Customer Service Representative for High Security Positions

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Appropriate For New Applicants
Existing Employees
Comprehensiveness Intermediate
Administration Time - 30 min
Format mouse icon
Scoring Options Internet icon
Language English
Legal in Canada? Canada Flag icon.

Purpose: It will help you identify the person will demonstrate good job performance, i.e., easy to get along with, good with customers, dependable and hard working, plus they have the type of
personality that makes them more resistant to opportunities for theft or fraud.

About the Test: This test battery has a 103 question untimed personality inventory. This test will probably take most people about 30 minutes to complete although it will vary from person to person
because it is untimed.

What the Report Gives You: Graphical display of scores.
Testing Process: Online testing provides immediate reporting. Proctoring is desirable but not required.

Options: Contact us to learn how we can customize the test content or the way information is presented in the report to meet your specifications. We can also help you validate an assessment for
your workforce or establish company-specific scoring.

Validity Information: Available upon request.

Undesirable Behaviors

• Argumentative,
• Fails to live up to promises
• Not service minded
• Overreacts to stress, gets upset easily
• Has a number of high risk personality factors that increase chance of theft
• Does the minimum

Test Content Measures

• Agreeableness
• Contentious
• Customer Service Orientation
• Emotional Resilience
• Potential Fraud / Theft
• Work Drive

Desirable Behaviors

• Easy to get along with, amiable,
• Dependable, reliable
• Enjoys serving people
• Calm, level-headed,handles stress well
• Resistant to opportunities for theft
• Willing to go the extra mile


For more information or a quotation for this product, please contact us: We're happy to provide sample questions, reports, or validity information if available for most of the titles that are showcased on this site.

Please be aware that, due to international law or Copyright restrictions, it is not always possible to provide samples of questionnaires or information that may constitute intellectual property, trade secrets, or other proprietary information.