Contact Center Virtual Scenario

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Appropriate For New Applicants
Existing Employees
Comprehensiveness Basic
Administration Time - 30 min
Format mouse icon
Scoring Options Internet icon
Language English
French
Spanish
Legal in Canada? Canada Flag icon.

The Contact Center Virtual Scenario is for entry-level positions in a contact center environment. Sample tasks for these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to find and view customer account details; and type information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative.

The Contact Center Virtual Scenario - Bilingual Spanish is for entry-level positions in a contact center environment in which calls are handled in both English and Spanish. Sample tasks for these jobs include: Interact with customers on the phone in both English and Spanish to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to find and view customer account details; and type information quickly and accurately. Potential job titles that use this solution are: Bilingual Call Center Representative, Bilingual Contact Center Representative, Bilingual Customer Service Agent, and Bilingual Customer Service Representative.


Available in Bilingual Spanish, Canadian English, Canadian French

Category: Call Center (Call Center Scenario)
# of Questions: 4
Max Time Allowed: 30 Minutes
Test Length: Approximate Completion Time: 20 Minutes

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