Teller With Sales – Short Form
The Teller solution with Sales is for entry-level financial institution teller positions. Sample tasks for this job would include, but are not limited to: balancing currency, coin and checks, cashing checks and paying out money, entering customer transactions into computers, and suggestive selling after a customer service interaction.
Job Level: Entry-level
Job Family/Title: Banking
Time Recommended: 35 minutes
Number of Questions: 176 items
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: Multiple choice
This is a measure of the tendency to show persistent enthusiasm when interacting with customers. This trait is characterized by: apologizing sincerely for inconveniences; being patient; tolerating rude customers calmly; and searching for information or products for customers.
This is a measure of the potential for success in entry level and customer service jobs. This scale measures self-esteem and developmental indicators of success in entry level customer service jobs through questions regarding developmental influences, self-esteem, work history, and work-related values and attitudes.
This is a measure of the potential for success in jobs across industry type and functional area. Candidates' responses to questions regarding developmental influences, educational and work history, and related values and attitudes are compared with response profiles from successful employees. These items are significantly related to a traditional cognitive test of learning ability.
This component measures the tendency to have potential for professional success across industry type and functional area. This is characterized by scores that are derived from responses to questions regarding academic and social background, and aspirations concerning work.
This is a measure of the tendency to suggest or show alternative solutions based on customer needs. This trait is characterized by: directing conversation toward a commitment/order/sale; showing confidence even after a hard refusal/rejection; and striving to close a transaction every time.
For more information or a quotation for this product, please contact us: We're happy to provide sample questions, reports, or validity information if available for most of the titles that are showcased on this site.
Please be aware that, due to international law or Copyright restrictions, it is not always possible to provide samples of questionnaires or information that may constitute intellectual property, trade secrets, or other proprietary information.
Not sure which test fits your needs? We can help. Contact Us today.