| Walden Telemarketing Skills Test |
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Purpose: To evaluate the abilities and aptitude required for a position as a Telemarketer.
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General Description: The Telemarketing Skills Test, from which a four-page report is provided to the client, is ideal for
evaluating the potential of candidates who wish to work as telemarketers. It measures the
following skills and abilities:
Positions for which the test is appropriate: This test is used to pre-screen job applicants and in-house personnel for their computer programming aptitudes and business analysis potentials.
The Programmer Analyst Aptitude Test measures the ability to:
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Telemarketing Representative |
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Non-technical Help Desk |
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| Job criteria measured: |
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Telephone etiquette |
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Ability to respond professionally to clients on the telephone |
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Grammar |
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Vocabulary skills |
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Attention to detail |
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Reading comprehension |
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Basic math |
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General telemarketing concepts |
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Ability to compare tabular data and sort information |
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Ability to handle objections over the phone |
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| Test administration: |
| The test requires only clerical supervision to administer and takes 60 minutes to complete.
Candidates should be given the tests in a relatively quiet environment. More than one candidate
can be tested at one time. |
| Evaluation:
The overall rating is based on scores according to the following table: |
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| The overall rating is based on scores according to the following table: |
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Score |
Rating |
Recommendation |
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80-100% |
Strongly Recommendation |
Candidate strongly demonstrates the
skills needed to succeed in a position as a telemarketer. |
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70-79% |
Recommendation |
Candidate will likely be an average
performer in a position as a telemarketer. |
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60-69% |
Recommended for Limited Use |
Candidate only moderately displays the
skills needed to be successful in a
telemarketer position. |
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59% or less% |
Not Recommended |
Candidate will likely be a below average
performer in a position as a telemarketer. |
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Specification Sheet |
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Please contact us for more information on our Walden Telemarketing Skills Test |
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