicants for leadership and decision making skills, ethics and organizational skills.