Contact Center Retention Predictor

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Appropriate For New Applicants
Comprehensiveness Basic
Administration Time
Format mouse icon
Scoring Options Internet icon
Language English
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This Contact Center Retention Predictor is designed to identify candidates who are likely to stay in contact center positions for at least 90 days. This is a measure of background, experiences, attitudes, judgments, and opinions that are associated with job tenure in entry-level contact center positions. It is designed to assess a variety of factors affecting retention that are independent of job performance. This assessment consists of a variety of item types and is not intended to predict on-the-job performance. Short and long forms of the Contact Center Retention Predictor are available.

The assessment consists of two independently developed and validated scales: Contact Center Tenure Scale and Contact Center Loyalty Scale.

Job Level: Entry-Level
Job Family/Title: Call Center
Reading Level: 8th grade
Localizations Available: US English
Time Recommended: 11 minutes for short version - 14 minutes for long version
Number of Questions: Short Form: 56 items, Long Form: 70 items
Number of Forms Available: Two
Number of Sittings: One
Designed for Unproctored Environment: Yes
Question Format: True/False, Likert-type, and Multiple Choice
Product Category: Call Center


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