The CRM Concepts test measures knowledge of Customer Relationship Management (CRM) systems and methodology. Designed for the experienced CRM professional, this test includes the following topics: Business Integration, Deploy, Development, Enterprise Wide Solution, Implementation, Management Buy-In, Planning, and Program Management.
Job Family/Title: HR Professionals/Managers
Time Allowed (minutes): 3 Minutes Per Question
Maximum Number of Questions: 30
Approximate Completion Time: 23 Minutes
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Computer Adaptive Testing (CAT) technology dynamically adjusts the test to the level of the test taker resulting in shorter test times, increased accuracy and enhanced security.
Category: Essential Skills (Business Skills)
• Systems Requirements
Enterprise Wide Solution
• Program Repository
• Synchronized Process and Strategy
• Change Management
• Proof of Concept
• Organizational Analysis
• Process Improvement
• History of CRM
• Impact Analysis
• Requirements Analysis
• Sales Strategy
• Risk Management
• Status Reporting
For more information or a quotation for this product, please contact us: We're happy to provide sample questions, reports, or validity information if available for most of the titles that are showcased on this site.
Please be aware that, due to international law or Copyright restrictions, it is not always possible to provide samples of questionnaires or information that may constitute intellectual property, trade secrets, or other proprietary information.
Not sure which test fits your needs? We can help. Contact Us today.